• FragranceX

2024 CUSTOMER CHOICE AWARD

FragranceX

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Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.1%
Positive
207
Neutral
3
Negative
36

Instant Feedback

106,569 reviews

71
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How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

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Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user carolg985
Texas
1 review
0 helpful votes
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March 19th, 2021
Verified purchase
• Updated review

Love FragranceX. I had to return a product because my daughter was allergic to it. They were very understanding and quick about my refund. I have since ordered again from them. I ordered again and got one of my all time favorites... my daughter says she remembers it from when she was little... I will be a return customer!

My daughter was allergic to the perfume I bought...they let me return it and I got one of my old time favorites...all was very speedy.

Reason I chose this product:

Old time favorite

Service
Value
Shipping
Quality
Love FragranceX
March 10th, 2021
Verified site experience
• Previous review

Love FragranceX. I had to return a product because my daughter was allergic to it. They were very understanding and quick about my refund. I have since ordered again from them.

Thumbnail of user davidj1955
Haiti
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

Overall it was a pleasant experience except for the delivery. At first USPS was apparently unable to reach my address on Saturday, they said they would attempt a second delivery on the next business day. They finally delivered my order yesterday.

Reason I chose this business:

Because of the ratings it got online

Reason I chose this product:

It's a product I use already and I love it.

Quality
Thumbnail of user darylm120
California
1 review
0 helpful votes
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June 1st, 2022

They kept telling me for fraud purposes they needed a nonexistent 6 digit number from B of A to confirm my identy. B of A said there was no such number. They said call Apple Pay for it. They said same thing. Try hey eventually got rude when i asked for a supervisor and hung up on me. They refunded my money tho. Stupid is stupid does….

Thumbnail of user vald87
New York
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Check out was very simple. Shipped and received very quickly. They have tons of perfume, you would just to read the reviews on them because the perfume I got, I never used before and I do not like the scent. It is not what I thought would smellnlike.

Reason I chose this business:

Was just browsing.

Reason I chose this product:

Looking for good fragrances I love perfume and body products

Quality
Thumbnail of user johnc6839
Brazil
2 reviews
0 helpful votes
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October 7th, 2021

This is the first time i have ordered a fragrance from you for the whole family. I liked that the website was very detailed on each scent. It was easy for me to choose, because i knew exactly what each member of my family wanted. Thank you for the clever layout of the website

Thumbnail of user edwardw503
California
1 review
0 helpful votes
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June 14th, 2021
Verified purchase
• Updated review

16 For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life. 17 For God did not send his Son into the world to condemn the world, but to save the world through him. 18 Whoever believes in him is not condemned, but whoever does not believe stands condemned already because they have not believed in the name of God's one and only Son. 19 This is the verdict: Light has come into the world, but people loved darkness instead of light because their deeds were evil. 20 Everyone who does evil hates the light, and will not come into the light for fear that their deeds will be exposed. 21 But whoever lives by the truth comes into the light, so that it may be seen plainly that what they have done has been done in the sight of God.

Reason I chose this business:

My Mom Referred me to FragranceX

Reason I chose this product:

Both are my favorite... Blessed!

Quality
Amazing Prices...
June 4th, 2021
Verified site experience
• Previous review

Amazing Prices... I Love It!

Reason I chose this business:

My Mom Referred me to FragranceX

Reason I chose this product:

Both are my favorite... Blessed!

Thumbnail of user nancyq188
Maryland
2 reviews
0 helpful votes
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February 2nd, 2021
Verified purchase
• Updated review

Easy to find fragrances, a great selection of my favorite brands. Let' see how long it takes to be delivered. I'd love to be a return customer as long as my order is correct, legitimate, and smells authentic.

Reason I chose this business:

Because of Jo Malone Fragrances and the price.

Reason I chose this product:

Jo Malone is one of my favorite scents.

Value
Shipping
Quality
Easy to find fragrances, a great selection of my favorite...
January 20th, 2021
Verified site experience
• Previous review

Easy to find fragrances, a great selection of my favorite brands. Let' see how long it takes to be delivered. I'd love to be a return customer as long as my order is correct, legitimate, and smells authentic.

Reason I chose this business:

Because of Jo Malone Fragrances

Reason I chose this product:

Jo Malone is one of my favorite scents.

Thumbnail of user fionaa6
GB
1 review
13 helpful votes
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April 3rd, 2016

Please, please do not purchase from Fragrance X, especially if you are based in the UK. Not only did they hit me with a £17 DHL delivery charge (on top of their delivery charge which meant I paid £15 more than if I had purchased the perfume in the UK), but when I received the perfume, it was a fake! I could tell as soon as I sprayed it, and the smell disappeared after 5 minutes. I took it to a well known perfume store and they confirmed it was a fake. I have purchased perfume a few years ago from Fragrance X and wasn't charged for the DHL delivery and the perfume was genuine. Now it is definitely not. They are now obviously buying from cheap, copycat suppliers of fake perfume. Please do not use. I am reporting them to Trade Descriptions to try and get them stopped from exporting to the UK. I feel really cheated. It is daylight robbery. My hard earned money down the drain.

Thumbnail of user rhondab1
Australia
1 review
2 helpful votes
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November 11th, 2014

Ordered $140 of perfume November, 2010 f0r Christmas presents - here we are March 23 2011, still not arrived. Standard reply from company be patient, in customs, weather in Australia... demanded money back now they don't reply to emails at all - cheats. AVOID THEM.

Thumbnail of user ayopoa
TT
3 reviews
0 helpful votes
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January 28th, 2020
• Updated review

I love the fact that I am sure of the authenticity of perfumes purchased here. The site is easy to navigate, has great prices and shipping is on time. I am a repeat customer who is happy to do business with this company.

No complaints so far
November 11th, 2019
Verified site experience
• Previous review
Reason I chose this product:

Fragrances I like and have been looking for.

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ajg51
Hawaii
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

This order came in faster than I expected. I did pay extra for faster shipping. I was trying it out. To see if there's any difference with the regular shipping which usually comes in late.
Its worth to pay extra this time. I am really excited with this order. And it came in fast to my surprise.

Reason I chose this business:

Genuine fragrance. Good customer support. My boyfriend orders from this site as well. He recently had a problem when his order came in. The bottle leaked. Customer Support responded and worked with him. It was an expensive perfume and I'm glad they were able to sort it out.

Reason I chose this product:

Tried and sample them before. Not a blind buy. I've been looking to get a bigger bottle. And I'm glad that they finally carry the newly release Nanshe by Nishane. I also chose fragrancex because of Afterpay. I have been wanting to try it out. There have been a lot of buzz about the app recently. It works.

Quality
Thumbnail of user davidw2466
Kentucky
1 review
0 helpful votes
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April 24th, 2020
Verified purchase

I ordered 150.00 worth of cologne and when I received the box in the mail all the cologne was broken. When I called customer service I got the runaround and sent pictures of broken bottles and for a week never heard back. So I called again they said pictures where not clear enough so would not replace them or refund. Terrible customer service DO NOT ever order from them!

Products used:
None

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user laa35
Michigan
1 review
1 helpful vote
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January 22nd, 2024

I'm not sure if this website is a scam but it possibly is, I had an order that was marked as delivered on the 12th of January but I still have not received it and I have got into contact with them and they could not help me and I have tried the carrier and they told me it was the merchants mistake so I'm not sure if it's a scam or whats going on, no one has been able to help.

Thumbnail of user supportt10
Fragrance T. – FragranceX Rep

Dear L A,

We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you've experienced.

After thoroughly investigating the matter, we found that our records indicate the package was successfully delivered to the address provided at check out.
We understand the frustration of not receiving an expected package, and we genuinely sympathize with your situation. If there's any possibility that the package was misplaced, we recommend checking around your property or check within the household as someone may have taken it on your behalf.

Kindly note that further information will be provided directly via email.

We appreciate your understanding.

Thumbnail of user mattc474
California
1 review
0 helpful votes
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December 11th, 2020

I ordered $115 worth of fragrances on 10/27. According to email it shipped 10/28. According to Tracking # provided it's says it's been delivered, but I haven't received anything? This is my 1st time having this kind of issue & I've already emailed FragranceX numerous times with zero response. Getting kinda nervous. $115 is a lot of $ right now, especially with nothing to show for it! I won't bash you guys like some reviewers on here. I appreciate the service you provide, I would just appreciate a remedy for this situation. It's 2020 anything can happen & I definitely understand accidents happen. Once again it's 2020 wouldn't be surprised if the sky started falling all of the sudden. Anyways. I hope I can get my package & enjoy my Mont Blanc & other smellgoods! I will update/edit once something happens. Thank you for your time. I appreciate you!

Thumbnail of user shellyh179
Nebraska
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

It was very easy to keep track of the product, just wish it could of came to the door instead of me picking it up at the post office. I can't hardly drive with my disability. Again I was impressed on the whole delivery stat.

Reason I chose this business:

I found you on Facebook, and was looking threw the products, and the price for what I ordered, was way cheaper then in the mall. I will be ordering again.

Reason I chose this product:

I was in Yonkers to shop for my daughter, and we was checking out their samples? And I really like the fragrance, and I kept checking stores for years till this month. Thank you for beinging who you are.

Quality
Thumbnail of user phyllisw161
Ohio
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

I was sad, I love this fragrance, but when it arrived, sadly it was not the same smell that I am accustomed to smelling. I wore it anyway, thinking perhaps it was just me and I was in a hurry to attend a meeting. While there, several people commented that I must be using something different than usual, and that they always knew it was me by the great aroma I normally wore. I agreed with them, it certainly did not smell the same, unfortunately.

Reason I chose this business:

Because the advertise that they use original scents, not know offs, and I believed them.

Reason I chose this product:

They had many of the perfumes I like, Oscar de la Renta, Boucheron, Beautiful, Bulgari.

Value
Shipping
Quality
Thumbnail of user britts36
California
2 reviews
0 helpful votes
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March 29th, 2021
Verified purchase

I am so pleased with my recent FragranceX order. I was able to find several perfumes on my wishlist at wonderful prices, and everything arrived well-packaged in perfect condition. Very happy and will gladly order from FragranceX again in future!

Reason I chose this business:

Great prices, great selection

Reason I chose this product:

They were perfumes I had wanted for quite some time

Value
Shipping
Quality
Thumbnail of user danad301
Maryland
2 reviews
0 helpful votes
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July 16th, 2021
Verified purchase
• Updated review

I have ordered several different products and by far this site has the best prices for this product and other name brand products, versus the two other discount sites. I am always able to find the products I'm looking for and in many different sizes. Love it!

Reason I chose this business:

Lowest price out of three perfume discount websites, and best brand availability and product size options.

Reason I chose this product:

Best selection and the best and lowest prices out there!

Quality
I have ordered several different products and by far...
July 6th, 2021
Verified site experience
• Previous review

I have ordered several different products and by far this site has the best prices for this product and other name brand products, versus the two other discount sites. Love it!

Reason I chose this business:

Lowest price and best options

Reason I chose this product:

Best selection and the best and lowest prices out there!

Thumbnail of user marks2692
Canada
1 review
3 helpful votes
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July 19th, 2020

Don't order if you don't live in the USA. Unfortunately the customer service of this company is not properly trained in cross border purchases and order cancellations. I lost over $20 when canceling an order because they didn't process the cancellation properly. They refused to make me whole. I'll avoid in the future as prices are better on fragrancebuy.ca and fragrancenet.com anyway

Thumbnail of user paulat186
Oklahoma
2 reviews
0 helpful votes
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January 19th, 2021
Verified purchase
• Updated review

On order *******, I did not receive my bottle of issey miyake code ******* for $41.15. This is the first time I've had a problem with Fragrance x! The reason for the low rating is because of this order. *******.

Reason I chose this business:

Excellent buys

Reason I chose this product:

Quality products

Service
Value
Shipping
Quality
Order #39104267 did not include my issey mikake code...
October 4th, 2020
Verified site experience
• Previous review

Order #******* did not include my issey mikake code #******* in the amount of $41.15. I'm waiting for fragrancex to straighten that out, then I can give you 5 star rating.

Thumbnail of user christiner43
Nebraska
1 review
4 helpful votes
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September 3rd, 2016

I order from this company and never received my product! You eill be better off going into the mall and buying from one of the fragrance stores! I've order before with no problem but this time I didn't receive my merchandise and they are not helping

Thumbnail of user aleksmenshova22
Thailand
1 review
0 helpful votes
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May 11th, 2023

It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amakae
Canada
1 review
2 helpful votes
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March 13th, 2020

Don't buy from these shady scammers I bought 2 perfumes both wear absolutely nothing like the real perfumes after returning the items they have refused to refund me I bought them December 2019 this is February 2020 still not refund and they received my return cause it was signed for with signature they are a big scam selling fake fragrance

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user valanconyf
France
1 review
7 helpful votes
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February 8th, 2011

I'm in France and I ordered perfumes (11/24/2010 order: ******* and *******) for more than 200 USD.

Since two months I'm still waiting!
I'm very suprised, because the two parcels are not arrived yet...

Forget this website: I tried to have informations, you never have answer (or this kind of answer: please wait...)
I do not trust FRAGRANCEX.COM

Thumbnail of user nicolasf7
GB
1 review
2 helpful votes
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January 25th, 2016

I received my Gucci in double quick time. Hooray. No extra cost, Hooray, Opened my Gucci and although it smelt nice I was not 100% convinced that it was genuine. The more I used it the more I believed it to be fake? But I could be wrong. Then shock horror two weeks later I get a bill from DHL for shipping costs of £17.06. Angry is not the word I would choose to voice my displeasure. I could of bought it cheaper in the UK. I will not be buying from FragranceX. Com again

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Thumbnail of user supportt10
Fragrance T.
Typically responds within 2 days

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