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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,654 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
My first time ordering from flagship was a great experience. I liked how they informed me on my order every step of the way. When everything arrived was impressed with the packaging and the product worked as it should. Would definitely order from them in the future. Thank you for making my car repair easy.
Date of experience: January 28, 2024
Date of experience: January 7, 2024
My dealership purchases from you folks when the O.E. PCM is not available. I can honestly state we have never had even one complication, defective part, wrong programming, etc. 100% "it worked" rate.
Date of experience: June 11, 2024
I was told when I ordered this computer for 2014 Ford edge that it would be plug and play when I got it.it wasn't plug and play payed Ford another almost $600 to program it as well I will never buy from them again.
Date of experience: April 27, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Customer service was extremely good and I was kept well informed. Upon inspection of the computer, They found no issue with the computer and refunded most of the money I paid in advance except that for their time testing and the shipment back and forth Highly recommended and very satisfied with the service I received.
Date of experience: April 27, 2024
We had a little bit of confusion when ordering a part, but after reaching out they were quick to respond. They also said they would look into ways to make it more convenient. Small plus, they had it wrapped in so many different bags to ensure the part did not get damaged. Will continue business with.
Date of experience: February 5, 2024
Good day Russell, We apologize for the confusion with ordering parts for your vehicle. We understand the frustration of not being able to match the part numbers on our website with those on your old parts. We'll look into this discrepancy to improve our system and ensure a smoother experience for our customers in the future. In the meantime, if you need assistance with finding the right parts, please don't hesitate to contact our customer service team. We're here to help.
Not really sure but if you can send info on the location of circuit opening relay rip dash apart and still have not found it. Beginning to think this model does not have one as for your ordering process its more than 5 stars and product works like new
Date of experience: December 16, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
They sell products that are used they sell as new. Nothing works. Purchased 2 ecms both were bad. They want you to keep sending them back at your expense. Never made things right they just do not respond. Bad business
Date of experience: February 21, 2024
Hello, thank you for taking the time to write a feedback. We are so sorry that we did not meet your expectations. Please send us an email so we can take a look into this and improve our services. Thank you.
Flagship One is very customer oriented and made our purchase very comfortable. We were kept up to date on the order status throughout. The ECU needed specific programming for our vehicle and it was done perfectly. It's running better than ever now!
Thanks Flagship One.
Date of experience: February 7, 2024
Good day Greg, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Took approximately 2 weeks to get the computer! Not what there advertised return time states!
They did finally overnight it at there expense. Little to no comfort.
Could have discounted it some but didn't.
Computer itself works fine and fixed the issue the truck had.
Date of experience: February 7, 2024
Flagship had an aftermarket version of part available which I could not locate anywhere else, however the advertised shipping timeframe was wildly exaggerated. It took over 3 weeks for the part to arrive and this caused the unit to be down for the entire time. It was a huge interruption to service for our company and extremely frustrating. I would only purchase from Flagship again for non-time-sensitive items.
Date of experience: February 12, 2024
Purchased an ecm for my 2003 buick installed it followed the key relearn procedure vehicle responded as instructed vehicle will not start. Called ask for tech assistance I was informed to fill out a form on line it would be one or two days to be contacted. Put back my old ecm vehicle started. I'm shocked that a customer service tech can't answer any questions will out a signed form. Good luck buying anything from flag ship they are more interested in a legal stance than helping the customer.
Date of experience: January 19, 2023
Hello Robert, we apologize for the delay and we always want to provide an excellent customer experience. We use our RMA form to gather information needed by our tech team to diagnose what was happening on your unit. We are always here to help and we want to resolve any issue on your purchase. Please reach out to us if you have any further concerns. Thank you!
I've purchased from Flagship one three times over the years, the products have always come as described, easy to Install and program, if needed. I will say the last ecu I ordered came with bent pins on the connection, the box it came in was in mint condition so I suspect it got past quality control. Their service was #1 in getting me a replacement. Just like the previous two ecu's it worked flawlessly. I talked to the customer a few months after the repair and they told me their Ford Ranger has never run so well!
Date of experience: October 26, 2023
Thank you for leaving a review, I hope the rest of your experience with us was pleasurable!
Date of experience: April 11, 2022
Ordered a ecm a little while ago plugged into the truck and worked right out of the box customer service was excellent, price for my particular ecm was high in my opinion shipping took a few weeks
Date of experience: June 2, 2024
Told ecms we're in stock, not true wound up waiting months for a customer just for them to say I don't have it send yours in and we'll fix it, second time I used them had the exact same thing happen after waiting a month again. Horrible communication
Date of experience: February 7, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
I've ordered 2 ECM's from flagship and both worked. They solved the issues I was having with the vehicles. Thank you very much!
By the way I need to send in the original ECM's for further credits toward my next purchase, Please advise.
Date of experience: February 14, 2024
Hi there Gregory! Your feedback is greatly appreciated, and we're thrilled to hear that you were happy with our service. Thank you for the 5-star rating!
Date of experience: January 21, 2023
I called before ordering and the support was excellent and added confidence in the online order I placed. Was notified of status throughout the order process. Tracking provided as soon as shipped. Follow up service call to confirm satisfaction. Took me a bit to make time to install it, but the installation went smoothly. It didn't ultimately fix my ABS issue as the Shop suggested, but for the money I don't mind having a backup. If Flagship sold ABS modules I'd be ordering one from them for sure!
Thanks
Date of experience: September 6, 2023
Our team members are consist of fully trained people so we can always provide prompt and accurate answers to your questions. Glad to know you were very satisfied. Let us know if you have any questions.
Had my wife's Crown Vic diagnosed by a Ford dealer. They said the PCM would have to be refurbished. That would cost $1400 and take four weeks.I ordered one from Flagship One, for just under $300 total, and got it in a week and a half. It was very easy to install and the car runs great! I highly recommend Flagship One.
Date of experience: February 7, 2024
Thank you so much Steve for the positive feedback and 5 star rating! Let us know if you have any questions.
Thank you for a quick and easy experience. I replaced the unit and had a locksmith program the new one to the parameters you sent me and the pickup started right up. Every once in awhile the truck suddenly dies like the cpu isn't working suddenly. I let it set for a few minutes and it will start back up and run fine again. I don't understand it, but at least it's not happening nearly as much as before. 99' Ford F-150 Romeo engine 4.6 V-8
Date of experience: October 4, 2023
I work for a dealer and have ordered several ECU's from flagship with no issues. I will continue to use them! Products are perfect and shipped well. Customer service is fast with responses and helpful.
Date of experience: February 12, 2024
Hello Frankie, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.
Flagship One team made it very easy. Great quality work. New ECM plugged in with no issues vehicle runs great.I will definitely use them again and definitely recommend them. Thank you guys at Flagship One!
Products used:
ECM
Date of experience: February 10, 2024
Hello Mike, we're thrilled to hear that you had a great experience with us! Thank you for your kind words and for recommending us.
The customer service was very good. The girl who help me out was excellent. I didn't give 5 stars just because the delivery didn't arrived in the time frame supposed, but more than that, I would absolutely buy again from them if necessary
Date of experience: February 7, 2024
Ordering was easy and quick. Delivery was as scheduled. I am getting obd code p0315 now and p0353 that I didn't have before. Still looking into it. I believe clogged catalytic converter is heart of problems.
Date of experience: April 27, 2024
Shipping was fast, my new ECU showed up early and was properly programmed for my car and exactly as they told me, I needed a mobile lock smith to come program the keys again and now I'm back on the road! Super happy, thanks all.
Date of experience: February 21, 2024
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Scott.
I didn't even know this site existed until my cousin, who works on vehicles, told me about it after I told him about the check engine light error codes. If this new module works like I hope it does, it just saved me a lot of money. Follow-up... It didn't fix my issues, which tells me it may not have been a component I replaced. If you care to save some money, make sure it is something you need replaced.
Date of experience: February 2, 2024
We are incredibly grateful you took the time to leave us a 5-Star review Jesus. We appreciate your business. Have a good one!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Glad to know about your positive experience with us Jeremy. Thank yo so much for trusting Flagship One Inc!