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Flagship One Inc has a rating of 4.1 stars from 2,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,547 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Terrible customer service, and the item took over 2 weeks to receive.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Got my computer quickly and exactly as stated in the description. Very satisfied with everything.
Date of experience: February 7, 2024
Thanks for your kind words and for recognizing the convenience of our online ordering system Gage! Thank you!
Great customer service and when there is an issue they rectify the problem
Date of experience: February 6, 2024
Your trust in us means the world Wendy! Thank you for the 5-star review.
On time delivery,the parts fit and functioned with no problems good job!
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Richard!
Easy ordering and a properly functioning product was delivered.
Date of experience: February 7, 2024
Your trust and satisfaction are our greatest rewards Jerome – thank you for the 5-star review!
Very efficient and easy to work with. Great communication throughout the process.
Date of experience: February 7, 2024
Your trust and satisfaction are our greatest rewards Mark– thank you for the 5-star review!
The modules worked as needed and was quick service
Date of experience: February 7, 2024
Hi Chris, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Fast order fulfillment. Very good contact with customer service.
Date of experience: February 7, 2024
Hi Michal, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
We received the correct computer and installed with no issues
Date of experience: February 7, 2024
Your trust and support drive us to continually improve – thank you for the 5 stars Scott!
Exception service, the right product….timely shipping, thank you
Date of experience: February 7, 2024
Hello Linda, happy to know about your positive experience with us! Thanks for trusting Flagship One Inc.
Other than a lack of communication via email, they have great to deal with.
Date of experience: February 7, 2024
Hi there Travis! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
I keep getting emails from you intended for a different David Reade?
Date of experience: February 7, 2024
We apologize for the mix-up with the emails. It seems there might be an error in our system. Could you please confirm your email address so we can ensure we update our records and stop the incorrect emails? Thank you for bringing this to our attention and sorry for the inconvenience.
Unexpectedly good experience! Would recommend. Works as advertised.
Date of experience: February 7, 2024
Hi Ryan, thanks a bunch for the 5-star review! Ensuring your satisfaction is our top priority, and we're always here to lend a hand.
Received quick programmed easily, and worked great!
Date of experience: February 7, 2024
Hi there Shane! Your feedback is greatly appreciated, and we're thrilled to hear that you were happy with our service. Thank you for the 5-star rating!
Awesome customer service! Got exactly what I needed...very content with my transaction!
Date of experience: February 7, 2024
Your trust and satisfaction are our greatest rewards – thank you for the 5-star review Edgar!
Very friendly and customer service.
The ECM that I purchased works great.
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities Daniel – thank you for the glowing review!
I ordered my computer and received it the next week, even came a day early!
Date of experience: February 7, 2024
Your trust and support drive us to continually improve – thank you for the 5 stars Scott!
Ordered a part for my son-in-law's car. It was easy to order and arrived quickly. Very pleased.
Date of experience: February 7, 2024
Hello Nelson, thank you for the 5 stars! We're glad to hear that you found the ordering process convenient. If there's anything else you need assistance with, please don't hesitate to let us know.
Installed pcm ford Taurus starter right up no issues.
Date of experience: February 7, 2024
Hi Champ! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us, and we're looking forward to serving you again soon!
Great worked from the box no issues 2 months later
Date of experience: February 7, 2024
Thank you for the 5-star rating! We're thrilled that you appreciate our efforts Agustin. If you have any questions or concerns, please don't hesitate to reach out to us.
They were helpful and kept me informed through the entire process.
Date of experience: February 7, 2024
Your feedback and trust are invaluable to us – thank you for the 5-star rating Domenic!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Good day Zachary, we sincerely apologize for any delays on your order. I looked into your order records and the cause of delay was because the first unit we tested did not meet our standards so we pulled out a second unit to be thoroughly tested before being sent to you. This is not the experience that we want you to have and we assure you that we are working our best to avoid any delays. If you have any concerns with your unit please reach out to us. Thank you!