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Flagship One Inc has a rating of 4.1 stars from 2,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,539 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Site is easy to navigate, personal was knowledgeable and eager to assist me.
Date of experience: November 8, 2023
Happy to know everything went good for you! Thank you for choosing Flagship One Inc. Let us know if you have any questions.
Fue tardado pero valió la pena la espera todo fue un éxito
Date of experience: April 27, 2024
Muy bueno con el trato y la dedicación de envió mercancía que recibi
Date of experience: April 27, 2024
Verry Good, muito satisfeito, resolveu o problema do meu carro.
Date of experience: April 28, 2024
They are very unprofessional in process and return of orders no refund received since June 2020
SCAM
Tip for consumers:
PURCHASE AT YOUR OWN RISK!!!
Products used:
None the part didn't work they wouldn't send a return form for months and the account manager is never available still waiting on my refund im disputing through my bank
Date of experience: December 30, 2020
FS1 lies about its programming and offers horrible customer service with no call-backs to your issues/complaints. My "account manager" * never called me once. I was constantly calling back to try and speak to him.
2014 Ford Escape, 1.6 ecoboost. I needed a PCM. They asked for my VIN to program the unit correctly (which I gave them). I ordered in February 2022. Unit arrived and I installed it. My scan tool pulled the VIN from the new PCM and it was NOT my VIN (that they were supposed to program).
I called on 2-14-22 and talked to Anthony. He assured me the unit was programmed properly and my scan tool was off. He said the unit was good. The vehicle wouldn't start because the keys needed to be reprogammed to the new PCM. Had a locksmith out to program the keys and vehicle still would not crank. Mitchell Pro Demand states that the BCM and PCM need to be reset when a PCM is replaced.
Vehicle towed to Ford. Ford found incorrect VIN number in the PCM and numerous programming error codes for transmission strategies, engine strategies, etc. Ford had to start from scratch and reprogram all parameters.
Called FS1 on 3-25-22 and talked to Jonathan. He said my account manager was * and nobody could help me but him. I asked for a partial refund since the PCM was never supplied with the correct programming... heard nothing but crickets. Never a call back. I got an e-mail a few days later saying they don't pay for any third party programming.
THEY NEVER ADDRESSED THE ISSUE THAT THEY SOLD ME AN UNPROGRAMMED PCM.
LIARS and HORRIBLE CUSTOMER SERVICE... BEWARE.
*Personal information redacted by admin
Tip for consumers:
Do NOT TRUST THEM. They might as well pull a PCM from a junk yard, clean it up on the outside, and sell it to you unprogrammed...
Products used:
Reprogrammed PCM for a 2014 Ford Escape
Date of experience: April 12, 2022
Thank you for sharing your experience. We are sadden to hear you are unhappy with us. However, upon review of your account it seems you had reached out after it was too late for us to help and our refund policy is stated at check out.
Good customer service.
I am satisfied and highly recommended and great experience. Thanks 😊
Date of experience: September 16, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
At the moment so far so good, just made a purchase
Date of experience: October 30, 2023
Thanks so much for trusting Flagship One Inc! Looking forward to serve you again. Take care!
Disappointed and cheated.
Have ordered ECU for Chrysler T&C 2015.
First of all programing and readness for shiping took 10days.
Paid additional 100$ for UPS shiping to EU + taxes (it's ok).
After installing new ECU still plenty of alarms poping up. All of them from engine compartment.
After auto electrician made diagnostic, was found that "Brand new ECU" is already used, fresh repainted and still have previous vehycle VIN number. One of two conections of ECU is not working because of electricity supply. Problem inside "Brand new" ECU.
After emailing with flagship assistance I filled out RMA form.
But the last email just killed me:
Hi,
My apologies, we were not able to generate a return label for you as USPS and UPS is not allowing us to create one for your address. With that, please send us back the module for further testing. No worries, after we test it and if we figured out that our module is faulty, then we'll send you a replacement. Also, please send us the tracking info once you have it.
Thank you for understanding.
Sincerely,
Princess C.
Flagship One, Inc
19 Wilbur St
Lynbrook NY, *******
*******223 Phone
So atleast I need to pay additional 100$ for shiping back ECU to USA and after hopefully replaced ECU again like minimum import taxes...
In this case ECU will cost me around 800-900$. Real life time warranty...
LIARS AND AFERISTS.
Products used:
ECU
Date of experience: May 6, 2022
Very easy to order excellent product. Made my car perform like new.
Date of experience: November 2, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions
Ordering was super easy.Great communication, arrived quickly.
Date of experience: November 2, 2023
Thanks so much for trusting Flagship One Inc! Looking forward to serve you again. Take care!
Great service great product. The truck ran like crap from bad ecu. Runs like a top now.
Date of experience: October 8, 2023
Happy to know everything went good for you! Let us know if you have any questions.
Quick and easy to order, no hassle. Part fit and works perfectly
Date of experience: September 28, 2023
Hello, we are so happy to know about your experience with Flagship One Inc. We are excited to serve you again! Let us know if you have any questions. Take care!
Received part within short time and fitted perfectly. Calibration with the car was great.
Date of experience: October 19, 2023
Your 4-star rating matters Jean! Let us know if we can aid you.
I ordered a ECM form FlagShip1 on eBay on Jan 4th 2022 and they charged my card right away. They sent me a USPS tracking number on Jan. 5th and said it would be delivered by Jan. 12th. I called on Jan. 13 to see where my ECM is and they said that they refunded me because the ECM they had wouldn't program. I gave them a negative review on eBay. They called me back and apologized and said that they have another computer for my vehicle and if I would remove the negative feedback they would let me reorder and give me a $50 discount on it. I agreed to their terms and gave them my credit card info again. They said everything was good. Then 5 minutes later they called back and said they can't process the order until I remove the negative feedback. I asked them how to do it, and they said to go to eBay and revise it the same way I added it. I went to eBay and it doesn't work that way. EBay said the seller has to initiate the request for revision. I told them this and the next day they sent the request to me. I revised the negative feedback and called back on Jan. 18th to reorder the ECM. On Jan. 18th They took my money again and said they would ship the ECM by Jan. 21st. I called on Jan 24th to see where it is and they gave me another tracking number and again they said the ECM they had wouldn't program and they were going to try another one and it would be 2 to 4 days until they could have the programming done and ship the ECM. I asked to speak with a manager and was told the manager is not available and they would leave a message with them for me. They have taken my money twice and given me the run around and I still don't know when or if my part is going to come.
Tip for consumers:
They seem to take your money and tell you the part is on the way but when you call after no delivery arrives, they say there was a problem and refund you the money then call back to say they have the part again and you can order. Then after you reorder, they start all over again with telling you the part is on the way but when you call after no delivery arrives, they say there was a problem again. I don't know how they have a 100% feedback on eBay? This feels like a scam to me.
Products used:
Never received a product.
Date of experience: January 24, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Easy to order, was really easy to install new computer.
Date of experience: October 12, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
Never buy from this place it takes months to get to you if you're LUCKY will never order another thing from them.
Date of experience: July 22, 2022
Good day, Spencer. We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
My mechanic has said great things about your company.
Date of experience: October 9, 2023
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Previous Customer quite happy have had excellent results on atheist 3 computers
Date of experience: October 7, 2023
We love to keep everything simple and easy and provide all info you might need into one click and we are happy to know you loved it too. Looking forward to serve you again.
Date of experience: September 19, 2023
Check engine light is on now truck runs ok but light stays on
Date of experience: September 27, 2023
Thank you for trusting Flagship One Inc! Please let us know if you have any questions.
Very easy to navigate website and find needed part, shipping was fast after quality check
Date of experience: October 4, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
The PCM (Power Train Control Module) on my son's Jeep went out. The dealership informed us that Jeep no longer made the part so it was up to us to either get this unit repaired or find a new one thru aftermarket.
Since there were no local repair shops able to do this work, we search the internet and found Flagship One out of Lynbrook, NY on Friday, August 14th.
During the online chat on their website, they assured me they could repair the PCM and if not, my money would be refunded. During the phone conversation, when I place the order, I TOLD THEM I WAS GOING TO CONTINUE TO SEARCH FOR A NEW PCM and I asked IF I DID FIND A NEW UNIT, COULD THIS ORDER BE CANCELLED. I was told yes.
I found a new PCM over the weekend, so on Monday, August 17th, (the next business day), I emailed them stating that fact and told them to cancel my order and to please send me an email me informing me that my credit card had been credited the full amount. OUR PCM WAS NEVER SENT IN TO FLAGSHIP ONE. THEY DID NOT DO ANY WORK ON OUR PCM.
After several days, I did not hear back so I contacted them via their website chat and explained the situation AGAIN. They assured me a credit would be applied to my credit card ASAP. I asked if I would receive an email verifying that and was told yes.
I did not hear back, so I contacted them again via chat, they apologized and I was told the same thing, my credit card would be credited and I would be sent an email verification. Again…OUR PCM WAS NEVER SENT IN TO FLAGSHIP ONE. THEY DID NOT DO ANY WORK ON OUR PCM.
It is now in the hands of my credit card company to dispute and hopefully file a complaint. I doubt very much if any of the published high reviews are even legit.
Date of experience: September 30, 2020
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thanks for the 4-star rating! Should you require any support, don't hesitate to ask.