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FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
106,569 reviews
If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!
Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!
The discount price applied in red made me think it was a Father's Day sale that was instantly applied but turns out was after a 15% discount code was needed. Either way they had what I was looking for and that is all that matters.
They had the cologne I was looking for.
I havent had it in over a decade and it's a reminder of when my wife bought me a bottle of it and I liked it plus everyone else never complained it was cheap or terrible. Nostalgia sells I guess
The discount price applied in red made me think it was a Father's Day sale that was instantly applied but turns out was after a 15% discount code was needed. Either way they had what I was looking for and that is all that matters.
They had the cologne I was looking for.
I havent had it in over a decade and it's a reminder of when my wife bought me a bottle of it and I liked it plus everyone else never complained it was cheap or terrible. Nostalgia sells I guess
I discovered Fragrance X when I was looking for a Fragrance company that accepts PayPal. My shopping experience was awesome! Their site was easy to navigate and had a vast selection of beautiful perfumes :) and the checkout was easy also! Bravo! :) Fragrance X! Love your company I am telling all my friends about you!
Found online, and they accept Paypal!
I found one of my favorite perfumes at an incredible $ price! Eternity by Calvin Klein for Women and I also picked up an Eternity Body Lotion! Love, Love, Love Them ❤❤❤!
Found online, and they accept Paypal!
One of my favorite perfumes!
It looks like I'm a rare very happy customer! I have bought perfumes several times from fragrancex and have NEVER had any problem. Always a reasonable shipping time and the item is pretty much perfect! I'm really surprised to see so many negative comments. But, hey maybe next order I'll get burned - I really hope not. Theyre sooo cheap!
I never received the product. Frustrating carbon-copy answers to my support requests asking me to keep waiting (even after 2,5 months!), same answers to my request for a refund!
Opened a dispute with Paypal and finally got my money back through Paypal, but they tried to scam me to the end by saying they would consider my request for a refund if I withdrew the dispute! Don't fall for their scams!
The bottle has no cap but with a paper roll as the toilet paper's core. I do not expect to receive a bottle of perfume like that and wonder if this bottle is indeed original from L'Heure Bleue or reproduction by an unknown workshop. Please do let me know.
Thanks. Ying
I sent several emails letting you know that the address was not complete. I did not hear from anyone until the product was received and the post mail person asked me if this was my name. The product was very good but email response is very poor.
Was on Instagram advertisement
For Father’s Day gift
On October, November and December of 2011 I made 15 orders from FragranceX.com and never received them. Those orders were paid with a credit card. The number of the orders are: *******, *******,8627, *******, *******,*******,*******,4693, *******,*******,*******,*******,*******,*******,*******. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE from buying in that store.
I am always satisfied with my orders from FragranceX. My order was sent within an almost immediate time, but due to the mail service took more time to receive than normally but was so happy to receive it in time for Christmas.
I've purchased several items over the years and was always pleased with my purchases and definitely the prices and service.
The cologne I purchased was a fragrance my son chose for Chistmas and was so pleased that it was in stock.
Great site. Excellent selection and prices. Shipping is inconsistent - sometimes it can take several days for the order to get processed - then add 4 to 9 days for it to get here, which isn't FragranceX issue. USPS and UPS can be slow...
Selection and legit products for a great price.
Wonderful site. Need some Initio.
Good selection. Yet to see how fast shipping is since my 1st order is due soon.
I like the brand. I wear scents for myself - not to interested in trending scents
While FragranceX doesn't always carry everything that I want, the few that they do are authentic and shops incredibly quick. I ordered a bottle Wednesday morning and received it in the mail Friday afternoon all the way from NY to San Francisco! Highly recommend if you find something here that you want!
Fast service, accepts returns, and fragrance options.
Tom Ford For Men Extreme has been discontinued for a while now and to see this pop up here was definitely a surprise and so I had to snatch one up! The price is competitive compared to the second hand marke/eBay for this rare gem.
It was okay, just that i cant choose my country Ghana as a billing address and my order has to be put on hold for me to contact my bank for a verification code before my order can be completed, this wastes my time and ruins the shopping experience. This is the 3rd time i have encountered this problem. Please fix or else i will take my business elsewhere.
it was okay. i was well received. but i dont think the personnel was in the capacity to actually do much to assist me
My preferred fragrance outlet
Great value
It's been good just that i cant choose my country Ghana as a billing address
My preferred fragrance outlet
Great value
I know what Bvlgari Aqva smells like and I love it. Perfect aquatic scent with a fresh cotton smell make it an easy grab. The shipping was lightning fast and unlike other companies the box was big enough to keep the fragrance from smacking around in USPS possession. I will be making more orders.
It's a classic aquatic scent that smells modern still.
The price was great, almost too good to believe... and rightfully so. I purchased Versace Dylan Blue, which I have purchased before from Macy's. The bottle I received did not smell right. It was almost like the cologne was stale. It's not pleasant to wear, which is a shame.
Previously purchased & also recommended by Chaos Fragrances on YouTube.
Enjoy the cologne. Price was great. Hope it smells as good as my last bottle.
Good experience so far. Will rate again after receiving cologne.
Recommended by Chaos Fragrances on YouTube.
Enjoy the cologne. Price was great. Hope it smells as good as my last bottle.
I'm a frequent online shopper, never have I had a worse experience with an online store. It's been over 8 months & I haven't received my order and obviously I'm not going to in the future. They kept sending my the same robotic e-mail when I told them the order is late, they kept saying it is on the way and if the order has been sent back to them they will refund me. Once day maybe 6 months later the tracking number just stopped working, I told them I want a refund, they never replied! I sent from another e-mail they still completely ignored my e-mail! Even though they replied to all my other ones, but once it's obviously time to refund and they cannot stall me any more they just ignored. I'm DISGUSTED with this company, and very upset at how they can just steal my money! Do NOT place an order with them, they are cheats. STAY AWAY!
I ordered from them and in less than 1 week, I received my fragrance. So sorry to read all these bad reviews, but my experience with them was great, the tracking number was authentic and the delivery was so fast. The item was in good shape and it is the original. I will surely order more from them again.
Fast shipping as International order. Initially charged me for shipping but complained l had a coupon which they honoured and refunded cost. Always pay securely with this site as there are a few dishruntled people in the USA but in the main they were great.One item which they are NOT allowed to sell as contacted Gucci was a supposed purse spray. 17oz but it arrived unsealed ie no cellophane and obviously a sampler which by law cannot be sold on a commercial basis. They replied to my e-mail asking me to take a photo which is a little hard as it comes in a red plastic square box which when depressed perfume sprays out.As it was not sealed it leaked and l could smell it before l opened the box.Other item was spot on and super so give them a try.
I chose this particular fragrance because I fell in love with it in Nordstrom, but I refused to pay the retail price (which started at around $90 at my Nordstrom). I found this fragrance for an incredible price through here and decided to purchase it. I was told that shipping would take the typical 3-5 business days (shipping was free which was a plus) and my product arrived 2 days later. I am overall incredibly satisfied with my purchase and I absolutely love my new fragrance.
I have purchased fragrances through here before and I have watched positive youtube review videos as well.
I smelled the fragrance at Nordstrom and I loved it but the prices started at $90 and I really did not want to spend that much on a fragrance at the time especially considering it was only about 1 oz.
Love the perfume but my perfume is always out of stock. When it does come in and I am notified it gets sold out again. Plus my coupons I cannot use in combination with the % off. Which I think is wrong. They send you the coupon you should be able to use it.
Did not help me resolve the coupon issue
Love the discounts and perfume and testers
Bought for my daughter's and granddaughters.
Love your prices and sizes just wish ya had more of my items in stocks. When I go to order my perfume you are all out.
Love your prices and discounts
Needed gifts for my daughter and granddaughter.
This was 1st time I'd used this company, I'm very pleased with the rapid service. And the timely manner on the tracking was excellent. The prices were reasonable and had my choices available. Plan on using again. Ty kindly for the service u provided.
Had my choices in stock and one I'm on the when in stock email list. Prices are great.
Love these products. Hard to find alot of the time.
It was overall great. I saved a ton of money I would have spent for the original store. I'm so glad I saw this on tik tok and I've told almost everyone I know about this website Bc now I love it so much!
Saw it on TikTok and thought it might be a lifesaver!
I love the scent Bc I have it already.
Saw it on TikTok and thought it might be a lifesaver!
I love the scent Bc I have it already.
My experience was fantastic. I will admit when I first found this site I was very skeptical but I have been consistently pleasantly surprised at the selection of high quality perfumes at really affordable prices. I love perfumes and I've been able to get a couple of my favorites and I'm very excited and pleased with my experience with FragranceX and would highly recommend it.
The unbeatable prices
I've ordered a few times on this site and shipping/delivery is very timely. Products are in top condition. The one time I got a leaky bottle of perfume customer service issued a return label and shipped a replacement the very next day. Thank you FragrenceX for your awesomeness!
Great quality and the customer always seen to come first, as many others claim it but never deliver.
Perfume lover!
The day I received delivery of Paco Rabanne, I receive notice of a Price Reduction on that very item!
What terrible timing. I should receive a credit don't you think? I hope I won't find the same happening with the "Joy" that has just been shipped.
The price is right, significantly less than retail, and the delivery is prompt.
My husband has worn Paco in past years and it is not available in retail stores in our area.
Likewise, Joy is my favorite from way way back.
I appreciated the low cost but wish my 2 favorite colognes had not been discontinued. Chloe and Chloe Narcissa. The new one I ordered Chloe New, just doesn't suit me. Smells great but not on me. Loves baby soft is from when I was a teenager, used it then, and I gave it to my 10 year old niece, she likes it.
Have ordered from this site before. Found them to be trustworthy, inexpensive, and quick on shipping.
My favorites have been discontinued.
Had one of the colognes I wanted at a very reasonable price
* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I went with this company because I thought it was reputable. I never had Versace that took more than three squirts to last all day. This product will last three hours. When I open the package I was surprised to read that it was a tester. Not for sale, illegal sell, vietata la vendite is written on the side of the bottle.
Tip for consumers:
Stick with someone you could return the product to.
Products used:
Purchase of cologne
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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
Hope you are well. Thank you for your review. Please note that testers are original, brand-name, authentic items; they just come without the fancy packaging box. A tester is typically used in a department store or fragrance counter. Sometimes they do not have a cap or box, but they are just like the full-priced version. Testers are a great way to save when you know you like the product and rather not pay more for the fancy packaging. I have emailed you a return label for you to return the item if you are not satisfied with it. We never received any email from you regarding this issue. If we had you would have been advised that Testers are just an opportunity for customers to save money. As long as they do not care if they receive a fancy box. I personally have always bought testers for myself. Please accept our sincerest apologies that you are not happy with the item. Feel free to return it at no cost to you.