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Frame USA
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Frame USA

frameusa.com
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Overview

Frame USA has a rating of 4.4 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 4th among Printing sites.

service
164
value
3
shipping
2
returns
2
quality
819
This company responds to reviews on average within 2 days

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4,749 reviews
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How would you rate Frame USA?
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Marcia Z.
Wisconsin
2 reviews
0 helpful votes
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Needed a special order
September 22, 2023
Updated review

Kept losing the pages on the website, especially the payment pages. No direct back from PayPal!

Date of experience: September 22, 2023
Keep losing the pages especially the payment pages
September 22, 2023
Previous review

Keep losing the pages especially the payment pages. No direct back from PayPal!

Date of experience: August 23, 2023
Ana F.
Arizona
1 review
0 helpful votes
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Not like it looked
January 5, 2024

The frames looked great on the website, not so great on arrival.

Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2023
Maddy H. — Frame USA Rep
over a year old

Hi Ana! I am very sorry that you are not satisfied with the quality of your frames. To submit a damage claim form, you can go here: https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform?pli=1. Otherwise, we would be happy to help you resolve the issue directly. You can call one of our customer service reps at 1-800-577-5920. Please let me know if I can help in any other way. -Madelyn Holman, MHolman@frameusa.com

Frank X.
Maryland
1 review
0 helpful votes
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Custom Frames
June 10, 2022

Accurate and speedy production and delivery of custom-sized frames.

Date of experience: June 10, 2022
Maria Q.
Canada
1 review
0 helpful votes
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Cheap but not great
February 26, 2022
Updated review

The actual shopping experience was fine. The product was lower quality than expected.

Date of experience: January 27, 2022
Was fine
January 10, 2022
Previous review

Was fine. Got item

Date of experience: January 10, 2022
Valerie Y.
Utah
1 review
0 helpful votes
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Great frames for great artworks!
March 7, 2023
Updated review

Good website. Good company!
Excellent wrapping/packaging. Very good product. I do recommend it

Date of experience: March 7, 2023
Simple wood frame
February 2, 2023
Previous review

Good website, good quality for reasonable price. Shipping slow but I was notified.
Overall great product.

Date of experience: February 2, 2023
Allison K.
Tennessee
1 review
0 helpful votes
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Quality Products
April 23, 2022

Beautiful frames! Quality frames! Quick shipping! Made in USA!

Date of experience: April 23, 2022
V. S.
Texas
1 review
0 helpful votes
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Affordable Frame
January 28, 2022

Good, affordable frame. Well packed and shipped. Good value for a custom frame.

Date of experience: January 28, 2022
William E.
Maryland
1 review
0 helpful votes
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Quality frames, easy to order
November 10, 2022

Great selection, easy to follow instructions to place order.

Date of experience: November 10, 2022
Beth D.
Arizona
1 review
0 helpful votes
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Frame
January 6, 2022

The frame arrived on time and I love it. It's on the wall!

Date of experience: January 6, 2022
Sharon W.
District of Columbia
2 reviews
0 helpful votes
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Good quality and fast service
March 17, 2022

Online ordering is easy, service is fast, prices reasonable

Date of experience: March 17, 2022
62 reviews are not recommended
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.

Business Highlights

  • Made in America
  • Custom and Ready Made Picture Frames
  • Design Your Own Custom Frame

Business History

Offering picture frames, posters, art and more for over 35 years! www.frameusa.com has a great selection, low prices, fast delivery, and friendly staff.

Company Representative

Brooke Sanders
Brooke S.
Brand Manager
Typically responds within 2 days
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