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    Flagship One Inc

Flagship One Inc

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Overview

Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.

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Positive reviews (last 12 months): 82.5%
Positive
2,007
Neutral
96
Negative
329
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16,656 reviews

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How would you rate Flagship One Inc?
Top Positive Review

“Incredible purchase!”

Jerry G.
12/26/24

I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!

Date of experience: 12/16/24
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Top Critical Review

“Good product customer service not so good”

Paul E.
12/26/24

Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.

Date of experience: 12/16/24
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Reviews (3,040)

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Reviews that mention popular keywords

customer service (366) account manager (58) vin number (44)
Thumbnail of user bunradb
GB
8 reviews
1 helpful vote
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June 16th, 2024

I applied to these guys just because I needed some electronic control modules for my Audi Q7. Issa real highlight that you can easily browse everything that you need by just inserting the model of your car, year of release and brand ofc...

I ordered here everything that I needed, electronic control model came on time without any significant delays. Pricing was blurry to me, and sometimes it seemed to be unjustified, but I didn't care much, cuz I love tuning my Q7 and adding new features.

Date of experience: June 6, 2024

Thumbnail of user jadenh38
Indiana
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Ordered my PCM after shorting the first one. The computer did take about two weeks to get to me, but when I got it everything did work. My only concern was the paint on the new PCM. It looked like it was spray painted on and some paint even made its way into the cavities. I went ahead and installed the PCM and it did work, I would just recommend a better masking job for quality and to make sure it does not damage the PCM. It also looked like the sand blasting medium was still stuck in the crevices of the PCM, but like I said before it did work!

Date of experience: June 17, 2024

Thumbnail of user betsyb255
Florida
1 review
1 helpful vote
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July 21st, 2024
Verified purchase

I had the pleasure of researching and learning more about the product I needed. No problems or complaints to give. I ordered the part and received an excellent almost new looking item.

Date of experience: July 11, 2024

Thumbnail of user jamesz960
Ohio
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I ordered a CPU since we couldn't get the random misfire to go away. Proble solved. Worked just like they said it would. Took about 2 weeks from when I ordered until I recieved it, but definitely would recommend to anyone.

Date of experience: June 15, 2024

Thumbnail of user darylm200
Canada
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Got the pcm, removed and replaced ( plug and play), engine light out, running well, just took a long time to receive, but was informed the first wasn't up to their standards which was good call, also had to travel across from New York - Vancouver Canada, had to pay $50 duty at door mainly taxes, handling

Date of experience: June 16, 2024

Thumbnail of user russellw574
Florida
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Received, could have been packaged a little better. Installed. Vehicle would fire up and run; then super rough ideal and shut down.
Throwing the crankshaft position sensor code, CPS was replaced back in January and I've replaced it again last week just to make sure, along with cam shaft sensor. Not sure where to turn now.

Date of experience: May 6, 2024

Thumbnail of user gregorios38
Pennsylvania
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Me fue de maravilla se los recomiendo 100% seguro y barato 👍

Date of experience: November 8, 2024

Thumbnail of user katrinaf134
Georgia
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

EASY TO ORDER -- THANK YOU FOR OFFERING THE PRODUCT I NEED WITH FREE SHIPPING AND The part did fit perfectly and our truck is running great again! It was difficult to find this part for our 97 toyota, thank you for offering it!

Date of experience: July 10, 2024

Thumbnail of user jessicah2697
New Mexico
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

The original PCM we ordered was no good. The response time was a little slow and the warranty took about 3 weeks. However, they made it right and warrantied the PCM. I'd like to see improvement on the communication side so I can keep my clients informed. I will use them again since they did stand by their parts.

Date of experience: May 17, 2024

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.

Thumbnail of user mikeb919
Oklahoma
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Took several weeks to receive the ECU but they kept me informed. They were waiting on the dongle to mate to my truck. Installation was easy and straight forward. Flagship saved me a lot of money vs OEM. I won't hesitate to use them again.

Tip for consumers:
Best option available

Products used:
2006 Toyota Tundra ECU.

Service
Shipping

Date of experience: April 27, 2024

Thumbnail of user jam39
Canada
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Simple to order now. Just learning to use HP Tuner and wanted a backup in case I bricked the ECM. Had a friend do brick his. Now I feel at rest to use my tuner because now I have a back up.

Date of experience: July 11, 2024

Thumbnail of user rainih2
Kentucky
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Needed a pcm for my 98 Grand Cherokee 4.0 4x4, sent these awesome guys my Vin and a few short weeks later I had a programmed ready to run computer to plug in! The quick test unplugging the old and installing the new went perfect, confirmed my repair, and now my new to me used Jeep runs like new. Now I am off to replace the other 4 grand worth of parts and fluids it needs to make it road worthy. Anything to keep out of a new car, and new car payment.

Date of experience: June 3, 2024

Thumbnail of user jodig370
Canada
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Customer service rep was 10/10
Quality and pricing 10/10
Fast shipping and communication 10/10
Will absolutely use this site again for future purchases.

Date of experience: July 16, 2024

Thumbnail of user ernestom178
Texas
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It was the right pcm but i took like 3 weeks to get it. But besides that it was alright the customer support is real good had the chance to talk to a manager Umarir was real kind and honest person next time I need a pcm I'm coming back to them

Date of experience: June 2, 2024

Thumbnail of user christophers3546
California
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Looking at the many negative reviews here made me worried but don't let them scare you, this business communicated what was going on every step they had it! Whenever I reached out to customer service for updates through email they responded within 24 hours. I really do appreciate that I worked with Flagship one and getting my ECU repaired and I got it back in my truck started up immediately. I understand people have had issues where they didn't get it right the first time but with a lifetime warranty the only thing you're losing out in is time if there is a problem and they will take care of anything that comes up. 10 out of 10 would highly recommend, don't let these other reviews scare you this is a great company!

Date of experience: April 29, 2024

Thumbnail of user samuelf463
Texas
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The ecu showed up looking pretty rough and with the security seals already broken but it works and they promised to still warranty it so it's not that big of a deal.

Date of experience: June 15, 2024

Thumbnail of user scottn1175
Arkansas
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

The web site says 4 to 7 day shipping Its more like 4 to 7 weeks. They do keep you updated by telling you it will soon be shipping. Ordering was easy and hassle free. The E C M fit and worked correctly, truck fired off with no apparent issues except my tuner wont connect anymore. Not sure what's up, have replaced E C M before with no issues. Other than the time being down getting the part ( Its like that everywhere else)it was a good experience.

Date of experience: April 29, 2024

Thumbnail of user michaely1196
Virginia
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Took a little lo ger than they said it would by a couple weeks. Would have been unhappy if it was my primary vehicle. But they kept in touch sending emails to let me know what was going on so no worries. The instructions were perfect, especially the key learning part. Truck runs great. No more random check engine lights.

Date of experience: April 28, 2024

Thumbnail of user lamontej5
Florida
2 reviews
0 helpful votes
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July 9th, 2024
Verified purchase

I received my order, but turned out the computer was not the issue, but the company followed up with me and happily allowed me to return the item, as it turned out I didn't need it.

Date of experience: June 29, 2024

Thumbnail of user leonardl257
Canada
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Vanessa C. Was excellent with her telephone manner and a delight to talk to! Computer came to Canada in the time frame promised and worked perfectly! Thanks to all and I will defiantly use them again when needed!
AJ's Transmissions
North Vancouver BC

Date of experience: April 29, 2024

Thumbnail of user caseys500
Maryland
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Flagship has done a great job keeping me updated about anything that was being done to the pcm I ordered. Unfortunately like many have found there's bugs that need to be worked out in any reprogrammed computer. I'm currently awaiting a reply for a minor issue with mine. Overall would recommend.

Date of experience: April 27, 2024

Thumbnail of user mikes5087
Canada
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

While there were problems with my order, I was kept informed and up to date on the status. This is essential for me to allow planning of my time and commitments. Most appreciated. The product worked well after I added some new ground cables to the motor, and one directly to the module. You might want to assess this tip as grounding at a seaside location is a potential problem. I am very happy with your service and would recommend your company.

Date of experience: April 28, 2024

Thumbnail of user rosalinem14
Nevada
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I have ordered a few Lexus ECMs, sometimes there is a delay with shipping but that is to be expected. They are always plug n play and we have not had to do any warranties.

Date of experience: June 17, 2024

Thumbnail of user miker2385
North Carolina
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Informative and helpful website. Was able to get the exact needed part for my specific vehicle. Item shipped fast and arrived well packaged. I installed the part, and it has been working flawlessly. I like the peace of mind having a lifetime warranty on the PCM, for a twenty-plus year old truck.

Date of experience: May 6, 2024

Thumbnail of user brianb4765
Missouri
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I am pleased with the information that was provided by Flagship when is comes to cost, shipping (tracking and eta). No hidden charges.
The only thing I would have liked better is if I was able to do a core exchange to lower the final cost. Instead, after the PCM was received they sent me an email stating I could get a (20%?) discount on a future purchase if I send in the old pcm.

Date of experience: May 4, 2024

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!

Company Representative

Thumbnail of user seank114
Sean K.
Typically does not respond to reviews

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