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Flagship One Inc has a rating of 4.1 stars from 2,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,539 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Please PLease dont waste your money here. Terrible customer service. I agree with ALL Other NEgative REviews!
Date of experience: July 16, 2020
Shopping was very helpful and informative but unfortunatly the pcm that i bought was more broken then the one i was replacing.
Date of experience: November 1, 2023
I ordered a PCM for 2002 Ford F-150 using the VIN for match. Everything worked great and came quickly will definitely use if future again if needed.
Date of experience: September 28, 2023
I bought an ECM module for a 2003 Durango in 2017 and had a great experience. When I called, th eguys at the shop spoke with me, had a quick turnaround. GREAT! However, I just order an ECM for my 2001 F250 Powerstroke on 9/1. I called first to verify they had it in stock and was told 1-3 days to program and it would ship. This time, no shop guys, it was an Indian lady. So, I ordered the PCM.
I called back on 9-13, reached another Indian lady, and was told it hasn't been programmed yet. I asked to speak to someone at the shop and was told she can't even do that. She would email them for me. She also wanted to apologize for the "minor delay". I asked how is 10 days vs 3 minor.
I called again on 9-14, another person with an Indian accent from the call center answered. I raised some heck and was told a manager would call me within the hour. Two hours later, no call, so I call back. I am told they are backed up with orders and mine is a top priority. I explained I called on 9-1, was told 1-3 days blah blah blah. After more excuses I asked for my money back and an hour later I received an email stating I would receive a full refund.
Then... four hours later I receive this email:
Greetings!
I am contacting you in reference to the module you purchased from us.
Your unit for the 2001 Ford Truck F-Series is now in programming.
Please be advised that we may be having a bit of delay in getting it shipped due to the high volume of orders. You can rest assured that we are doing our best to fulfill the order as timely as possible and we'll surely keep you updated.
Thank you for your patience and understanding.
Lester M.
Flagship One
Pathetic. Surely keep me updated?
I'm not sure what changed, this used to be a great company to deal with.
Never Again!
Tip for consumers:
There is no direct contact with the company. Everything, including calls, chat and email goes through a call center
Products used:
ECM
Date of experience: September 15, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
This review/memo is an atta boy for Flagship One Inc. supplier of programmed PCM/ECM modules. At first I was a little skeptical about ordering a PCM from a company in New York so distant from me. I also looked at a company (Imperial Car Computer Exchange) in Cary, NC. I unfortunately ordered a unit from Imperial. What a mistake. I had to take the unit to a tech through O'Reille auto parts. The unit had a circuit burned out and the tech couldn't even erase the program in it. The unit was also the wrong one and kept giving false readings causing me to spend a couple of thousand dollars in repairs.
I then took a chance with Flagship, feeling very nervous. Customer service was outstanding, proper questions answered. They took the time to look for the correct part number. Sure it took a little bit to get it, but when it finally came, I installed it. Had to get a locksmith to reprogram my two ignition chip keys. Once started, the car ran like new. The old computer from Imperial would not allow the air conditioning to work at all. It would come off and on. Engine jerked in traffic and tried to stall. As I said it gave false readings.
I am so happy that I took a chance with Flagship. Flagship, you guys are the best and I will recommend you to anyone I cross paths with that needs a module of any kind. Thanks lots.
Module descr: AR3A-12A650-VB 2010 Ford Mustang PCM
Albert T Pelaez
Alhambra, Ca. *******
Invoice#YC H*******
Dated: July 16,2020
Date of experience: August 15, 2020
Thanks so much for taking time to post a detailed complimentary review. We also apologize for any shipment delay and promise to better our order turnaround time. We appreciate your business!
I have been in business for 25 years and I have never delt with a more sorry business no customer satisfaction I lost 230.00 dollars
Date of experience: September 11, 2020
THEY HOOK U IN WITH LOWER PRICES AND THEN IT DOES NOT WORK AND CUSTOMER SERVICE JERKS YOU AROUMD FOR EVER THEY ARE SCAMMERS PERIOD... DONT BUY DONT BUY THIEFS SCAMMERS
Date of experience: November 16, 2020
William, we sincerely apologize for any inconvenience. Please kindly E-mail us your Order Number directly to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you ASAP regarding your issue. We hope to restore your 5-Star experience. Thank you.
Great company so glad I found you...total awesomeness...needed help badly... pcm fried.thanks again...need this flex back on the road
Date of experience: September 11, 2023
Horrible experience! Sent me an unprogrammed unit. No communication over the period of a month!
Let's sue these people for our trouble!
Date of experience: October 5, 2020
Excellent service. Nice and kind people. Friendly staff walk me thru every step in the process. Thanks alot
Date of experience: October 28, 2020
Thank you so much! We truly appreciate your kind words.
Paid $232.00 for computer on 7/31/20. Never received it and giving me the run around about refund. Customer sevice is a joke.
Date of experience: November 6, 2020
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I would not buy a light bulb from these guys, scammers, scum bags, they wanna chRge you restocking fee when the unit is defective
Date of experience: March 5, 2021
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
After all the bad reviews I should have followed my first mind and just chose FLASHMASTERS. But I took a chance with this company and now after not being able to get my part due to the slow services they provide programming the PCM and then shipping it even if you pay 86.00 for next day air you will still be disappointed with the process when their website clearly states most customers have their packages within 5 business days not only that but after canceling my order I still haven't got my refund 4 days later after confirmation of my refund through email. I've called they are no help at all and play dumb as in they don't know anything besides they see that I got a refund and try to rush you off the phone PLEASE LISTEN TO THE COMMENTS AND DO NOT USE THIS COMPANY. Me and my family were stuck for 2 whole weeks 600 miles away from home waiting on processing and shipping and then once we couldn't wait any longer and canceled yet we still had to suffer with waiting to get our money back in a timely manner they are not professional at all and if I don't get my money when I paid over a half a grand for the part this company will be shut down because I am going to press the issue and go through whoever I have to until I get my money back.
Tip for consumers:
Don’t use this company!!! Use FLASHMASTERS they are the most honest company for PCM you will find.
Products used:
PCM/ECM
Date of experience: August 1, 2022
AWFUL! Ordering the ECM was easy. All they require is your VIN number, your information and your payment. Then in the perfect world they actually send you a working ECM. But THE ECM THEY SENT us, doesn't work and of course it takes 5 to 6 days for the part to ship back and forth. So we started a September 19th here we are in November 4th and I still don't have a WORKING ECM! I sent the ECM back to flagship, the faulty ECM that Flagship sent to me originally, back to them October 20TH. Today 11/4 they're accusing me of sending the wrong ECM. Lol as if I have so many of these just laying around. The original that came with the car is still with the car at my machanics. Machanic has verified.
I have text messages and a picture of the ECM taken just prior to SHIPPING BACK TO FLAGSHIP. I SENT THE CORRECT ONE BACK. Feels like they are playing games instead of taking responsibility.
My friend has been assisting me with this process because I don't have a car. The order is in his name, the ECM is for my vehicle.
Wondering how this is going to play out. Pretty disgusting. Watch for updates!
Tip for consumers:
I want a working ECM or my money back this is dragging out far too long fix it
Products used:
ECM - A FAULTY ONE
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Good day Tina, we apologize for the inconvenience you went through. I reviewed your order and our tech team asked for your original computer together with the unit you bought from us so we can do cloning which didnt push through. This is not the feedback that we want to hear and not the experience we want you to have. A full refund has been processed, please let us know if you have any further question.
This place horrible took my money and I never got my part I recommend no one to come here Horrible business
Date of experience: September 26, 2022
Hello Jim. SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Thanks again from luxury automotive llc, aside from how long it takes it was a good ECU and i would buy again
Date of experience: December 11, 2020
Thank you so much for this much needed review, Sid. All apologies to all who have been affected by delays due to unforeseen circumstances. We at FS1 do try our very best to deliver the best quality to our customers.
Great to talk to and will to help you when you call, the part works great. No troubles
Date of experience: January 13, 2024
Happy to know everything went good for you Robert! Thank you for choosing Flagship One Inc. Let us know if you have any questions.
Got good reviews- I'm hoping my experience is as good or better.
Date of experience: January 10, 2024
Thank you for the 5-star review Daniel. We appreciate your feedback. Should you require assistance, please feel free to contact us.
The product seems to be okay. Does not seem to have cured the issue I had.
Date of experience: January 5, 2024
Hello Barry! Your 3-star feedback is duly noted. We appreciate your input in helping us improve.
It was Good. It works,but not interested in writing a book
Date of experience: January 4, 2024
Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions
Ariived weeks late, dead upon arrival, just throws a ton of codes, put old one in and works, costumer service is terrible, dont use them!
Date of experience: November 3, 2020
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Whole transaction went great and PCM is working great, everything about Flagship One was very positive, thanks to their staff for the good experience
Date of experience: June 12, 2019
Ordered a ecu over 2 months ago and have nothing but a runaround since. Iv never seen such bad service in my life. DO NOT USE THESE PEOPLE
Date of experience: September 14, 2020
Easy check out process and took care of all my problems
Date of experience: January 5, 2024
We love to keep our website simple for easy ordering and we are happy you loved it! Thank you for trusting Flagship One Inc.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!