• FragranceX

2024 CUSTOMER CHOICE AWARD

FragranceX

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Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.1%
Positive
207
Neutral
3
Negative
36

Instant Feedback

106,571 reviews

71
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How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

Rating

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Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user sherylm172
Colorado
1 review
0 helpful votes
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May 23rd, 2021
Verified purchase
• Updated review

I was skeptical because it was online and they prices seemed to good to be true. The tracking number showed me exactly when it was delivered. I couldn't be happier with the service! Very satisfied customer!

Reason I chose this product:

My favorite fragrance

Quality
Very user friendly
May 13th, 2021
Verified site experience
• Previous review
Reason I chose this product:

My favorite fragrance

Thumbnail of user sladew2
Ohio
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I love it my very first expensive cologne, it welds great, the box it came in was nice that I kept it I'm not sure if anyone else does that and the bottle was also great design, I will definitely continue to do business with fragrancex!

Reason I chose this product:

I heard it was a great cologne for spring by a youtuber.

Value
Shipping
Quality
Thumbnail of user jessicah1420
California
1 review
0 helpful votes
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September 19th, 2021

My order was canceled with no contact whatsoever. After calling to see what happened to my order, they told me. I reordered and billing held up my order after I called and emailed to be sure my order was coming. After promising me it was coming I checked on the progress and they said it hadn't been sent yet. I still haven't received my order and it has been 2 weeks since my initial order. I also paid for expedited shipping. NEVER AGAIN!

Products used:
Perfume - still hasn't arrived.

Service
Shipping
Thumbnail of user jordanl190
Washington
1 review
0 helpful votes
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December 25th, 2020
Verified purchase

Love my purchase got the Gucci flora gorgeous gardenia for my fiancé she loves this perfume and only this one. Loved the competitive pricing and the coupon I received for my next purchase in the box. I look forward to future business!

Reason I chose this business:

Best price and delivered before Christmas

Reason I chose this product:

Fiancés favorite perfume for the lowest price and quickest delivery

Value
Shipping
Quality
Thumbnail of user cathyh29
GB
1 review
4 helpful votes
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January 4th, 2016

I purchased two bottles of perfume BOTH FAKE! And you have added shipping costs which NO ONE see's until you purchase and then you get a call from DHL saying you need to pay VAT... I have worn both perfumes for over 15 years and these last 20 mins if you are lucky then the scent turns into a nasty odour...
Contacted my bank for a full refund as Paypal will not recover vat and shipping costs.
Steer clear!

Thumbnail of user cg706
Texas
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Really good service. Completely satisfied with products quality!

Quality
Thumbnail of user cirlenes
Philippines
1 review
0 helpful votes
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December 27th, 2023

I'm a satisfied buyer. Happy to shop with you. I've been waiting for almost 3 weeks, but it's worth to wait wait. Thank you so much. I'm gonna order soon!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewt713
Florida
2 reviews
0 helpful votes
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April 23rd, 2021
Verified purchase

I had a smooth experience shopping for fragrance at FragranceX. The cologne that I used was in stock. I also saw a cologne that I had used in the past which had been discontinued, I couldn't wait to get it as well. I received my order on time. I will get my cologne from FragranceX as of now on.

Reason I chose this business:

Good prices.

Reason I chose this product:

Go smell on me.

Quality
Thumbnail of user princessr18
Virginia
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

I bought this fragrance because I heard it was long lasting and smells good. The smell not too bad. But I can barely smell it 30mins of wearing. Am really so disappointed. If it was in store, I will return it. Probably it expired before I got it. Don't like it.

Reason I chose this business:

Shipping is fast and fragrances are cheaper.

Reason I chose this product:

I thought it was long lasting, boy was I wrong, a regret.

Quality
Thumbnail of user shenekam1
Louisiana
1 review
0 helpful votes
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December 23rd, 2021

Actually, I would give them 0 stars. I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful.
Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.

Tip for consumers:
Don’t purchase anything if you don’t want to be scammed.

Products used:
Perfume

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicam2054
Mississippi
2 reviews
0 helpful votes
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February 13th, 2021
Verified purchase

So grateful to have a place I can shop a huge variety of fragrances that are difficult to find. Otherwear occasion I need to reach out for customer service they have been amazing as well. Have been shopping with FragranceX for years and will continue shopping and recommending to everyone for years to come.

Reason I chose this business:

Best price and tester available. I don't need a fancy bottle cap to enjoy my favorite fragrances.

Reason I chose this product:

Heaven eyeballing for last several months and wanted to add Versace Eros EDP to my collection.

Quality
Thumbnail of user destinis9
New Hampshire
2 reviews
0 helpful votes
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September 11th, 2021
Verified purchase

I was looking for a certain fragrance but I could not remember the name, only what the box looked like and it looked very similar to the one I purchased. It was the wrong one and I still can't find it, but I do like the sent of the one I received.

Reason I chose this business:

I was searching for a certain perfume and your website popped up.

Reason I chose this product:

Like I said above, it was the wrong one but I am still happy with it and got to try something new to me at the same time.

Quality
Thumbnail of user dinot17
New York
1 review
0 helpful votes
  • Send Message
December 21st, 2022

Hello,

I'm extremely disappointed with the way Fragrance X in handling my dispute. You guys used USPS to delivery packages, it shouldn't be my job to contact your carrier to request the 3-page delivery record. That should be the merchant's job. Also, if USPS is claiming they left an unattended package on my porch in NY, then they should be held liable if it wasn't received. I was billed $196.10 for something that wasn't received and Fragrance X is not doing anything about the matter, they are just trying to make this really stressful on me. If no one was home at the time they claim they made the delivery then why would they just leave almost $200 worth of merchandise on the street. Would you leave $200.00 on someone porch. I will call the BBB and write a review on this claim because this is not right. I already filed a claim with my credit card company.

Products used:
I never received my package and was billed for it. Im in the process of filing a dispute with my credit card company & the BBC.

Service
Value
Shipping
Returns
Thumbnail of user renees157
renee s. – FragranceX Rep

Hope you are well. We are sorry to hear that you did not receive your order. Please note that this was delivered to the address you provided at checkout. We have filed a claim on your behalf with the carrier. Please note that you put this address and there are no instructions NOT TO leave it if you are not home. But in the carrier's defense, this is normal to drop off a package at the address provided by the customer. The customer will usually have special instructions with their local post office if they should not leave things at their address because it is not safe. Unfortunately, we do have to wait for the carrier to investigate. If the claim is approved we will gladly refund you in full.

Thumbnail of user abarusl
Nevada
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

I was working at Tekno Copy at Bellevue WA, when the woman I was helping handed out samples of the perfume and said that it was their new perfume. Ever since that day, I was hooked on this perfume. I bought a bigger bottle. This perfume was hard to find. I'm so happy that FragranceX has it. Thank you so much! I will continue to purchase.

Reason I chose this business:

I wanted to give them a try.

Reason I chose this product:

My favorite perfume when it first came out.

Value
Shipping
Quality
Thumbnail of user gailb525
Louisiana
1 review
0 helpful votes
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December 14th, 2020
Verified purchase
• Updated review

I was satisfied with the service and the product and the delivery time, but I saw a print that said the item I ordered was $5.00 and some few cents but I paid $26or $27.00 for the one I got. So I don't know what happened there.

Reason I chose this business:

You had the scent my sister said she wanted.

Reason I chose this product:

That is what my sister said she wanted.

Value
Shipping
Quality
I am trying to cancel this order and reorder another...
January 2nd, 2021
Verified site experience
• Previous review

I am trying to cancel this order and reorder another larger bottle of that fragrance but there is no way to cancel the first order

Thumbnail of user darreno42
GB
1 review
0 helpful votes
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April 16th, 2021

Just now
Sent a sub standard bottle of perfume…
Sent a sub standard bottle of perfume and still wouldn't refund the amount even when returned to them and signed for.
Do not touch this company absolute scammers

Tip for consumers:
Be very careful of this a company scammers maybe selling fake perfumes then only refund you a little of what you paid after returning the product.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciak1243
Alabama
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

For the firat time, I used this site to purchase Dolce Garden. The price was great, and delivery was quick. The perfume smells great! Overall this was a great experience and I will be purchasing from this site again.

Reason I chose this business:

I found this website while looking for reputable perfume sites.

Reason I chose this product:

Adter smelling a sample of Dolce Garden, I decided I wanted a full bottle.

Quality
Thumbnail of user shaneg124
North Carolina
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

I thought the product and pricing was great... But... I didnt receive on the original ship date and then when the date was changed, I didn't receive on that day either. It was almost a week late from the original ship date.

Reason I chose this product:

Because I like it and have uses it before.

Value
Shipping
Quality
Thumbnail of user dinac158
California
1 review
0 helpful votes
  • Send Message
August 29th, 2021
Verified purchase

It was easy to look up and choose what perfume was wanted. It was easy to place and pay for this order and it arrived with in 5 days of purchase. I am completely happy with this experience and it gots me feeling sexy...

Reason I chose this business:

Because I am doing a lot more on line shopping and I checked them out and was pleased with what I saw..

Reason I chose this product:

Because I use to wear it in my younger days... I wanted to take a trip Down memory lane...

Quality
Thumbnail of user debran440
Indiana
1 review
1 helpful vote
  • Send Message
February 10th, 2023
Verified purchase

I ordered 1 bottle of perfume and the company charged me with 3 different invoices (3 separate charges on my card) I reported it to my credit card company and they immediately turned off my credit card it took quite a few days on pending before 2 of the charges finally fell off
my credit card company had to removed the 3rd transaction and I had to wait 10 days for a new card I will never use this website ever again

Tip for consumers:
Be prepared for the charge on your card to pend multiple times

Products used:
None

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user crystalg397
California
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

I first tried Nanette Lepore's Beautiful Times through Scentbird but when I wanted to buy a full bottle, I was only able to find gift sets with lotion, which I didn't want for 3x as much as FragranceX. I was so excited to get an email from FragranceX that it was available to order and at a good price. My order came days earlier than expected and it's exactly the fragrance I remember in the original box. Fast shipping, easy checkout and product was just as expected. Will definitely order from FragranceX again!

Reason I chose this business:

Recommended by a relative.

Reason I chose this product:

Beautiful fragrance, feminine and not overpowered by alcohol. Love it!

Value
Shipping
Quality
Thumbnail of user cherriem2
Sweden
1 review
11 helpful votes
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June 27th, 2017

So disappointed of beyond paradise estee laudeeer and the smells very odd! Never again!
I was happy to find they have 100 ml but the mn turned out that the perfume i ordered from other site was the original and the smell of their perfume was just fake.

Thumbnail of user mariag1285
Nevada
1 review
0 helpful votes
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January 30th, 2021
Verified purchase

This is my first time buying from this website, I was a little skeptical but after a couple of YouTube reviews I decided to give it a try and I'm so glad I did. I'm so happy with my purchase and I'll be purchasing more fragrances from here in the future!

Value
Shipping
Quality
Thumbnail of user patriciaw335
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase

I've never had a problem with FragranceX it's why I've dealt with them for years and as long as they continue to carry my Fragrance I'll remain a satisfied customer. One thing I love is how FAST they ship my product out order it one day receive it the next now thats customer service. Sign me a Happy Customer.

Reason I chose this business:

Years ago I was upset when the department stores stopped carrying my perfume I searched on line for the product and they were the first one I tried they said they don't do "knock offs" so I thought I would try them and have been with them every since.

Reason I chose this product:

It's my signature fragrance even strangers will say in the store I smell so good I just laugh.

Quality
Thumbnail of user user7030
New Zealand
1 review
0 helpful votes
  • Send Message
March 29th, 2022

Wow... Never deal with this company.
Placed a order 3montgs ago, never received.
I have been chasing for the past 2months for a refund, just keep getting tracking numbers.
Well crap company, crap staff, no refund and never showed up:(
Avoid them like covid 19

Products used:
Would like to be refunded as it never arrivef

Service
Value
Shipping
Returns
Quality

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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.

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Thumbnail of user supportt10
Fragrance T.
Typically responds within 2 days

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