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Verry fasr service and complete order form will pass the word around
Date of experience: October 25, 2020
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Fraser has a rating of 2.0 stars from 99 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fraser most frequently mention customer service, and sales department problems. Fraser ranks 760th among Auto Parts sites.
8,474 reviews
Thank you so much Fraser Engines, for helping me get over the 5.4 3 valve cam phaser blues... I done my homework on looking for a new improved 5.4 and I found it at Fraser Engines... All the upgrades that were done on their engines made it more easy to breathe knowing they have corrected all the problems that Ford did not... I went to Ford dealership where I live, and they wanted $6800 to put new engine in and I ordered mine from Fraser and had a shop to install and still all under $5000. Thank you very much Fraser Engines, I will be a repeat customer and telling all my friends. Now my 2006 Lincoln Mark LT runs like a new one.
Bad people at this so called business very rude and try to void warranty even before engine is installed! Lied to not honest business
Bad people at this so called business very rude and try to void warranty even before engine is installed! Lied to not honest business
Products used:
Engine
Date of experience: April 30, 2024
Hello, been trying to get my Engine warranty for the past 3 days I have called and emailed them still nobody returned my call or email. Soon I call sale it's like a quick button that they don't want anything to do with you, but they don't have a problem selling you new stuff but warranty they run away from there customers and the customer are always right and must take care of your customer to keep your customers to come back to you. So you put your product out there I suggest take care of your customer and do the right thing.
Date of experience: February 1, 2024
We sincerely apologize for the inconvenience you've experienced in obtaining your engine warranty. Ensuring customer satisfaction and promptly addressing warranty inquiries is paramount to us. We regret the delay in responding to your calls and emails. Rest assured, we're committed to resolving this matter promptly. Our team will prioritize your request and reach out to you as soon as possible to address your warranty concerns. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Raquel Fraser
Bought engine and transmission for customers vehicle both appeared great up until 480 miles into breaking and the transmission failed and no longer pulled. They replaced transmission but refuse to pay labor rates per warranty claim. Their arguement is transmission works as should on bench tester installer at fault. I have emails text messages and phone calls where a ceo and vice president of the company stated they would fix this and pay what was due. 2 months after still nothing. But a bunch of lies. I don't recommend buying from them unless you don't want a warranty or don't mind paying labor multiple times because they don't honor it
Date of experience: September 28, 2021
I purchased an engine for $5000 and it has a valve tap in less then 3500 miles. Now I am dealing with the warranty company. Not good so far. I will give an update soon. I have no problem removing my bad review if they stand by there product.
Tip for consumers:
Stay away!!!!
Products used:
Engine
Date of experience: August 31, 2022
I called Fraser engines to purchase an engine for my 2014 Ford f350. John said it was in stock. Paid $******* on 10/26/22. Promised it was shipped, to arrive every week on Wednesday since. Nothing. Very slow replies. Just want what I paid for. Order #*******, its been a month. Ive spent $2800 in car rental fees still no engine. Very poor service. They were recommended to me from someone that used them 6 years ago.
Date of experience: November 29, 2022
Ordered an engine and processed card payment. Cannot get an answer from customer service as to when the order will be here or if they are even working on my order. Called for 11 business days now and still have yet to get a call back about any new status updates. I know things are tough and supply chain sucks right now, however communication seems to be a HUGE issues here. Working in the automotive aftermarket myself I have reason to believe I'm getting the run around and that I will have to figure out some other place to buy my engines moving forward.
Date of experience: February 2, 2022
After my engine purchase I noticed on the invoice that engines no longer include the "free" installation kit as their on-line advertising states. When I called customer service to inquire about purchasing the installation kit( necessary for engine install) I can't seem to get an answer from sales. Two E-mails later... still no price quote or availability status. When you do reach a real person it seems like they can't wait to get you off the phone line. They seem to prefer text messaging & E-mail responses over an actual phone call. I am hoping that the engine meets their advertising.
Tip for consumers:
That the installation kit was not included in engine purchase and offer the kit for purchase as the kit is necessary.
Products used:
Remanufactured engine. 5.7L hemi
Date of experience: November 8, 2021
The sales department spoke to three different employees, they all have the same attitude, I do not care. One of the times I called back, I told them their attitude and customer service was as sorry as you can get. He said they were not there for customer service, that they were there to sell engines. I finally was able to get someone to talk to me about warranty in what the motor came with, it was like pulling teeth. When I started questioning locations, he said he did not have to put up with this, that they were sold out. So I am looking at going with Jasper Engines.com. I am not affiliated with Jasper Engines, but I rather pay a little bit more and get quality service, Parts, and warranty.
This is their text
"Unfortunately, the following item(s) that you requested are now out-of-stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience low inventory.
Date of experience: November 5, 2021
I have been trying to see if the warranty department would honor a replacement engine. At my initial email I was within my warranty with months and miles, I still have not received a word about a claim. The email started on 9/17/2021. Left a message with receptionist on Monday 11/15/2021 was assured I would here from someone within 24hrs this is Wednesday night I have not received call or email. Will update searching the web for replacement engine truck on its last leg ticking engine no good.The engine was definitely good until this time it was a pleasure having it in my vehicle just can't get information on replacement. Would say 5 stars but this is not pleasant
Tip for consumers:
Response in a timely manner
Products used:
Truck engine
Date of experience: November 17, 2021
Very poor service. One week after initiating a claim and nothing. Very poor customer service. I have owned a shop for 40 years and NEVER had such problems getting a company to warranty their product. About ready to just return it and get another manufacturer. I have two other vehicles in the shop in need of a transmission and do you think I will give them a chance to quote it? Yeah right! NO!
Products used:
3 yr (appears worthless warranty) Transmission
Date of experience: September 19, 2023
Dear W V.,
We appreciate your feedback, and we're genuinely sorry to hear about your recent experience with our service. As a shop owner with 40 years of experience, your perspective is especially valuable, and we regret that we fell short of your expectations.
First and foremost, we would like to apologize for the delay in addressing your warranty claim. We understand your frustration, and this is not the level of service we aim to provide. We take warranty claims seriously and will investigate the delay to ensure it does not happen again in the future.
To expedite the resolution of your claim, please provide us with your claim details, including your contact information and the product's serial number, by emailing us at [your email address]. This will help us track your claim more effectively and ensure a prompt response.
We also want to assure you that we are committed to improving our customer service and products. Your feedback is essential to this process, and we will use your experience as a valuable lesson to enhance our services.
If you decide to consider our products and services in the future, we would be grateful for the opportunity to regain your trust. We understand that you have other vehicles in need of transmission service, and we are dedicated to providing you with the quality and support you expect.
Once again, we apologize for the inconvenience you've faced, and we hope to have the chance to make things right. Thank you for your patience and understanding.
Sincerely,
Customer Service Team
Fraser Engines
This company is the worst business i have ever dealt with. They did refund my money after assuring me the motor was there and on the way. I think the sales guy was Mike super rude and no one ever did what they said they would do after several attempts to get this resolved and laugh out loud the text wow what a joke will never ever call them again... Kevin
Date of experience: March 17, 2022
Thank you so much Fraser Engines, for helping me get over the 5.4 3 valve cam phaser blues... I done my homework on looking for a new improved 5.4 and I found it at Fraser Engines... All the upgrades that were done on their engines made it more easy to breathe knowing they have corrected all the problems that Ford did not... I went to Ford dealership where I live, and they wanted $6800 to put new engine in and I ordered mine from Fraser and had a shop to install and still all under $5000. Thank you very much Fraser Engines, I will be a repeat customer and telling all my friends. Now my 2006 Lincoln Mark LT runs like a new one.
Date of experience: May 29, 2020
THIS IS THE PLACE when you need your engine asap... and it has to be right. Come here. They were Very Professional i am totally satisfied with my 5.7 hemi engine my car is the car all of my family wants to ride in now... thank you so much for all you do
Date of experience: September 29, 2020
Didn't receive my oil pan and oil sump upon arrival of new engine. Hard to get refund. Main engine seal blew first week. Took almost 2 months for the warranty to payout for my claim. Down right horrible. Customer Service is horrible. Can't get anyone on the phone. Email response turn around is days and weeks if any. Still waiting on my refund. I bought my engine July 2022. I had it shipped to Texas. January 2023 paid $1100 to replace rear main seal and lifters. Horrible experience. I also had and still have lifter ticking. Again, horrible experience for $5K.
Don't buy from them! It's not worth it!
Products used:
engine
Date of experience: March 20, 2023
Fraser Engines sold me a DIY motor, within a few thousand miles, had significant compression problems. Got a second motor from Fraser and this time they made us use a shop to install. Within 400 miles on the second replacement motor, it failed. Upon inspection at the shop, the motor was built incorrectly. Now Fraser doesn't want to address the build quality problems on the 2nd bad motor and wants to stick me with the bill again. I've been without my vehicle since the middle of December (5 months) on the 2nd failed motor. If you are in the market for a replacement motor, I would strongly discourage using Fraser Engines. Both engine failures were mechanical, not due to install. The Fraser tech told me on the first failed motor (with loss of compression) that the problem was ethanol in the fuel.
Tip for consumers:
Do business with a company that will stand behind their product.
Products used:
remanunfactured 3.8L Jeep motor
Date of experience: April 22, 2021
These guys are super easy to deal with and are very honest with quality builds! I would totally recommend them to anybody looking for a motor and they will help you in any way possible! They sent us a very good quality motor! Thanks guys.
Tip for consumers:
Good whether you call them or use their website!
Products used:
Complete motor
Date of experience: July 26, 2021
The staff is so lazy and totally rude. The seller refuse to sell me anything because according to him I was just looking for a cheaper price. I totally would prefer to pay more and not buy from Fraser. He even referred me to Jasper Engines because I needed to pay more according to him. I have never had this experience on any other business, I thought it was a joke.
Date of experience: July 22, 2021
Prices are reasonable. Prompt call back times. E-mail alerts were very quick. No call waits. The service offers pick ups as well as installation. Both prices are excellent. Made two calls after I made a call to Fraser. Hands down, Fraser was more reasonable & affordable.
Products used:
Transmission
Date of experience: February 22, 2021
Awesome is all I can say about my Fraser experience! My 5.4 f150 truck engine they sold me was made in America (trust me I checked 1st), and by American standards and quality (I'm UAW, I'd know if any less). The price & value (free install parts kit) I received blew away every other call I made to replace or fix it. My opinion is that after 32 years working on the line in a Ford Truck Plant, directly in the Motor City; I'd say they have some of the best pricing and warranties in my industry. Seriously... call them!
Tip for consumers:
Someone wanting to replace their F150 truck engine like I did?
Products used:
The "5.4 3v engine bundle kit" they called it. Came with an extended 5-year nationwide (near bumper-to-bumper), but engine warranty. Plus they shipped me a sweet installation parts kit.
Date of experience: July 9, 2019
As far as customer service and warranty team is excellent. The first engine that was sent had chewed up threads on the crank. I called talked to Paul he squared everything away had a new engine delivered the next day. So far everything was awesome. Until it came to getting my core refund. Now they're saying they couldn't find it or it was never picked up. Of course they picked up the damaged unit and my core at the same time. They picked them up a week and a half ago and still nothing. My advice keep your original motor and sell ot locally you'll get more than 450 for it. Hopefully they make this right, like they did with the defective engine. But all in all their engine is running like a champ. I would recommend them to others but wouldn't recommend sending your core back to them.
Date of experience: May 7, 2020
I talk to the owner tonight once again about my order and he is going above and beyond to get an engine shipped out to me whenever they were out of stock. I explained to this guy the situation and my financial problems that I'm currently in without a vehicle and not being able to afford the upgraded engine that they did have in stock and Robert Frazier himself the owner contacted me and went above and beyond to help me get an engine back in my vehicle. This is a family run company and they are wonderful people they will help you out anyway possible.
Date of experience: December 11, 2019
I ordered an engine from Fraser, and not only did it get shipped out 3 weeks after I was told it would be. It came in with 2 bad cylinders. I was told that 1 of the techs would reach out to my installer, but nothing yet. Their customer service sucks. You can't reach anyone personally you have to leave a message and wait 2 to 3 days for someone to get back to you with a half $#*! answer. The sales department made sure they called and called you constantly until they got your money, but the warranty department and the customer service really needs work. I was planning on ordering a transmission from them, but now that won't happen. I was al so planning on referring a couple of people to them, but again that won't happen.
Tip for consumers:
be aware
Products used:
engine
Date of experience: June 28, 2022
I will try my hardest not to use foul language so my review can get poster, but this company is horrible. Yes the sales department is very aggressive and will make sure THEY call you and hound you until the order is complete, but after that... RADIO SILENCE! I ordered an engine and by the end of June it finally came and was installed. By the time I got it home I could here that there was a problem. I contacted the company immediately and have been waiting on them to contact my mechanic to get my claim started. It is now Aug. 9th and I'm still waiting for an answer from the comPany. There customer service SUCKS as you are never able to speak to anyone directly. You have to leave a message with these clueless people who's only job is to take the message and lord knows if it's passed on. This is a piss poor way to treat customers that are spending this much money with this company
Date of experience: August 9, 2022
I order a triton 5.4 liter 2 valve engine for my 2001'f150 lariat maybe it was good timing but I had my engine in less than 9 days. Very happy with it thus far extremely strong and smooth running with all the bells and whistles. Also I purchased the 5 yrs unlimited miles warranty just incase but that alone shows confidence in their product. I recommend this company to anyone looking for a new ford engine!
Products used:
Ford triton 5.4 liter 2 valve long block
Date of experience: April 17, 2022
I would really like to give a 5. Buying the engine was easy and friendly. Trying to get core deposit return not so much. Core was sent back late March. I have called 3 times to talk to someone of why I have not received my money for the core return. I called in April, was told someone would call me in 1-2 business days. Nope. Called in early May. Again someone would return my call 1-2 business days. Called again May 22nd. Someone will call you 1-2 business days. Here it is going into June and yet no one has called me back. I was told in April core deposit would take 7-14 business days for me to receive my money back. Then when I called in May it would be 4 weeks. Of course no one can tell me if they even have received my core because why….? Someone will return my call in 1-2 business days. Funny how they call you back when buying their product. But not when you are trying to get your core deposit back! Customer service said they would put my complaint to the top of the list. But of course it must not be a big deal.
Date of experience: May 30, 2022
FRASER ENGINES & TRANSMISSIONS REVIEWS
With 6 decades of engine & transmission experience, you can trust Fraser for the best replacement engines & transmissions for your vehicle. Our certified powertrain experts provide a hassle-free engine and or transmission replacement experience. Read our reviews below to see what real people are saying! Or call us toll-free at 800-731-3177 today to learn more.
THREE GENERATIONS OF EXCELLENCE
FER’s long-standing reputation for stability, quality and financial strength has flourished.
Today, Mr. Fraser's sons, Jim and Mark Fraser now lead this third generation family business to continue FER’s rich tradition of quality products and exceptional service.
A COMPANY WITH VISION
FER operates two manufacturing facilities in Carrollton, Texas and manages over 700,000 square feet of manufacturing floor space.
The continued investment in the latest manufacturing equipment has enabled FER to provide remanufactured engine assemblies to all major OEM customers.
FER now manufactures for Ford Motor Company, General Motors, Chrysler, Nissan, Subaru and Volvo.
Dear SiteJabber Readers,
We appreciate your attention to reviews and value your interest in our services at Fraser Motor Company. It is with regret that we address the recent feedback regarding our company. We take pride in our long-standing reputation for quality and integrity, upheld over six generations and more than 60 years in business.
Regarding the specific incident mentioned, it is essential to clarify that the customer in question was provided detailed information about the engine options available. Despite being informed about the backorder on the authentic Fraser motor, the customer opted for a high-quality TK North American engine as an alternative, which we facilitated promptly.
It is unfortunate that the customer's experience escalated negatively, with multiple instances of inappropriate behavior towards our staff. Our team diligently explained the specifications of the engine, promptly provided necessary details, and clarified the scope of the warranty. We uphold a high standard of customer service and do not condone any disrespectful or abusive conduct towards our employees.
At Fraser Motor Company, we stand by the quality of our products and services. We strive to maintain transparency and provide accurate information to our customers. Our track record of over 8000 reviews and an A+ rating with the Better Business Bureau attest to our commitment to excellence and customer satisfaction.
We take all feedback seriously and are dedicated to resolving any concerns amicably. Rest assured, we are addressing this matter internally and through our legal division. Our aim remains to uphold our values of honesty, professionalism, and exceptional service.
Thank you for considering our perspective.
Sincerely,
Fraser Motor Company