• FragranceX

2024 CUSTOMER CHOICE AWARD

FragranceX

Write a Review

Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.1%
Positive
207
Neutral
3
Negative
36

Instant Feedback

106,581 reviews

71
See all photos
How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user travisa110
Massachusetts
1 review
0 helpful votes
  • Send Message
April 8th, 2021
Verified purchase

My experience was fairly pleasant, you have what i wanted at the time and the price was right. Free shipping was great also. Shipping was fast. Overall a great site to order from.

Reason I chose this business:

Seems like one of the more popular sites. The free shipping is nice and the prices were competitive. I would like to see some promo codes to intrigue my interest a bit more. Fragrance.net always has them.

Reason I chose this product:

Something new to try

Quality
Thumbnail of user kristas15
Ohio
2 reviews
0 helpful votes
  • Send Message
December 18th, 2020
Verified purchase

I ended up men's cologne when I thought I was ordering girls cologne. Now I have no gifts for my granddaughters. There were no explanation of what I ordered just numbers.
Thanks anyway.

Reason I chose this business:

Thought it would be less expensive and a lot easier to order

Service
Value
Shipping
Quality
Thumbnail of user robertc4244
Kentucky
2 reviews
0 helpful votes
  • Send Message
May 27th, 2021
Verified purchase

Wonderful overall experience. Speedy delivery, excellent prices. And wonderful products! The service provided is above and beyond today's expectations.

Reason I chose this product:

Past experiences with these products. "Old School!"

Quality
Thumbnail of user taram182
Oregon
2 reviews
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase
• Updated review

I have ordered all types of perfumes and have never been disappointed. The shipping is insanely fast and the products are legit! I shop here before I look anywhere else.

Reason I chose this business:

Prices and selection

Reason I chose this product:

Awesome price

Quality
Boom!
February 6th, 2020
Verified site experience
• Previous review

Boom! Love this Site!

Reason I chose this business:

Because of the fast shipping, the bomb products and the awesome prices!

Reason I chose this product:

Because I love anything Escada and this one feel in my price range!

Thumbnail of user shawniec3
California
1 review
0 helpful votes
  • Send Message
April 4th, 2021
Verified purchase

My ordering experience was quick, fast and easy. I received my order within the time frame that was given and pricing was reasonably. I will definitely used Fragrance X again

Quality
Thumbnail of user ovaughnp
Georgia
1 review
0 helpful votes
  • Send Message
April 26th, 2021
Verified purchase

Very satisfied with this company. I ordered the wrong perfume and called the customer service was awesome I was refunded quickly and reordered and received it at a timely matter...

Very professional and problem solved at a timely manner

Reason I chose this business:

Quality perfume

Reason I chose this product:

I like the smelks

Service
Quality
Thumbnail of user shyudas
Florida
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

Fragrant x is my number one online retail store that I've been shopping for for years they never failed me thanks

Reason I chose this business:

I've been shopping with them for years they fast and effective with shipping

Reason I chose this product:

For my father-in-law

Quality
Thumbnail of user samm825
North Carolina
1 review
1 helpful vote
  • Send Message
December 16th, 2020
Verified purchase

USPS messed up delivery of item and it ended up taking 1 week to receive order instead of 2 day delivery.
Sent email to FragranceX customer service, but never received reply.

Reason I chose this business:

Price and selection of products

Reason I chose this product:

Sounded like a nice fragrance based on reviews.

Service
Value
Shipping
Quality
Thumbnail of user sandrah1552
New York
1 review
0 helpful votes
  • Send Message
August 18th, 2021
Verified purchase

FragranceX has a vast selection of fragrances so I was able to select exactly what I was looking for. It was a gift and arrived to the recipient in a few days.

Reason I chose this business:

I have sent and received gift products from FragtanceX. The products are always what was requested and arrived quickly.

Reason I chose this product:

The product was requested as a gift.

Quality
Thumbnail of user mitchv29
Hawaii
2 reviews
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

I'm amazed how amazing, this company is and how fast they ship. I'll keep coming back for more perfume for the wife and cologne for me. This company doesn't sell fake products they are the real deal.

Reason I chose this business:

Fast shipping and they don't sell fake products. This is now my to go company for perfume and cologne.

Quality
Thumbnail of user christinam936
Jamaica
1 review
0 helpful votes
  • Send Message
May 11th, 2021
Verified purchase

I received a very customer friendly experience. They were to response to my every need when I was experiencing issues. I was able to keep track of my package at each location.

The service was exceptional and very timely.

Reason I chose this business:

A friend recommended the site

Reason I chose this product:

Individuals had good reviews about the product.

Service
Quality
Thumbnail of user kendram111
California
2 reviews
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

Ordered plenty of these tiny perfume bottles and love how the smell of them. Convenient to have them in my bag and gave one to my daughter and she also loves it

Reason I chose this business:

Fast transaction and amazing prices

Reason I chose this product:

I love the scent

Quality
Thumbnail of user elizabeths1848
District of Columbia
1 review
0 helpful votes
  • Send Message
July 10th, 2021
Verified purchase
• Updated review

It looked like price at checkout was more than price on web page! The discount code brought price down to what was advertised on Facebook page -- a little misleading.

Reason I chose this business:

Was interested in Halston. Facebook ad.

It looked like price at checkout was more than price...
June 1st, 2021
Verified site experience
• Previous review

It looked like price at checkout was more than price on web page!

Reason I chose this business:

Was interested in Halston. Facebook ad.

Thumbnail of user lorib856
Texas
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

I'm very happy with my purchase. I received my son's cologne in a timely manner and it smelled even better than I thought it would. Very happy. Thank you

Quality
Thumbnail of user mikea1781
Oregon
1 review
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase
• Updated review

Your site seemed difficult to navigate. Seems I had to order additional item to get my discount. I still didn't receive the discount, but ordered anyway.

Reason I chose this business:

It was the only place I could order an old aftershave/cologne.

Reason I chose this product:

Reminded me of high school Class of 1965.

Quality
Your site seemed difficult to navigate
April 21st, 2021
Verified site experience
• Previous review

Your site seemed difficult to navigate. Seems I had to order additional item to get my discount. I still didn't receive the discount, but ordered anyway.

Reason I chose this business:

It was the only place I could order an old aftershave/cologne.

Reason I chose this product:

Reminded me of high school Class of 1965.

Thumbnail of user altagraciad4
Alabama
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

Dellivery processed seemed confusing and not clear. Gave different dates than actually came on a completely different date. Not such a major problem but something you might want to work on

Quality
Thumbnail of user janes961
Missouri
1 review
0 helpful votes
  • Send Message
January 20th, 2021
Verified purchase
• Updated review

My favorite perfume is Ralph Lauren Romance, Summer Blossom. Unfortunately I think it may have been discontinued and I was unable to find it anywhere but with you!

Reason I chose this business:

You had my favorite perfume that I was unable to locate anywhere else.

Reason I chose this product:

The smell is lovely!

Value
Shipping
Quality
Found my favorite fragrence!
January 11th, 2021
Verified site experience
• Previous review
Thumbnail of user shirleyn316
California
3 reviews
0 helpful votes
  • Send Message
May 26th, 2021
Verified purchase
• Updated review

The scent with a touch of pursuation. An alluring way calling forth the power to be noticef perhaps enriching the occasions or just everyday interactions.

email cuttings that are contained with general questions if we have met the payment.

Reason I chose this business:

Online vehicle. Easy access

Reason I chose this product:

Rest with family and friends

Service
Quality
The scent with a touch of pursuation
May 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Online vehicle. Easy access

Reason I chose this product:

Rest with family and friends

Thumbnail of user rebeccad603
Kentucky
1 review
0 helpful votes
  • Send Message
January 24th, 2021
Verified purchase

Better than fragrance net who took three weeks to deliver 1 item. I ordered two items here on a Saturday and recieved them Thursday... WAY faster and WAY better.

Reason I chose this business:

I told a friend about my experience with fragrance net and they told me to try FragranceX. I am absolutely

Reason I chose this product:

One product I ordered I had smelled at a shop in the mall and I fell in love with it but they wanted 80 dollars for it. O. o too rich for my wallet currently. The other product I chose because I was gifted a perfume from the same maker and thoroughly LOVE the scent I recieved! So I thought I might try another scent by the same person.

Value
Shipping
Quality
Thumbnail of user barbaras2584
Massachusetts
1 review
0 helpful votes
  • Send Message
September 10th, 2021
Verified purchase

The entire process from beginning to end was a pleasure. The fragrance is authentic and was received on the date projected.
This company is committed to excellence and I will be a loyal customer

Reason I chose this business:

The integrity of the company.
No pricing gimmicks. The price is truly lower than other competitors

Reason I chose this product:

I've worn this fragrance for a long time and consider it my signature fragrance

Quality
Thumbnail of user robind217
New Jersey
2 reviews
0 helpful votes
  • Send Message
June 7th, 2021
Verified purchase

So easy to order, I read some of the reviews and tried a new fragrance. I love Elizabeth Arden's Green tea and tried the Green tea with bamboo. It is now my new favorite!

Reason I chose this business:

Saw advertisement while playing games on phone

Reason I chose this product:

From the reviews

Quality
Thumbnail of user kellyo140
Minnesota
4 reviews
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

The fragrances are sent to you quickly. It was easy to order and they check to make sure that you are satisfied. A really good company and I recommend it.

Reason I chose this business:

A sale on my favorite fragrance.

Reason I chose this product:

One was my favorite, the other sounded like something I'd like but turned out to not be so.

Quality
Thumbnail of user julioa41
Alabama
1 review
0 helpful votes
  • Send Message
November 18th, 2019
Verified purchase
• Updated review

I do all of my shopping at fragrance X.com when it comes to perfumes and colognes for men and women absolutely hands-down the best I wouldn't think of shopping anywhere else thank you fragrance X.

Reason I chose this business:

The convenience of finding everything I need in one place at extremely fair prices I wouldn’t think of going to a department store and buying the fragrance is there

Reason I chose this product:

The convenience of finding everything I need in one place at extremely fair prices I wouldn’t think of going to a department store and buying the fragrance is there

Value
Shipping
Quality
The best ever
November 18th, 2019
Verified site experience
• Previous review
Reason I chose this business:

The convenience of finding everything I need in one place at extremely fair prices I wouldn’t think of going to a department store and buying the fragrance is there

Reason I chose this product:

The convenience of finding everything I need in one place at extremely fair prices I wouldn’t think of going to a department store and buying the fragrance is there

Thumbnail of user mikec1622
Texas
1 review
0 helpful votes
  • Send Message
March 25th, 2021
Verified purchase

The shipment was fast, but I believe the cologne was watered down. The fragrance did not last long. I have had this cologne in the past and it lasted several hours but not sure his one.

Reason I chose this business:

I have had it in the past and love the smell.

Reason I chose this product:

They were at a great price.

Value
Shipping
Quality
Thumbnail of user alis502
Canada
1 review
0 helpful votes
  • Send Message
August 4th, 2023

I ordered Eternity & Boss Unlimited from FragranceX.com. Requested on my order & insisted on emails after that that it shouldn't be left at the door but locked in a parcel locker because packages go missing where I live but still they left it by the door unattended. They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL LOCKER" left at the door. It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL LOCKER" & atleast take it back with him if he couldn't deliver it there.
I WILL NOT ORDER FROM THEM EVER AGAIN

Tip for consumers:
Rest assured your package won't be delivered to your specifications.

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user supportt10
Fragrance T. – FragranceX Rep

Hello! Thank you for taking the time to review our services.

We sincerely apologize for the inconvenience caused by not receiving your package.

Upon verification of your order, I am able to see that the carrier confirmed that the driver was unable to deliver to your locker (as requested) as you did not provide a locker code - without this code, the driver was unable to leave the package inside the locker and therefore left it at your door instead.

In any case, I see that as a courtesy, you have been refunded in full.

Hope this helps, have a great day!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.

Company Representative

Thumbnail of user supportt10
Fragrance T.
Typically responds within 2 days

How do I know I can trust these reviews about FragranceX?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceX?