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FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
106,562 reviews
If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!
Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!
Shipping doesn't take long and products are great. Ive enjoyed everything Ive purchased
A group on fb and their great prices
Wanted a dupe for BR540
Every was delivered very fast and the prices were affordable.
Fire and Ice is has always been one of my favorite
This is horrible its smells like water. Right nothing it smells like nothing. How do you get away with selling this. Highly disappointed never again. Sorry I ordered now let's see if I get my refund or I get ripped off in that too. Happy and hypnotic poison. Unbelievable
Tip for consumers:
Highly disappointed can’t wait to see if I get ripped off trying to get a refund too. I’m sure I will.
Products used:
I didn’t use either perfume.
My delivery went missing and end up a shifty local mailing service and they never gave me my package worth few hundred $$. I reach out to Fragrance X customer service and got run aground with complain tickets which was never resolved. It was a Christmas present for family and I end up spent twice to replaced it. The worst part till today after 6months I didn't got refund nor my order.
Surely I will never order this this site and recommend other to be aware.
Tip for consumers:
This company scammed me and the worst experience ever around holiday season.
Products used:
Never got my shipping nor any refund
Hello Matthew,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction.
Kindly note that our team is awaiting your response to an email sent yesterday. Please reply at your earliest convenience.
In case you have additional questions, please do not hesitate to contact us.
It smells really really good! And I love the packaging!
Not happy size was not the one in the picture. Last order was double the size.
Hello Todd,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
I am able to see that you ordered the 3.3oz version of Montblanc Legend Spirit, and that is the item that we shipped to you. However, we also carry bigger sizes such as the 6.7oz (which is the one you previously bought).
If you find that the item doesn't meet your expectations, you may take advantage of our 30-day return policy. Our Support team at Support@FragranceX.com is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account.
We hope this information proves helpful. Wishing you a wonderful day!
My experience with this product had been an overall amazing one!
I loved the price
Because I love the smell
Llego el perfume rapido, y bien protegido. Ya he comprado varios y no tengo queja de la tienda. Gracias
Accecible y facil para ordenar
Me gusta la linea de coach
Very good experience shopping in this website.
The product is the best.
Because always sending emails promotion with good deals.
Because I used in the past.
Great shipping excellent job. Great service and experience
Used them all the time.
Wanted to try something different.
So far everything has been great. Great prices, great options and fast delivery
Recommended from you tube reviewer chaos fragrance
For the summer
Service was great, arrived promptly
No issues I had a pleasant experience.
Honestly,. Because it's one of the great sites I shop on, decent prices.
I read about the Items, and the notes / accords sound delicious so I thought I would try. Plus, I had worn the fragrance before,and remembered how lovely they were.❣️🌸🪷🌷☺️
I received a damaged bottle of cologne, which would have been no big deal if so much hadn't leaked out in transit. When I contacted customer service they made me send pictures of boxes, slips, the bottle, etc for three weeks before telling me they weren't going to do anything about it.
Save your time, energy, and money, and do not purchase from these guys. If you do, I sincerely recommend you do not attempt to get any help from customer service, as they will not help you under any circumstances.
Tip for consumers:
I think they are selling damaged colognes; hence their cheap prices, but they do not tell you that's what they are doing. So in my case, I got a damaged cologne and though they do not warn you, they also do not let you exchange it for an undamaged item.
Products used:
The Lattaffa Hayaati and Ramz.
Hello Andre,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Based on the images provided and on the amount of protective materials on the shipping box (presented on the images as well), we were unable to conclude that the damage occurred in transit. Additionally, there was no visible leaking in any of the shipping materials.
Nevertheless, as a courtesy, you may return the bottle to us.
Hope you have a great day!
Fragrancex has been one of my most favorite perfume sites to shop at. Easy to navigate and find what I'm looking for.
Great prices, they ship quickly, they often have what I’m looking for, and every single perfume I’ve gotten from them has been the real-deal.
They offered the best price I could find and I knew from previous experiences that I could rely on them to ship my item quickly.
First class fragrances, beautifully gift wrapped, excellent customer service, good communications of progress from order to delivery. Always use you company.
My sister loves beautiful perfumes and I try to buy her something different for her birthday each year. I live in the UK and she lives in the US so your gift wrap service with delivery in the US to international customers is absolutely perfect for me.
One perfume was her request and the other was my personal choice for her.
These guys are the real deal who only sells the BEST!👌Simply the best 👌 👍 😍 better than all the rest!
Quality products and fantastically low prices! 👌
Shopping here for all my fragrances, you can not beat the price, the expedited delivery, and the authenticity of the products. This company lives up to their name and standards. They are the X Factor, because you guys have all the missing pieces.
Thank you very much
K
I come to FragranceX for all my fragrance needs. I LOVE IT!’
Good! Thanks for all and fast shipping, dolce gabbana the one
The only spot I use for fragrances. Good price and fast delivery
Es muy buena oferta me encanta mi fragancia
Lo recomiendo y seguiré disfrutando
It's been not delivered to my address so yeah, I did not receive my item so I don't know what you guys are gonna do. I would like to receive it so thank you very much and have a good day.
As of 4/16/24 we have not received the Perfume. You keep sending us a place to review but I cannot review without receiving the product.
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Kindly note that your package was shipped April 4th with USPS under tracking number 9400111298152444212930. This package was delivered to the address provided at check out on April 8th.
I advise you to verify in and around your property. If you are unable to find your package, kindly reach out to USPS and request the Delivery Records to see exactly where the package was dropped.
In case you have additional questions, please do not hesitate to contact our support team at support@fragrancex.com.
I just started trying it and it seems good to me, I just don't remember the smell very well before using it and before I thought it was better.
Good
I feel that the smell is not similar to the previous one I used a year ago.
Gain trust and grow your business with customer reviews.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
Dear Melissa,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that orders number F44B01 and H19B01 do not belong to our company. Please email our support team at support@fragrancex.com so we can further assist you in locating the orders and processing a return.
In case you have additional questions, please do not hesitate to contact us.