Fraser

Hello, been trying to get my Engine warranty for the past 3 days I have called and emailed them still nobody returned my call or email. Soon I call sale it's like a quick button that they don't want anything to do with you, but they don't have a problem selling you new stuff but warranty they run away from there customers and the customer are always right and must take care of your customer to keep your customers to come back to you. So you put your product out there I suggest take care of your customer and do the right thing.

Bought engine and transmission for customers vehicle both appeared great up until 480 miles into breaking and the transmission failed and no longer pulled. They replaced transmission but refuse to pay labor rates per warranty claim. Their arguement is transmission works as should on bench tester installer at fault. I have emails text messages and phone calls where a ceo and vice president of the company stated they would fix this and pay what was due. 2 months after still nothing. But a bunch of lies. I don't recommend buying from them unless you don't want a warranty or don't mind paying labor multiple times because they don't honor it

I purchased an engine for $5000 and it has a valve tap in less then 3500 miles. Now I am dealing with the warranty company. Not good so far. I will give an update soon. I have no problem removing my bad review if they stand by there product.

I called Fraser engines to purchase an engine for my 2014 Ford f350. John said it was in stock. Paid $******* on 10/26/22. Promised it was shipped, to arrive every week on Wednesday since. Nothing. Very slow replies. Just want what I paid for. Order #*******, its been a month. Ive spent $2800 in car rental fees still no engine. Very poor service. They were recommended to me from someone that used them 6 years ago.

Ordered an engine and processed card payment. Cannot get an answer from customer service as to when the order will be here or if they are even working on my order. Called for 11 business days now and still have yet to get a call back about any new status updates. I know things are tough and supply chain sucks right now, however communication seems to be a HUGE issues here. Working in the automotive aftermarket myself I have reason to believe I'm getting the run around and that I will have to figure out some other place to buy my engines moving forward.

After my engine purchase I noticed on the invoice that engines no longer include the "free" installation kit as their on-line advertising states. When I called customer service to inquire about purchasing the installation kit( necessary for engine install) I can't seem to get an answer from sales. Two E-mails later... still no price quote or availability status. When you do reach a real person it seems like they can't wait to get you off the phone line. They seem to prefer text messaging & E-mail responses over an actual phone call. I am hoping that the engine meets their advertising.

The sales department spoke to three different employees, they all have the same attitude, I do not care. One of the times I called back, I told them their attitude and customer service was as sorry as you can get. He said they were not there for customer service, that they were there to sell engines. I finally was able to get someone to talk to me about warranty in what the motor came with, it was like pulling teeth. When I started questioning locations, he said he did not have to put up with this, that they were sold out. So I am looking at going with Jasper Engines.com. I am not affiliated with Jasper Engines, but I rather pay a little bit more and get quality service, Parts, and warranty.

This is their text
"Unfortunately, the following item(s) that you requested are now out-of-stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience low inventory.

I have been trying to see if the warranty department would honor a replacement engine. At my initial email I was within my warranty with months and miles, I still have not received a word about a claim. The email started on 9/17/2021. Left a message with receptionist on Monday 11/15/2021 was assured I would here from someone within 24hrs this is Wednesday night I have not received call or email. Will update searching the web for replacement engine truck on its last leg ticking engine no good.The engine was definitely good until this time it was a pleasure having it in my vehicle just can't get information on replacement. Would say 5 stars but this is not pleasant

Salesman are rude and disrespectful. Treat you as a nuisance or a bother. I had a few questions and it took me almost a week to get through. Kept saying they would call me back and never did. I was told they have 2 million orders A-day me spending $5000 plus his low hanging fruit thats a small order for them. I'm not sure how the the motor will run if I can ever place it. They did offer financing that was easy and simple Was approved in minutes. But since the approval to actually place the order has taken me 2 days Any order still not placed I'm waiting on a call back. They told me 5 minutes It has been over an hour and a 1/2 now. I called back once they put me through to a call service who informed me they probably would not call me back today.

Very poor service. One week after initiating a claim and nothing. Very poor customer service. I have owned a shop for 40 years and NEVER had such problems getting a company to warranty their product. About ready to just return it and get another manufacturer. I have two other vehicles in the shop in need of a transmission and do you think I will give them a chance to quote it? Yeah right! NO!

This company is the worst business i have ever dealt with. They did refund my money after assuring me the motor was there and on the way. I think the sales guy was Mike super rude and no one ever did what they said they would do after several attempts to get this resolved and laugh out loud the text wow what a joke will never ever call them again... Kevin

Thank you so much Fraser Engines, for helping me get over the 5.4 3 valve cam phaser blues... I done my homework on looking for a new improved 5.4 and I found it at Fraser Engines... All the upgrades that were done on their engines made it more easy to breathe knowing they have corrected all the problems that Ford did not... I went to Ford dealership where I live, and they wanted $6800 to put new engine in and I ordered mine from Fraser and had a shop to install and still all under $5000. Thank you very much Fraser Engines, I will be a repeat customer and telling all my friends. Now my 2006 Lincoln Mark LT runs like a new one.

THIS IS THE PLACE when you need your engine asap... and it has to be right. Come here. They were Very Professional i am totally satisfied with my 5.7 hemi engine my car is the car all of my family wants to ride in now... thank you so much for all you do

Didn't receive my oil pan and oil sump upon arrival of new engine. Hard to get refund. Main engine seal blew first week. Took almost 2 months for the warranty to payout for my claim. Down right horrible. Customer Service is horrible. Can't get anyone on the phone. Email response turn around is days and weeks if any. Still waiting on my refund. I bought my engine July 2022. I had it shipped to Texas. January 2023 paid $1100 to replace rear main seal and lifters. Horrible experience. I also had and still have lifter ticking. Again, horrible experience for $5K.

Don't buy from them! It's not worth it!

Fraser Engines sold me a DIY motor, within a few thousand miles, had significant compression problems. Got a second motor from Fraser and this time they made us use a shop to install. Within 400 miles on the second replacement motor, it failed. Upon inspection at the shop, the motor was built incorrectly. Now Fraser doesn't want to address the build quality problems on the 2nd bad motor and wants to stick me with the bill again. I've been without my vehicle since the middle of December (5 months) on the 2nd failed motor. If you are in the market for a replacement motor, I would strongly discourage using Fraser Engines. Both engine failures were mechanical, not due to install. The Fraser tech told me on the first failed motor (with loss of compression) that the problem was ethanol in the fuel.

These guys are super easy to deal with and are very honest with quality builds! I would totally recommend them to anybody looking for a motor and they will help you in any way possible! They sent us a very good quality motor! Thanks guys.

Prices are reasonable. Prompt call back times. E-mail alerts were very quick. No call waits. The service offers pick ups as well as installation. Both prices are excellent. Made two calls after I made a call to Fraser. Hands down, Fraser was more reasonable & affordable.

Awesome is all I can say about my Fraser experience! My 5.4 f150 truck engine they sold me was made in America (trust me I checked 1st), and by American standards and quality (I'm UAW, I'd know if any less). The price & value (free install parts kit) I received blew away every other call I made to replace or fix it. My opinion is that after 32 years working on the line in a Ford Truck Plant, directly in the Motor City; I'd say they have some of the best pricing and warranties in my industry. Seriously... call them!

As far as customer service and warranty team is excellent. The first engine that was sent had chewed up threads on the crank. I called talked to Paul he squared everything away had a new engine delivered the next day. So far everything was awesome. Until it came to getting my core refund. Now they're saying they couldn't find it or it was never picked up. Of course they picked up the damaged unit and my core at the same time. They picked them up a week and a half ago and still nothing. My advice keep your original motor and sell ot locally you'll get more than 450 for it. Hopefully they make this right, like they did with the defective engine. But all in all their engine is running like a champ. I would recommend them to others but wouldn't recommend sending your core back to them.

I talk to the owner tonight once again about my order and he is going above and beyond to get an engine shipped out to me whenever they were out of stock. I explained to this guy the situation and my financial problems that I'm currently in without a vehicle and not being able to afford the upgraded engine that they did have in stock and Robert Frazier himself the owner contacted me and went above and beyond to help me get an engine back in my vehicle. This is a family run company and they are wonderful people they will help you out anyway possible.

I order a triton 5.4 liter 2 valve engine for my 2001'f150 lariat maybe it was good timing but I had my engine in less than 9 days. Very happy with it thus far extremely strong and smooth running with all the bells and whistles. Also I purchased the 5 yrs unlimited miles warranty just incase but that alone shows confidence in their product. I recommend this company to anyone looking for a new ford engine!

No one ever wants to face having to change an engine. But having that experience I am so glad Frazier was available. I got a great product at a great price and great service. I couldn't believe how much better my car performs with their engine. I am extremely satisfied with Frasier and would readily recommend them to anyone!

After having an issue with finding what I need a representative was courteous enough to respond by phone to ensure my needs were being met. I plan to utilize this cokpany acter doing business with them before and being happy with the products they delivered. I would recommend to anyone.