• FragranceX

2024 CUSTOMER CHOICE AWARD

FragranceX

Write a Review

Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.1%
Positive
207
Neutral
3
Negative
36

Instant Feedback

106,574 reviews

71
See all photos
How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user marciar161
Illinois
1 review
0 helpful votes
  • Send Message
August 5th, 2021
Verified purchase
• Updated review

I hate to order on line and would prefer to talk with an associate. I also wish I could purchase the other Tank products such as the soap etc. without it being on a waiting list.

Reason I chose this business:

Only place I can purchase this product.

Reason I chose this product:

The only perfume in can use due to body chemical.

Quality
I hate to order on line and would prefer to talk with...
July 26th, 2021
Verified site experience
• Previous review

I hate to order on line and would prefer to talk with an associate. I also wish I could purchase the other Tank products such as the soap etc. without it being on a waiting list.

Reason I chose this business:

Only place I can purchase this product.

Reason I chose this product:

The only perfume in can use due to body chemical.

Thumbnail of user jennyk305
Utah
1 review
0 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

Do not like the fragrance much. It is bit heavy but it disappears after an hour and there is no trace of it on my skin. As far as shopping and shipping goes - everything was great.

Reason I chose this product:

Because if great reviews

Quality
Thumbnail of user kerronw
Georgia
1 review
0 helpful votes
  • Send Message
September 8th, 2021
Verified purchase

Sleep great and even stronger than the original. Only think one bottle top was not fully tight so some of the juice came out and I could smell the fragrance soon as I open the package

Reason I chose this business:

Price and quality

Reason I chose this product:

I like the way the original smell

Quality
Thumbnail of user marilynr288
Florida
1 review
0 helpful votes
  • Send Message
May 20th, 2021
Verified purchase
• Updated review

It was very easy. And it was less price than the department store. I am so pleased with my purchase that's why I got 2 bottles of it. Thank you I will be back for more.

Reason I chose this business:

I Love giorgio it is my signature fragrance.

Reason I chose this product:

It was a great deal.

Quality
It was very easy
May 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I Love giorgio it is my signature fragrance.

Reason I chose this product:

It was a great deal.

Thumbnail of user arleneg67
Colorado
1 review
0 helpful votes
  • Send Message
January 17th, 2021
Verified purchase

I have been using this product for over 50 years. I complained along with many other people that they were going to stop making it, but they listened to us and we can still have it.

Reason I chose this business:

Because they have Calandre!

Reason I chose this product:

I explained above.

Value
Shipping
Quality
Thumbnail of user andresm134
Florida
1 review
0 helpful votes
  • Send Message
June 17th, 2021
Verified purchase

It was easy AF! Thank you. I love fragrances, so as long as it gets to me in one piece, im ok. I don't agree with some prices. But I rather chill and wait for it.

Reason I chose this business:

They had a cologne I was searching for. I really couldn't find nor knew the name.

Reason I chose this product:

I've always wanted it.

Quality
Thumbnail of user lynnn82
New York
1 review
0 helpful votes
  • Send Message
June 12th, 2021
Verified purchase
• Updated review

Quick and easy to use. Prices great. Site is easy to navigate and I can always find my perfume. Most of the time, testers are available in unopened bottles and good sizes.

Reason I chose this business:

Quick delivery. Repeat customer. Excellent prices

Reason I chose this product:

My absolute favorite perfume

Quality
Quick and easy to use
September 17th, 2019
Verified site experience
• Previous review

Quick and easy to use. Prices great.

Reason I chose this business:

Reliable, qick delivery and great prices.

Reason I chose this product:

Sample in a magazine smelled amazing

Thumbnail of user danielleh59
Michigan
2 reviews
0 helpful votes
  • Send Message
February 10th, 2021
Verified purchase
• Updated review

Fragrance X is the perfect place to find affordable Fragrances. The site is easy to use and there have been plenty of times I've found nostalgic scents for my mother and mother-in-law.

Reason I chose this business:

Easy to use website large selection of quality products most importantly very affordable.

Reason I chose this product:

I love to smell good and fragrance X carries all my favorite fragrances at a price I can afford when I can afford it.

Value
Shipping
Quality
It's always been really good
May 3rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

For my Mother in law

Reason I chose this product:

Mother's Day and a Birthday Gift

Thumbnail of user mariol206
Florida
1 review
0 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

For many years, FragranceX has been my only choice for cologne/perfume. It has it all. Excellent on-line experience at the very reasonable prices. Shopping and delivery is always quick and on time

Value
Shipping
Quality
Thumbnail of user nazirahmedd
GB
1 review
6 helpful votes
  • Send Message
February 6th, 2011

I am a UK resident I ordered £92+ worth of goods on 27th Nov as I write this its 6th Feb and still no sign of the goods. Their replies to my e-mails are delayed and are, regretfully unhelpful AVOID AVOID AVOID esp UK users as you have no redress and if the costs are < £100 you will not be able to claim the loss from your credit card company. The US authorities should close this website down.

Thumbnail of user denissed4
California
1 review
0 helpful votes
  • Send Message
December 27th, 2020
Verified purchase

Amazing how I was able to find this exact perfume which you can't find in any other place except here! Thank you so much for making this Christmas special for my mom

Reason I chose this business:

Carried Original perfumes from Givenchy

Reason I chose this product:

Special gift for my mom

Service
Value
Shipping
Quality
Thumbnail of user elaineb476
Tennessee
2 reviews
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase
• Updated review

Easy to do, thank you. This is a wonderful company to order from. Prices are excellent and my order was filled and shipped promptly and in perfect condition. I highly recommend them!

Reason I chose this business:

This is my favorite fragrance.

Reason I chose this product:

I am just about out.

Quality
Easy to do, thank you. This
June 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

This is my favorite fragrance/

Reason I chose this product:

I am just about out.

Thumbnail of user lindab2885
Texas
2 reviews
0 helpful votes
  • Send Message
April 3rd, 2021
Verified purchase

I do have a problem trying to use afterpay Everytime I tried not to pay the full amount and use afterpay but it never works out like that. That was why I canceled the first time I used it and it was the same way when I ordered the second time and I ended up paying the full amount.

Reason I chose this business:

The merchandise was cheaper than most prices that I looked at

Reason I chose this product:

One of my favorites

Service
Quality
Thumbnail of user jonathank343
Florida
1 review
0 helpful votes
  • Send Message
July 21st, 2021
Verified purchase
• Updated review

It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6

Reason I chose this business:

Rated in the top 15 to sell real cologne

Reason I chose this product:

Because I am a fan of cologne

Quality
It was okay..
July 11th, 2021
Verified site experience
• Previous review

It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6

Reason I chose this business:

Rated in the top 15 to sell real cologne

Reason I chose this product:

Because I am a fan of cologne

Thumbnail of user leisah13
Michigan
1 review
0 helpful votes
  • Send Message
June 10th, 2021
Verified purchase

This is the first time I have purchased Jadore Perfume on line. Usually I purchased it through one of the upperclass stores. I love having the ability to just order it through FragranceX. I wished I was able to get it at the first price it was offered. I got knocked off line and when I got back on, for some reason the 2nd price bounced up. Is there a reason for that? Leisa
That didn't seem right.

Reason I chose this business:

The stores I used before have been closed.

Reason I chose this product:

This is what I have been using the last 25 years.
I just love it.

Quality
Thumbnail of user sevdijes
Norway
1 review
0 helpful votes
  • Send Message
May 11th, 2024

When ever you need help, they deliver it in this website, i may say it's a great website for people who needs help for a refund or whatever you Are in need. 5

Tip for consumers:
It is 5⭐️ website

Products used:
Cologne

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriaj200
Oregon
1 review
0 helpful votes
  • Send Message
July 2nd, 2021
Verified purchase
• Updated review

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Reason I chose this business:

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Reason I chose this product:

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Quality
Love Arpege!
June 23rd, 2021
Verified site experience
• Previous review

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Reason I chose this business:

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Reason I chose this product:

Love Arpege! My mother wore, I wear it, and my kids know the scent as my scent. Thank you for carrying this difficult to find fragrance at such a reasonable price.

Thumbnail of user friedriche
California
3 reviews
5 helpful votes
  • Send Message
September 11th, 2021
Verified purchase
• Updated review

I've always had a smooth experience buying fragrances from here. I try to buy anything I can from the local shops but they don't have alot of the selection fragrancex does

Reason I chose this product:

YouTube reviewer

Quality
Coupon codes are nice but they are shotgun shelled...
March 6th, 2021
Verified site experience
• Previous review

Coupon codes are nice but they are shotgun shelled at you it seems like daily with emails and advertising

Reason I chose this business:

Less annoying than fragrancenet

Reason I chose this product:

They're awesome

Thumbnail of user citoinphoenixt
California
1 review
0 helpful votes
  • Send Message
May 31st, 2021
Verified purchase

So I'm trying out new colognes to see if I can find a good one or two that I could use on a regular basis. Obviously, I'm going to have good ones and bad ones, but I'm happy to say that most of the ones I have ordered have been on the positive side. There's only been a couple then I would definitely not order again. One of them is L'EAU D'ISSEY POUR HOMME by ISSEY MIYAKE, which I had high hopes for because of the price and reviews. It's hard to explain the smell but it's definitely not one that I want on my body.

Reason I chose this business:

Because of the free shipping after you meet the minimum spending amount. Also, shipping is pretty quick.

Reason I chose this product:

I've ordered several different colognes, most of which I have been happy with.

Quality
Thumbnail of user evelynf12
California
1 review
14 helpful votes
  • Send Message
November 2nd, 2016

I PLACED AN ORDER WITH THEM. I NEVER GOT THE PACKAGE. They claim post office denied claim of missing package. And I never got a replacement or my money back. Please do not waste you're time with these clowns'. And their customer support is the worst I have ever encountered

Thumbnail of user taram299
Missouri
1 review
1 helpful vote
  • Send Message
May 5th, 2021
Verified purchase

I ordered a more high end fragrance that I had purchased before from the actual designer's website. I adored the perfume. I was running low, so I decided to order from FragranceX because it was significantly less in cost. Which should have been my first warning sign. Order and even delivery was easy and fast, however, when receiving my purchase, it was leaking in the box. I immediately sent an email stating the issue. No response. The next day I wanted to test the perfume at least. I sprayed it, and it smelled nothing like my first bottle. It smelled of alcohol and faint vanilla and that is it. The scent lingered for like 15 seconds and was gone. The color of the actual perfume was also a lot darker than my other one. According to FragranceXs own website, those are 2 signs that a perfume is expired. I sent two more emails without response. I called, got a rep and they said the only way to get this fixed is to print off a shipping label, send the product back and I would have to wait until it was scanned back into the warehouse to get my money back. According to other reviews, they were instructed to do the same months ago and they were never refunded by FragranceX. Not sure if it is worth the effort to send back and still not get a refund. The product is worthless. Cannot be used. Horrible customer service. I will never order from them again.

Reason I chose this business:

Significantly lower price for product I wanted.

Reason I chose this product:

Price was lower.

Service
Value
Shipping
Quality
Thumbnail of user jamesd782
Georgia
1 review
3 helpful votes
  • Send Message
December 1st, 2018

I ORDERED THIS AND IMMEDIATELY UPON OPENING IT KNEW IT WAS FAKE... I WORKED AT ABERCROMBIE AND FITCH FOR YEARS AND HAVE BEEN WEARING FIERCE FOR OVER 15 YEARS AND THIS IS NOT EVEN CLOSE TO THE SCENT... I WANTED TO MAKE SURE I WAS NOT MISTAKING BEFORE I POSTED THIS REVIEW SO I WENT TO THE STORE AND ALL 6 EMPLOYEES AGREED THAT THIS IS NOT THE AUTHENTIC COLOGNE AS THIS SITE LIES AND CLAIMS IT IS... AND THEY ALSO POINTED OUT SOME FLAWS IN THE PACKAGING AS WELL AS THE BOTTLE. DONT WASTE YOUR TIME OR MONEY ON THIS PRODUCT... I WILL BE REPORTING THEM FOR SELLING REPLICA ITEMS AS WELL. AND THE MANAGER AT THE STORE LOCATION ALSO FILLED OUT THEIR REPORT FORM ABOUT SCAM.

Thumbnail of user laurenk340
Delaware
1 review
0 helpful votes
  • Send Message
May 3rd, 2021
Verified purchase

The service was fine. Easy to order and quick to arrive. What was it so good with the quality of the product. Almost $100 for a bottle of perfume who scent disappeared within 20 minutes.

I contacted them online to find out how to return the product. It was easy to return and I am now waiting for my refund.

Service
Quality
Thumbnail of user elizabethm1958
New York
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

This was my first time shopping from Fragrance X and I must say I was very pleased! I received my order within a couple of days! Fast, easy and hood prices! Loved it! Thank you

Reason I chose this business:

My husband buys from you guys!

Quality
Thumbnail of user francesg142
Florida
1 review
0 helpful votes
  • Send Message
December 13th, 2020
Verified purchase

You deliver on time, exactly what I ordered. Fewer emails would be appreciated.
Still need to use the bottle I have already.
Your products are excellent
And I get what I paid for.
Thank You

Reason I chose this business:

I have been buying from your company for years.

Reason I chose this product:

You stock all of my favorite brands.

Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.

Company Representative

Thumbnail of user supportt10
Fragrance T.
Typically responds within 2 days

How do I know I can trust these reviews about FragranceX?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceX?