Frames Direct

It took me 2 1/2 months to get my sun glasses and when I tried to give them the benefit of the doubt and order again they sent me children glasses instead of women glasses. Then they didn't return my over night fees after it took me 4 days to get the glasses once sent out.

If I could give them no stars I would. Been waiting for a correct pair of glasses since April 14. This company couldn't care less that they made a mistake producing my glasses the first time then instead of expedited service to correct their mistake it has now taken longer to get the second (supposed) correct pair than it took to get the first. When I called to inquire about the status and asked to speak with someone who might expedite matters I would have to wait for 24-48 hours for a callback from a supervisor. This company has had my money for over a month and I have no glasses. Complete lack of care for customer service.

Scammers. All you need to do is click on their ads and see the deception between the ad and the actual site. I did not and do not plan to purchase from this business.

So, on April 4th I ordered a pair of brand-name sunglasses. No prescription, no customization, nothing special about the sunglasses. A few days later, I get an email stating that they are sorry but the sunglasses are not in stock, and they should have them delivered by the 27th or earlier. On the 27th I had not received any email stating they were shipped. So, I emailed them asking for a status update. They told me that the sunglasses were "discontinued by the manufacturer "and we're no longer available. Of course however, they could offer me more expensive glasses with Only a small discount.

I went to the manufacturers website, the sunglasses were of course still available. I contacted the manufacturer, they told me no problem they can ship them that same day.

I truly believe that this is a common bait and switch scam by framesdirect.

Quality is very cheap, frames are made in China, all fake. If you use your credit card on their website; beware it will be miss used.

It's a sham business.

Long delivery time and poor fit glasses
Ordered prescription glasses on 21st of October 2019 from FD. It wasnt delivered until 7th of December 2019. Just 2 days shy of 7 weeks! No reasonable explanation given from the company despite several emails. Even after all the exorbitant shipping fees. Items ordered from china doesnt take nearly this long. Glasses look great cosmetically but very loose and shaky hands when worn. Falls off my face everytime I bend down so it is making life very difficult to keep a hold of it all the time. Yes, it is BIG glasses but I have ordered similar size off this site before and it didn't fall off my face barely a week after receiving them. Loose hands are something you expect from your old pair not a brand new expensive pair. Returning this for exchange or fixing is probably not an option especially as it took 7 weeks to get to me in the first place. Product is simply not fit for purpose and to think I waited this long for it. Not happy at all.

So Framesdirect warrantees their frames for one year however in order to take advantage of that warranty you have to send them your glasses so they can inspect them and decide if you qualify. My husband's glasses are six months old and the arm keeps falling off. The screw will only go in partially so it falls off continually. These are his only pair of (prism) glasses and there's is no way he can be without them for several weeks during this back and forth process. It's an ingenious way for framesdirect to get away with honoring their warranty. Buyer beware.
Joanne McGuire
*******@aol.com
*******

Just awful. Customers be aware! I bought a frame 2 years ago from Framesdirect. After less than a year I noticed a defect (discoloration). Framesdirect replaced the frame and extended my warranty. After a few month I noticed that the replacement frame has the same defect. This time I asked for a refund since it a recurring issue and obviously a defective model. The rep (Pam) refused and was very rude. Her supervisor Herman told me that they will replace my frame but this time they won't extend my warranty nor replace them anymore, even though they agree that they have sold a defective model. On top of that, Herman's promise to ship the replacement within 1 business day was not fulfilled and now I'm stuck with no glasses. They are ignoring my emails and just ghosting me. So unprofessional and unlawful. DON'T DO MY MISTAKE, LOOK SOMEWHERE ELSE!

Boutique a pair of Ray Ban Sunglasses and when they did not arrive I received a call. This call said I would not be receiving what I purchased. The representative let me know they've let me know I would be able to receive the same frames In a different color so I agreedIt was then informed it would be AA small feeUpon asking what the small fee was I found out it was $125.00 over the price I had already paid. They lie to the public to use one customer at a time as a loaning institution.

HORRIBLE CUSTOMER SERVICE.
I ordered glasses and the email that l received said they would be shipped express with next day air. To be fair, that email did state 2 business days.
The LAST email l received stated glasses were complete and would be shipped UPS next day air, leading me to believe they would arrive Saturday. They arrived Monday. I called customer service to ask about it because I was under the assumption I would get them on Saturday. The woman I spoke to, Diana was very rude and actually laughed at me and hung up at the end of the conversation. I paid $17.95 when I could've paid less. I requested they explain it. When another representative called me on Monday, he couldn't care less about the way I was treated and implied it was all " my perception ". He could have at least refunded the shipping as a courtesy for extremely poor customer service.
My poor review is not because of the product but because of the horrible customer service experience. Representative Diana should not laugh at a customer seeking resolution on the delivery of my $926 pair of sunglasses. INEXCUSABLE!

Ordered glasses, per new script. Got glasses went to DMV, flunked the eye exam. Seeing obstruction Thursday. I know full well now, this was a huge mistake. Seeing my credit card as well.

My experience with this company, and their service, is beyond any imaginable frustration had experiences or seen anywhere else. Ordering a pair of prescription glasses the first time around: It took them 2 months to send me the glasses. The formula was incorrect, and I had to return them to get them fixed. It took the 6 weeks to send them back to me, and they had them wrong again! I sent the glasses back to them to get them fixed, and it took them 5 weeks to send them back to me, with the wrong prescription again! Called the customer service about this issue and they told me that they do not do refunds but they will be very "happy to fix them again" I gave up and had the glasses done at to some other lab. They did a wonderful job and no delays. Few months later, the frame just had one of the legs come out. I called Frames direct about the warranty, and they told me to send them the broken frame for a replacement since warranty was still on. It took the 10 weeks to get the frame back to me. During those 10 weeks, they lost the prescription glasses I had done at the other lab. This people should be doing some other type of business. This is, by far, the worse of the worse. Do not waste your money and time, do not get lure by their "lower prices" Customer service and situation handling are the worse you can ever experience. Save yourself the trouble and headache and go somewhere else where you could be valued as a customer!

They reached out to tell me they didn't have my glasses size and to pick different pairs. They then sent me a list of glasses more expensive than the ones I ordered originally. Their links didn't work, their invoices were incorrect and two separate "Optometrists" asked repeating questions that they said in previous emails would not be asked again, and they seemed super disorganized. They couldn't locate my Pupil distance and the back and forth has been daily for 2 months now. When I mentioned I was "a little frustrated" with the process, since I needed the order completed a month prior for insurance purposes, the "optometrist" was suddenly "out of the office" mysteriously. This has happened twice now, and I still have no confirmation regarding my glasses order. Very disappointed in the customer service and disorganized process. They also lied and said they processed by order already cause I decided to cancel my order due to the messy process, but still have not received a confirmation that the order was processed as promised.

PLEASE BE AWARE! THIS WAS A HORRIBLE EXPERIENCE! Just so you know there turn around time is a min of thirty days, and once i finally recieved my glasses, after sending them a copy of the prescription they totally screwed it up, than wanted to charge me $152 dollars more to correct the problem, even than I would have had to wait another 2 til 3 weeks to get the corrected lenses back, Guy's please shop some where else, these folks are rip off's! Try Designer Frames Outlet, customer service is much bettter, and I recieved my frames in 4 business days. And they were perfect! By the way still awaiting my refund. Todd

I placed my order march 17th and was told it would be 10-15 business days and 11 days after this I was told it would be 11-16 business days then 5-7 business days and then 4-6 business days. It's now May1. So they've kept me informed, I'll give them credit for that. However, WHERE'S MY ORDER?

A prescription set of Wiley-X was ordered, using my optometrist's prescription. Upon receiving the glasses, something was not correct, everything was over magnified, and there was no clarity for distance. The glasses were sent back, the lenses were reground. After receiving the glasses for the second time, the issue still exists. After several emails and phone calls, Frames direct is sending me the glasses, saying the prescription is correct. So that's the end of that, I have spent close to $700.00 for a pair of glasses, that I cannot wear, and they will not make right. In truth, I should have gone to my optometrist in the first place, so I blame myself. However, I am extremely disappointment in my dealings with Frames Direct. I am sure that buying non-prescription eye wear from this site would be ok, but I would use caution buying prescription eye wear from them. In closing, I do feel they should have made this right, but instead, they have washed their hands of it, with no effort to compensate me for a mistake which is theirs. I also have used Wiley-X glasses for many years, but this will likely have an impact on my loyalty to their brand.