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Flagship One Inc has a rating of 4.1 stars from 3,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,662 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Purchased PCM in Oct 12,2024 After item came it was defective when I claimed for the warranty and asked for replacement they put up a huge number of obstacles to avoid solving the problem.I returned item for replacement or refund and they sent the same item back same serial number same result. Contacted back and was told to take to a mechanic and pay for further diagnostics. They bought time so they could rip off a disabled elder for 1530.00 dollars buy at your own risk. Scammers Horrible customer service they've learned the art of putting people off to rip them off. Sad they continue to get away with this behavior
Date of experience: October 12, 2024
It is not plug-and-play, I installed the ECU and the car turned off immediately. I am trying to find the solution
Date of experience: December 16, 2024
Wouldn't think a malfunctioning ECM would cause so many problems. But the refurbished ECM from you solved a cylinder misfire code, stuck injector, and cancelled out AC operation. All fixed now.
Date of experience: November 10, 2024
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Tip for consumers:
You cannot talk to anyone in the Tech. Dept. when called and asked to talk to that department. The time frames are poor when trying to solve an issue. They make you responsible for shipping and restocking fee of $85 when the part is faulty.
Products used:
Refurbished/Reprogrammed ECM/ECU for 2013 Chevy Equinox.
Date of experience: October 13, 2024
Flagship One had the part I needed, pre-programmed, at an unbeatable price. The shipping was fast and my vehicle was back on the road without any costly trips to the dealership.
Date of experience: November 7, 2024
Had them send me one per vin #
Didnt work. Started car was stumbling wanting to die.
Asked them per email for refund.
Totally ignored about refund was emailed some random reply
Date of experience: November 10, 2024
Took longer then said and didn't even get any updates to at least tell me why I had to email you guys to get any update at all my customer asking questions and me not having any answers to give
Products used:
PCM replacement
Date of experience: November 10, 2024
I received my order in a timely manner. I installed the product in a matter of minutes after it arrived. It was so easy. Works perfect. Thank you Flagship One. A great place to order from.
Date of experience: November 8, 2024
Great part for my 2013 Dodge Caravan! It is currently working great! Super price and warranty! The only issue is the length of time it took to receive it.
Date of experience: November 10, 2024
Easy ordering and checkout. The PCM arrived on time. Best of all, it took only a couple minutes to install and fixed the issues immediately! Extremely happy with the whole experience.
Date of experience: October 31, 2024
New PCM for my F350 truck got her up and running like new. Perfect match and prompt service. Thanks.
Date of experience: December 16, 2024
Ordering was easy. I got what I needed to fix the truck in just a few days. The programming was correct, the customer was happy, and the price was great. Bob
Date of experience: November 10, 2024
Filling the order took longer than I would have expected. I had some follow up questions when order arrived and received prompt and courteous service.
Date of experience: November 7, 2024
We purchased a pcm for a 06 ford escape, keys were supposed to be cut for vehicle and this be a plug and play setup, BUT... keys were not cut, nor were they programmed to the pcm, not to big of a deal just an irritation.
The main problem was we installed the pcm, and began programming keys, and the pcm went up in smoke. Sent it back, and they were going to send out another, then they told us because it was internally burnt, there was another issue with the vehicle and would send another pcm, but it will void the warranty. And 1 day later told us if we wanted another pcm that we had to buy it. They did offer a 100$ discount on the new replacement pcm. Paid it. And when that one arrived, we installed that pcm, and it worked perfectly, there was not another issue with the vehicle, and We feel it was a way for them to not have to warranty their product.
Wont stop us from ordering in the future, just an irritation considering the company told us there were other issues with the vehicle, All had been repaired prior to original install. And when the second pcm arrived, nothing else had been replaced. Or changed. And pcm completed repairs. Also takes 2-3 weeks from time of order to time of deliever.
Date of experience: November 11, 2024
The part works perfectly. How to install instructions were easy to understand especially how to sink with ignition keys. The car is running great and I recommend this product and Flagship's service.
Date of experience: November 7, 2024
The order process was simple and just involved entering my VIN. Price was reasonable and was plug n play ready which allowed me to get my Suburban back on the road quickly.
Date of experience: November 7, 2024
I need an ECM ASAP so I called flagship and the sales person was very helpful.I had no problem what's so ever and my ECM was delivered on time,installed it on my truck and worked just great. I highly recommend flagship to any needing ECM or PCM
Date of experience: November 7, 2024
I gave you the information on my car and received the exact CPU that I needed for my car. I'd like to return the one from my car but I don't know how to return it. Thank you. Matthew Pack
Date of experience: November 9, 2024
Excellent experience - really was plug and play. The car is back on the road and running great. Thank you for the exceptional replacement product.
Date of experience: December 5, 2024
They either sent me the wrong one or programmed it incorrectly. It wasn't worth the trouble it expense to return it.
Date of experience: December 19, 2024
I ordered my control module hung up the phone and went to the door to get the part, ok a little exaggeration but very quick turnaround and fit my cars need a perfect match.
Date of experience: November 7, 2024
Ordered Merchandise in good faith and paid for your product. Two Months Later. Still no merchandise. Never Received!
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
Date of experience: July 3, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
