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Flagship One Inc has a rating of 4.1 stars from 2,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,539 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Went well! Initial shipping was delayed, but happy so far!
Date of experience: January 5, 2024
ECM Product failed after 3 months, left me stranded, car had to be towed ($100), car was completely unresponsive... claim 24-48 hour response to get "approval" to return faulty product, first you must fill out an authorization form, then its sent to get approval from a supervisor for final approval to get return shipping label IF they deem your reason for return is valid? Well got form within 48 hrs., filled it out, e-signed it, was sent. As of this review 7 days later STILL waiting for approval to return. Call and site chatted with customer service asking where and why was this taking so long to get shipping label to return. EVERY single response was a run around claiming an "account Manager" will get back to me, NEVER HAPPENS and i contact them DAILY concerning my issue. I have no car due to their product failure, ask them concerning covering tow bill due to THEIR product failing was basically told TOO BAD they dont cover that, as of this review still no actions or response by company, when getting customer service by phone, your told your going to be forwarded to "account Manager" then you are placed on hold till either you get tired of waiting for over an hour or their phone just hangs up. SO MAD that this company DONT CARE if their product has an issue, dont care if you got stranded, wont cover tow bill due to their product failure. Best part is if you request refund they charge you a 20%! Restocking fee and an $85 programming fee due to programming it to your vin! So if your ecm cost say $200 minus (20%).$40 restocking fee and $85 for programming fee, they still get $125 for a faulty ecm THAT THEY SOLD! And you CANNOT get refund after 30 days! You can ONLY get store credit or replacement unit! WHY would i want store credit or replacement to have a possible faulty product, get stranded, no tow bill coverage, and absolutely the MOST TERRIBLE customer service ive ever experienced? THEY DO NOT STAND BEHIND THEIR PRODUCT... BEWARE! You have been warned!
Date of experience: October 4, 2020
DONT BELIEVE THE POSITIVE REVIEWS THEY ARE FAKES!
I purchased an ECM from Flagship 1. I had it installed and it wasn't working. Their site says "may need additional programming from dealership". Okay, so I have my car towed to the local dealer service center who tells me the ECM i just purchased is bad, their equipment can't even communicate with the ECM to do anything and I need to send it back. Flagship1 tells me they will reprogram it again and so I send it in and wait. It comes back and this time I let the dealership install it and again nothing. They still are unable to communicate, nothing happens not even a check engine light. I may as well have hooked up a 2x4 or a rock, I try contacting them again and this time they were indignant, saying that they test them before they ship however I seriously doubt that since my blown ECM gave at least a check engine while theirs gave zilch. At this point I emailed saying I just want my money refunded, and that I would send them the part back and they never responded. $285.00 and I got nothing except essentially stolen from. They dont stand behind their products, they dont care if their parts dont work just about their money. They are intenionally defrauding their customers and i dont know why they are getting away with it. They are engaging in fraudulent misrepresentation of product, I will be contacting the Federal Trade Commission, as well as the Internet Crime Complaint Center, the BBB and who ever else I can to file a report against these criminals.
Tip for consumers:
Find a part locally that you can have tested in person. Make sure its a company with a track record of standing behind what they sell and never do business with Flagship1
Products used:
After 8 months my car is still just sitting at the dealership. I have not been able to find another ECM nor can I afford one. I had to purchase another vehicle just to get to work to survive. I have no choice but to scrap the car and deal with the loss, I cant believe a $300 part wound up costing me my entire savings.
Date of experience: December 17, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
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Date of experience: February 21, 2024
Fast shipping, great price, kept me informed all the way and communication was very helpful.
Date of experience: December 28, 2023
Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!
Soooo Slow and they lie! Took a total of 3 weeks for delivery (15 business days). During this time I received an email saying it would arrive in 2 days. It arrived 16 days after that email. When I used the chat feature of FS1inc site they told me (mansplaining) it was due "to unit being in final stages of programing". I think they told me that because I was using my wife's account. It takes at most 20 minutes to program (not days). Soooo the part arrives, works for 2 weeks nd is now broken. As a result I contacted FS1inc this past Monday, I filled out the email info. I called on Tuesday to get an update. FS1inc said the tech would call me back within the hour. 22 hours later no call back. I am currently on the site chat with customer service. They sent me statement form the tech asking that I redue the Return Merchandise Authorization. 30 minutes so far on the site chat with one simple question "When will me new part be sent out". NO RESPONSE Finally came back and told me I had to fill out new RMA, that the tech needs the same codes that I all ready sent, resent. That the new part will not be sent out until tech reconfirms ( what they all ready confirmed) FS1 inc called it prescreening. THey still can not answer when new part will be sent out. HORRIBLE RUN Away!
Date of experience: April 14, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the reference number posted for this comment. Our technicians reviewed your RMA Form and It looks like you stated only the current problem on the form because the same codes he described on that field original problem, were written on the account notes when you contacted us. Either the issues are the same or they only wrote the current problems. Just wanted to clarify. If the only issues stated were the ones after installing our computer, to conclude the diagnostic we need her to fill out again the form describing the original problems. We are truly sorry to hear about the inconvenience you had.
Great job received module and it worked perfect
Thanks
Date of experience: December 27, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions
Ordered my TCU on May 11 2020 was told
Ordered my TCU on May 11 2020 was told the part was on the shelf and ready to ship in 3-5 days. I placed the order my payment cleared within an hour. After a week of no response and no part being delivered I started to look into it. At first I was getting weekly emails saying that the part was in test and programming and would ship soon. After 3 weeks of this and not getting response to my replies. I started calling some time multi times a day, and on multiple phones. I would end up on hold for very long periods of time, and would then be transferred to an Account Manager, that never responded to on voice mail message and never once picked up the phone. I started leaving posts on their facebook page, just to see them disappear in a couple hours, heaven forbid anyone question their supiority as the Premier and most reliable electronic module supplier in the world. Started looking at their website interesting they only have 5 star reviews but the BBB has given them a B Rating based on over 650 complaints about poor customer service. After 8 1/2 weeks I finally got an email from the Account Manager, saying that they created a new tracking label, and would ship the part overnight withn 24-48 hours. That was 96 hours ago. Still no word, no tracking number, NOTHING. I like 650+ other have left a complaint at BBB. Still nothing. Yet you look at their website and facebook page and you will see "The #1 most reliable Electronic Module supplier in the world is here for you during times of uncertainty. We would like to assure all our customers that we are 100% operational and working hard to make sure that the fulfillment process is seamless." Everytime I call or get any kind of response I am reminded that they are short handed due to Covid 19, and experiencing a large number of orders to fill. If they cannot fill an order that is 2 1/2 months old why in hell are they still taking more orders. How can they claim to be 100% operational and providing Seamless Fulfillment. How can a company that claims to be "The #1 most reliable Electronic Module supplier in the world" continue to make these claims when they have a B rating at the BBB and over 650 complaints.
Date of experience: July 18, 2020
Glad to be able to find the right part. Easy website to work
Date of experience: December 21, 2023
Hi, happy to know about your positive experience with Flagship One Inc. Thank you for the 5 star ratings!
They were quick to determine exactly which ECM I needed and got it out to me quickly, plugged it up and everything was good to go
Date of experience: April 8, 2019
TERRIBLE SERVICE! THEY GIVE YOU THE RUN AROUND HOPING THAT YOU GIVE UP.
I WILL NEVER USE THEM AGAIN. ZERO STARS WOULD BE CORRECT
Date of experience: October 12, 2020
Easy order process, seems like well thought out website and product
Date of experience: December 18, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Quede a gusto con el servicio y el artículo gracias
Date of experience: April 30, 2024
Obtuve buena atención y servicio al pedir información sobre un mi ecu
Date of experience: April 30, 2024
Easy plug and play truck runs great! Order was shipped out promptly
Date of experience: December 15, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
Website was easy to use! And everyone was very nice and helpful.
Date of experience: December 11, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Ya son 8 años trabajando con Flagship One, los considero un aliado buen comercial.
Date of experience: April 30, 2024
I bought a ECM from you last October but I had a guy at the AutoZone check my air conditioning and my car wouldn't start and looks like I can't tell if it was his fault or not I was having a little problem with my car windows opening and the sunroof and a couple times my alarm went off but not sure if my keys in my pocket caused it so instead of going through all the trouble I'm going to order another ECM but if I have problems with it I will send it back but I can't tell you who's fault or why it happened because I would have to have my car towed and pay for All the trouble but my car ran fine with the one you sent me I let the wrong person do what he wasn't experienced at I can't blame anyone this time but you did a good job and please get this one to me soon as you can I need to drive my car soon as possible it said you have one of these ready so thank you I need it. I'm adding on to this February 10th 2024 I never did use this last ECM because I found out that it was my master key malfunctioned and stopped my car from starting but have an extra ecm if I need it but the first one I needed from flagship and recieved it on time with excellent service thank you!
Date of experience: September 3, 2023
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.
Got part my husband put it in his truck and the truck started up great
Date of experience: October 18, 2023
Thank you for rating us 5 stars! Let us know if you have any questions. Take care!
Product showed up in decent time, was easy to put in, and worked as described.
Date of experience: September 24, 2023
Happy to know everything went good for you! Let us know if you have any questions.
Tried to purchase computer for 2004 Nissan, would not run, attempted to return, still no computer!
Tip for consumers:
Stay away
Products used:
Computer for vehicle
Date of experience: September 21, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Al tratar de programar mi llave el scanner no reconocio la computadora, yo le envie la computadora a ustedes con el code de la que tiene mi veiculo para que la programasen con la original, pero al dia de hoy no he recibido respuesta de ustedes.
Date of experience: February 8, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions