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Flagship One Inc has a rating of 4.1 stars from 2,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,544 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Turns out did not need the part wondering if there's a buy back program
Date of experience: February 8, 2024
Plug & Play took me 5 minutes to swap out, started up, cleared the codes, works perfectly
Date of experience: February 8, 2024
Have to pay $150.00 for local lock smith program key
Date of experience: February 8, 2024
Easy to order pcm, arrived quickly and way cheaper than dealership.
Date of experience: February 8, 2024
Hello Audra, we're pleased to hear that you found our service convenient and cost-effective! Thank you for choosing Flagship One.
Receive it on time and Had good Service with the company..
Date of experience: February 8, 2024
Hello Jeff, we're glad to hear that you had a positive experience with us! Thank you for choosing Flagship One and for your kind words.
Computer was program perfect did have any difficulties
Date of experience: February 8, 2024
Hello Wendell, we're glad to hear that you had a smooth experience with us! Thank you for choosing Flagship One and for your positive feedback.
I was very happy with it worked great took care of the problem thank you
Date of experience: February 7, 2024
Hello George, we're pleased to hear that our product solved your problem. Thank you for your feedback!
I bought an ECM and had to return it 3 times. It still doesn't work so I took it to a Toyota Dealer, they put a new ECM in and all is good. Flagship WILL NOT honor the warranty.
Date of experience: May 17, 2022
Thank you for leaving a review Steve. We apologize you aren't happy with your experience with us. We are trying to find your account, but it is not coming up with the posted information. Please email admin@fs1inc.com with your information so that we can properly address your concern.
Customer service was very good and shipping was fairly quick
Date of experience: February 7, 2024
Hi there Warren, Your satisfaction is our ultimate goal, and we're grateful for your 5-star review. If there's anything else we can assist you with, please don't hesitate to contact us.
Item worked perfectly and computor code and others were gone.
Date of experience: February 7, 2024
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Very good attention and shipping is safe, it is recommended
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Melvin!
Very good price. Easy to use ordering. Good communications. Only fault - lead times are a a little long, but accurate
Date of experience: September 25, 2023
Thank you for rating us 5 stars! Let us know if you have any questions. Take care!
Once product was prepared, shipping was quick and easy.
Date of experience: February 7, 2024
Thank you for recognizing the convenience of our online ordering system – we're glad it made a difference Robin!
They made sure our part worked before shipping. Even though it made it late. But it worked awesome
Date of experience: February 7, 2024
Hi there Debra! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
I have bought several units and I have never had a problem with any of them
Date of experience: February 6, 2024
Hi there Lionel! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Good price and service. Part was as described, and shipping was quick.
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Barry!
Great ecm but just didn't fix my problem. I have wiring issue
Date of experience: February 7, 2024
Worked great out of the box easy and straight forward
Date of experience: February 7, 2024
Thank you so much Jeanie for the positive feedback and 5 star rating! Let us know if you have any questions.
Order took longer to get than website indicated. The item was exactly what I ordered.
Date of experience: February 7, 2024
Long lead time with little install instructions. Lots of emails saying sorry we are late.
Date of experience: February 7, 2024
Very friendly and easy to order part. Pcm worked perfectly! Thank you for all your help!
Date of experience: February 7, 2024
Hi Troy, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
It started the truck. It's a good product. Will definitely try this again
Date of experience: February 7, 2024
A quality product that solved most of my problems. Thank you.
Date of experience: February 7, 2024
Your review made our day Reno! Thank you for recognizing our efforts with a 5-star rating. We're here to assist you with anything you need.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Kenneth, we're thrilled to hear that our product solved your problems! Thank you for choosing Flagship One for your automotive needs.