• FragranceX

2024 CUSTOMER CHOICE AWARD

FragranceX

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Overview

FragranceX has a rating of 4.5 stars from 6,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 3rd among Perfume sites.

  • Service
    504
  • Value
    2532
  • Shipping
    2539
  • Quality
    5769

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 83.8%
Positive
207
Neutral
4
Negative
36

Instant Feedback

106,562 reviews

71
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How would you rate FragranceX?
Top Positive Review

“Never any Probs with FragranceX”

Jeff C.
10/12/24

If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!

Top Critical Review

“Dented and broken”

Anna g.
10/12/24

Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!

Reviews (6,245)

Rating

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Reviews that mention popular keywords

shopping experience (1131) customer service (577) web site (257)
Thumbnail of user danif31
California
1 review
1 helpful vote
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April 16th, 2021
Verified purchase

I was looking for Marc Jacobs Daisy Love. And they had it for a more affordable price than the retailers. The perfume is authentic. Coupon code included free shipping.

The popular scents sale out within a couple of weeks, but they seem to restock frequently (maybe once every couple of weeks). Overall satisfied with my experience. Would purchase from this site again.

I used the wrong address for my

Reason I chose this business:

More affordable prices

Reason I chose this product:

Liked the scent

Service
Quality
Thumbnail of user cynthiav375
New Jersey
1 review
0 helpful votes
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March 10th, 2021
Verified purchase

The tester perfumes seem to lack a bit of staying power (not sure if this is brand-specific) but the normal product version are great! Delivery was fast and packaging was efficient. Will definitely buy again in the future!

Value
Shipping
Quality
Thumbnail of user jackp7
California
1 review
4 helpful votes
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July 10th, 2013

I ordered cologne from their website and was never delivered to my house. It's been almost 4 weeks. Don't even bother to email them because they will give you bad excuses. Those snobby people from NY are scams. I had good experience from fragrance.net( better service and ships fast).

Thumbnail of user lisam5256
Maryland
2 reviews
0 helpful votes
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March 21st, 2023
Verified purchase

I have a difficult time finding the original Ralph Lauren Blue for women cologne. FrangranceX has it in stock and offer it at a more reasonable price than the few other places that still carry this product.

Reason I chose this business:

Availability of a hard to find cologne, most reasonable price for the product and timely delivery

Reason I chose this product:

I have worn Ralph Lauren Blue for years... sad to say it is no longer in production. It is my all time favorite and I am so happy you keep it in stock!

Quality
Thumbnail of user lisag1427
Pennsylvania
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

This is a Christmas gift so I haven't opened it but the ease of ordering and shipping times were very satisfactory. My order arrived in maybe 2 days so I was very happy with the way orders are getting backed up. Thank you.

Reason I chose this product:

Highly desired after smelling in an expensive department retail store

Value
Shipping
Quality
Thumbnail of user bobbieg72
Kentucky
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

I've been ordering from FragranceX for about 3 years and they never disappoint! I've Always received my orders within a week and they keep you updated on when your order has shipped. I highly recommend this company

Quality
Thumbnail of user karlal82
California
2 reviews
0 helpful votes
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December 23rd, 2020
Verified purchase

I've wanted this perfume for over 3 years if not more, finally pulled the plugged. The scent is marvelous just what I thought it'd be and shipping was exceptional, specially around this time of the year. I got my package within 48 hrs. Totally recommend this site, I already have a second bottle in my basket.

Value
Shipping
Quality
Thumbnail of user nicoleb466
New York
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

Ordered three different perfumes from your site.
Shipping was fast as usual. However one perfume went missing from the box, when I reached out to customer service,
Nelly was excellent. She could tell by the weight of the package that something was wrong.
Happily I provided all information, photos, and proof of purchase.
Got my replacement fragrance the next day.

Thank you Nelly for awesome customer service!
Have a great day!!!!!!!

Reason I chose this business:

Because I enjoy your great selection of products.

Reason I chose this product:

Needed cologne for my best friends birthday.
Also purchased one for my boyfriend.
Wanted to try Petrichor by Demeter for myself.
Lovely fragrance! Thank you very much!
Have a great day!

Service
Quality
Thank You, I love getting perfumes from this site
July 23rd, 2019
Verified site experience
• Previous review

Thank You, I love getting perfumes from this site.
Have a great day!

Reason I chose this business:

Because I enjoy your great selection of products.

Reason I chose this product:

My boyfriend wanted two things for his birthday, and I really enjoyed the grass perfume also so I re-ordered it.
Figured I would try thunderstorm as well. Thank You!

Thumbnail of user heatheru
GB
1 review
0 helpful votes
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November 6th, 2014

I ordered a bottle of perfume from this company in October 2010. I paid through paypal and was enticed to a degree by the free international delivery. Unfortunately this method of deliver is not tracked and and after three months nothing has arrived. Needless to say the customer support are quick to reply to any emails with the same scripted verse, "you parcel is possibly been delayed by a customs check in your country please be patient". Was a load of rubbish. Funny that so many of their customers have the same experience. Unless you want to throw your money away do not buy from them.

Thumbnail of user lindal1785
New York
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

Products and prices are great. Delivery was a disappointment. Never had a problem with this site before so I expected my order before xmas. Did not get it until 12/29 which was 10 days after ordering.

Reason I chose this product:

My go to perfume for years for my mother in law.

Value
Shipping
Quality
Thumbnail of user nancier4
Wisconsin
2 reviews
0 helpful votes
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June 2nd, 2021
Verified purchase

My order for two different perfumes were easily found on FragranceX ‘s website. I had ordered from them before and was pleased they still had their high standards regarding speedy shipping with my items very well packaged. I will be ordering from them in the future again.

Reason I chose this product:

My favorites.

Quality
Thumbnail of user jimf1101
Connecticut
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

I was most impressed with ease of use in web page.
Straight forward directions and a fairly impressive amount of product available. Also these products are the real deal not some knock off brand. Was a pleasure doing business with this company.

Reason I chose this business:

Tried them buy chance and was pleasantly surprised

Reason I chose this product:

My wife loves the products I bought. They are getting hard to find and now receiving the original product I will Ofer here as well

Value
Shipping
Quality
Thumbnail of user sams548
Texas
1 review
5 helpful votes
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September 12th, 2018

I lost money trying to return an item. The representative lied to me about getting a refund for shipping. The perfume did not smell anything like it was supposed too. When I called and talked to them. They said that they can't guarantee 100% everything is authentic even tho that is what their site says.

Thumbnail of user johnd4966
New Mexico
1 review
0 helpful votes
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April 28th, 2021
Verified purchase
• Updated review

I understood the product I wanted. When purchasing the cologne it was quick, easy and a great price. I recommend FragranceX to send maybe one or two really small testers (in liquid form) of the most popular or new products because it's the nose that knows what smells you like.

Reason I chose this product:

Love the smell of the cologne. Great deal so purchased 3

Quality
Quick a easy
April 18th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Love the smell of the cologne and great deal so purchased 3

Thumbnail of user derrickh150
Texas
1 review
1 helpful vote
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May 22nd, 2022

First of all, this company is nice in selection of products offered. What good does it do for me to continue to order and you can't get my products to me via usps. I've called in on my last 4-5 orders from ordering weekly to having to get refund after refund. Wouldn't common sense tell you to quit using this vendor as a reliable source of getting shipments out. Thank God for the Amazon hub employee who told me to file a claim via usps. I'm so over their bull$#*! any other fragrance companies that don't do the trifling bull$#*! fragrance x does?

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marceloh30
Hawaii
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Great Prices and Selections everything and then some...no need to look anywhere else...

Reason I chose this business:

Prices...Selection...

Quality
Thumbnail of user snehm5
South Africa
1 review
0 helpful votes
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November 6th, 2021

I ordered some items from them and I was told my order would arrive after 8 weeks due to customs delays in my country. However, my parcel arrived much earlier than that. I'm so happy with my purchase. Everything is legit and the perfumes smell really good. I would highly recommend Fragrance X.

Tip for consumers:
Everything is clear and they are honest.

Products used:
Perfumes, body lotion and roll-on

Service
Value
Shipping
Quality
Thumbnail of user kimberlyt493
Louisiana
1 review
2 helpful votes
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January 29th, 2021
Verified purchase

Awesome selection of designer perfumes at incredible prices! I purchased a tester of Dolce & Gabbana Garden, expecting a tester bottle like one might see at a perfume counter (you know, half full & missing its cap) but to my surprise and delight, received a full bottle totally intact box included. Delivery was super fast! I will NEVER shop anywhere else for fragrance!

Reason I chose this business:

I google my perfume & saw a cheap price

Reason I chose this product:

My favorite perfume!

Value
Shipping
Quality
Thumbnail of user linab89
GB
1 review
0 helpful votes
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November 3rd, 2023

I bought perfume from this site and can confirm that it was 100% fake. Bar code wrong, box once opened wouldn't close properly and smell was awful.
Still waiting for my refund 3 months on.
Fake website, fake product and awful customer service. Same response and from same person is not what you would expect from legitimate business.

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user williamm1756
Tennessee
1 review
0 helpful votes
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April 18th, 2021
Verified purchase
• Updated review

I tried to apply a 15%-off discount code when I ordered; didn't work. Gave me the option of a "loyalty discount" when I checked out. Less than 2 dollars! Some BS. I'll be buying fragrances elsewhere, from now on.

The guy basically told me take it or leave it. Not good.

Service
Value
Shipping
Quality
Quick and easy!
May 3rd, 2020
Verified site experience
• Previous review
Thumbnail of user rubyl22
GB
1 review
3 helpful votes
  • Send Message
September 2nd, 2017

I ordered for the 1st time from fragrance x here in the uk. My perfume arrived in under a week as described in perfect condition. Outstanding customer service and value for money. Will continue to purchase many more fragrances!

Thumbnail of user sk604
Canada
1 review
3 helpful votes
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July 31st, 2017

I purchased some Jean Paul Gaultier from these guys and an awesome price, it almost too good to be true (and of course it was). The shipping company returned my order because they could not find the unit. Upon return I had to ask about 2-3 times for my refund. Once I finally got my refund it was approximately $18 dollars less than what I had paid. I got ripped off. I think you'd be better off buying this kinda stuff in the store, or from Amazon.

Thumbnail of user sharrodl
Minnesota
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

Very Efficient and everything made easy and understandable

Reason I chose this business:

They are relentless on getting your attention
In emails

Reason I chose this product:

Use too rock joop in high school

Quality
Thumbnail of user shivneelsharma18
Canada
1 review
0 helpful votes
  • Send Message
November 25th, 2023

I had spent $400 and never received my package upon asking for help and refund since its lost they kept sending me the same damn email and asking for irrelevant things like pictures of my front of house where they should be putting stuff but instead they left it behind my house and they say it's been delivered and they never provided me with any tracking number. I
Upon asking for a email to show me proof of that email they never responded

Tip for consumers:
That they are scammers and they offer no help no what so ever refund. You guys suck.

Products used:
None as I never got them.

* FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherj551
Jamaica
1 review
0 helpful votes
  • Send Message
August 9th, 2021
Verified purchase

Great discounts and to me it is better than fragrance.net especially because of the free shipping option plus the discounted price. After placing the order I had some trouble with entering the Authorisation code but once it finally accepted after like 5 tries it was smooth sailing

Sent an email and was having the same issue where I was asking about the emails they sent but were not accepting my replies. I am outside of the US and cannot call the number on website

Reason I chose this business:

Better prices and free shipping

Reason I chose this product:

New colognes for my collection

Service
Quality

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From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.

Company Representative

Thumbnail of user supportt10
Fragrance T.
Typically responds within 2 days

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