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Flagship One Inc has a rating of 4.1 stars from 2,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,539 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
The Item came in as expected and performed very well once installed.
Fast shipment and very reliable
Date of experience: June 1, 2019
Received the order very fast. Great communication. Great price.
Date of experience: February 1, 2024
I liked it very much this site is really a good thing it's really easy to leave answers to a survey. I glade I got to take part in it.
Date of experience: April 4, 2019
It was easy to order hopefully this makes the torrent run again
Date of experience: January 31, 2024
We love to keep our website simple for easy ordering and we are happy you loved it! Thank you Gary for trusting Flagship One Inc.
This company sends defective products and refuses to accept any responsibility. Worst company ever! Do not use this company!
Date of experience: January 28, 2019
Excellent quality of the product recommended seller very happy with the service and the product hope to buy again
Date of experience: April 8, 2019
First time I sent my ECU, it worked about 1 year, car fan came on like jet motor, was told 2 check fan even though if I tap Ecu it would stop! Brought 3 Mercedes Fans & NOTHING, Actually almost blew motor! Then it got worse, car would randomly cut off while running. "Terrance G" refused 2 sent return label had 2 go through website. Sent unit, they had it for 4 MONTHS! Endless phone calls emails etc, same nonsense. Get my unit back & its pretty much destroyed, they try to blame me lol. Who breaks a ECU to a Benz s550? Any how get unit back now my car won't crank or start or go into park. Called about issues & was told its on my end! My car ran before they touched unit and they got me buying and replacing things that have nothing to do with problem cause ECU is defective. When receiving unit last month my ECU tabs were broken and one leg was just missing! Sent back & they had for another 3 weeks and tell me its fine once again so they didn't fix anything, so why have unit for 3 weeks then? Get it back car started & cut off! I'm beyond pissed no emails was returned from to different "account managers". I've called this place about 30 times over 5 months. Terrance G NEVER ANSWERS and if he does, u better pray guys! No GOOD. Also when i plug my SNAPON to port it does read ECU, NO COMMUNICATION. Hell with these good reviews, they probably fake. I had a Dead Mercedes for over 5months because of these clowns. Lord knows the damage now... NO GOOD STAY AWAY IF U WANT TO DRIVE UR CAR AGAIN
Tip for consumers:
Don't
Date of experience: January 6, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Good people to deal with. I have recommended them to numerous people that have all been happy with their service
Date of experience: November 4, 2019
The company has poor customer service when it comes to customer service. Read the fine print when it comes to refunds. DO NOT ORDER FROM THIS COMPANY THEY RULED NY COMPANY.
Tip for consumers:
The company has poor customer service when it comes to customer service. Read the fine print when it comes to refunds. DO NOT ORDER FROM THIS COMPANY THEY RULED NY COMPANY.
Products used:
None, junk the car
Date of experience: July 16, 2020
Please, read the better business reports on this company before you get anything from them, they are professional scammers
Products used:
automotive computer
Date of experience: August 4, 2023
We uphold high standards and learning about the challenges you faced is disheartening Oscar. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at admin@fs1inc.com.
I ordered unit and it never did work and I did not get a refund. PLUG and PLAY what a joke.
This was a very bad choose.
Tip for consumers:
do not use this company scam
Products used:
none
Date of experience: June 1, 2022
Thank you for leaving us a review, I do see you were issued a refund on 6/2. I hope we were able to change your mind and thank you for your business!
Flagship one, Inc is amazing! I am very impressed by the knowledgeable staff. Fast and quick service. We will continue to purchase car Module needs!
Date of experience: December 27, 2019
Have the worst customer service, no follow up, poor or lack of any management. Delays and lies in shipping. Would NOT recommend to anyone
Date of experience: November 6, 2019
They had what I needed at a reasonable price, quick shipping, item worked as advertised and fixed the problem!
Date of experience: April 4, 2019
All very satisfactory! Happy with experience, product, shipping. No core charge. Customer service excellent.
Date of experience: April 11, 2019
All problems related to my car computer were solved after l got the programmed one from flagship. Thanks a lot for this great company.
Date of experience: April 6, 2019
Knowledgeable, courteous, fast shipping. Twice!
Will shop here again!
Although I do not like having to use 100 or more characters in this feedback.
Date of experience: April 5, 2019
Followed up after my order to make sure that it was the correct part. Personnel were very prompt and helpful.
Date of experience: April 8, 2019
Product arrived on time, as described, at a competitive price. Installed in my Grand Cherokee and it work great. What more could you ask for?
Date of experience: September 4, 2019
Amazing parts. Quick delivery. No complaints so far. Highly recommended. Thanks a lot to the entire team
Date of experience: September 9, 2020
Has anyone ever received there part they ordered from Flagship One. And of so how happy are you with it.
Date of experience: September 6, 2020
I believe the virus still has some effect on shipping but that's understandable. Everything else was excellent
Date of experience: September 14, 2020
We appreciate your patience with any shipment delay and thank you so much for your compliments.
Bought 1993 Jeep cherokee computer. Was shocked to find that it costs just $149. Got the best deal on this part ever. Highly recommended.
Date of experience: September 15, 2020
Thanks for taking time to post a kind review. We appreciate you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thanks so much Richard for trusting Flagship One Inc! Looking forward to serve you again. Take care!