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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,654 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I believe this company are scammers. Will not respond to emails and always give you some bs when you ask them about your parts. Refused to let us speak to a manager, get the same bs saying he is busy right now no matter when you call. They gave us a faulty computer and are giving us the run around about replacing it,. After we have spent money we shouldn't have to taking the car to a certified mechanic who told us the computer was not programmed right. This company is horrible to deal with.
Tip for consumers:
Avoid this company at all costs. Will cost you more money and time in the long run
Products used:
Car computer
Date of experience: February 8, 2023
There customer service is awesome and they are very good about updating you on your order but when I purchased my pcm they were under staffed and it took a good 3 to 4 weeks to even ship my and receive my pcm. Not there fault completely but it was a bit of a long time to wait for a pcm. Having said all that I would buy from them again.
Date of experience: February 7, 2024
Reach out on January 4 to have my ECM replace with a recondition and repaired ECM. Sent payment with vin number and part number. January 7 received email that they pull a unit for your order and it is now awaiting testing and programming. January 10 received email they cannot find a replacement and to speed things up to send them my original for repair. That first week dealing with Flagship I felt that this will not end well. Sent ECM twice for repair now they say it cannot be repaired.
Date of experience: March 25, 2024
We understand the frustration this situation may cause, and we sincerely apologize for any inconvenience you've experienced but, unfortunately, the unit in question is deemed beyond repair due to unforeseen circumstances. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we will do our utmost to address your needs.
We originally started using flagship one because it was very beneficial to have the computers coming in within 2-4 days pre programmed and ready to go, though we plan to continue to use flagship the time frame has slowed down, we have been seeing computers coming in with 10 days or so wait time which is a down side much harder to sell work when I have to quote 2 weeks wait time for parts.
Date of experience: February 6, 2024
Had to order two modules. Your site can't process two VINs on same order. This caused delays on the order. We were unable to properly install 2nd module because you sent us improper instructions for our push-start vehicle.
We had to resend module with old module for cloning. This took more time and money.
Date of experience: April 27, 2024
Installed new ECM. Didn't start. Looked up why and found key needed to be programmed. Called a locksmith and they programmed my key. But ECM was not programmed to other modules in my truck. Won't shift out of second gear. Service light on. Engine light on. All codes point to module communication issues.
Date of experience: February 21, 2024
Thank you for your feedback. We apologize for the inconvenience you've experienced. It seems there was a miscommunication regarding the ECM installation process. We value your input and are committed to resolving this issue for you. Please contact us at admin@fs1inc.com so we can discuss this. We appreciate your feedback as it helps us improve. Thank you.
My mechanic and I both searched for the part and the only place that had it was Flagship 1. With the lifetime warranty it was a no brainer and their customer service was excellent. I will be a lifetime customer.
Date of experience: April 27, 2024
I did as the instructions told me and as YouTube videos instructed and got no security light for ten min only a blinking check engine light and no key relearn or nothing other than blinking ck engine light took it out replaced with old one started right up
Date of experience: February 11, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I had tried another vendor twice, and it just didn't work. Flagship one is extremely quick and even responded to a message at night. The PCM was in stock and was shipped quickly. And it actually worked and solved my Jeep dying issue. Excellent work!
Date of experience: February 7, 2024
We're honored by your trust in our company John – thank you for the 5 stars!
We have ordered several units of the years through Flagship One. They have always come through delivering great products in a timely manner. Look forward to doing business with them again in the future.
Date of experience: February 5, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Mark! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Flagship One was very concerned about the accuracy of the Vehicle Information provided, so that it can provide with the correct PCM for my vehicle. The follow through from order-to-delivery was very much customer oriented.
Date of experience: April 28, 2024
Ordered a BCM from this company. The computer they shipped had 90,000 more miles programmed to it than what my car actually had. They took a 49,000 mile vehicle, and gave it 140,000. Customer service was useless and continued to lie through their teeth. This has happened to me / my family more than once. I believe in second chances, but I guess I was wrong and naive to have done that.
Now, I am left with a car that has 90,000 miles more on it and they do not care.
Tip for consumers:
Don’t
Products used:
Body control module
Date of experience: January 30, 2023
Google's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I got what I needed the first time. Product works great. I really wish they offered a core charge upfront. They only want to give you store credit for your next purchase. I hope I never have to buy another ecu
Date of experience: February 10, 2024
Hello Waylon, we're pleased to hear that you're satisfied with our product! Thank you for your suggestion, and we hope you won't need another ECU, but if you do, we'll be here to assist you.
I have purchased several ecu's from flagship one and I couldn't be more satisfied. Very good customer service communication I was kept up to date every step of my order. I've had no issues with the products either, they are truly plug and play and if you have to do any extra clear instructions are provided to make the install go easy.
Date of experience: February 7, 2024
Hi Matthew, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Its easy anyone can do it. Well you buy it then they send you information stating you need someone to program the unit for you. When you ask for a refund they charge yo $85.00 for a re stocking fee. Saying it was programmed to my VIN. Curious when I scanned the module the VIN was NOT programmed to my VIN. So I paid them $85.00 for nothing. I got a run around and still no running vehicle...stay away from this business. They are unethical at best and completely criminal.
Tip for consumers:
very shady dealings and hidden information after you purchase
Products used:
same product differnt company
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2023
We uphold high standards and learning about the challenges you faced is disheartening Brian. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at admin@fs1inc.com.
I was having unknown intermittent problems with my 2008 Elantra. After finally figuring out the ECU is the last possible culprit I searched online everyone. Made several calls to other local and out of state shops only to get no answer. Found out about Flagship and immediately called and was greeted the first time. Got upfront pricing and instructions on next steps. Made my payment and a week later got the new ECU. Plug and play and the vehicle is fixed! Pretty fast turn around time, good pricing, and overall great value for my needs. Will definitely consider them again in the future!
Date of experience: February 7, 2024
Hi Kristoffer, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
He was very helpful with my return issues. $85 reprogramming fee, pay shipping back what a hustle. At least I get to keep half my $$
Tip for consumers:
Be really sure you need a computer. You will lose most of your money if you don't need the unit. Or in my case I choose to get a computer from the dealer, no prior programming.
Products used:
None
Date of experience: June 25, 2024
Didn't get my 5percent discount no code copied at checkout. Can I please get help on this issue.
Gerard Rubit
Date of experience: July 12, 2023
Ordering was a breeze, explanations were handled well be Sheila. Delivery was timely and as expected.
I was about a month after delivery having it installed and fixed all my issues but one. I still have no injector pulse. Obd 2 gives cam sensor code. I cannot read the 37 pin connector so it is sitting line at a repair facility for further diagnosis. I tried 2 different cam sensors and results are the same. Either cam sensor wiring or no signal from pcm I think
Date of experience: February 8, 2024
Havent checked yet if the ecm works due to some ecm pin problems, but so far pleased with your customer service and product
Date of experience: June 20, 2024
I'll start by saying the parts they sell are always high quality and easy plug and play installation. Processing/shipping times can be a problem sometimes. You might get your order in a week, it might be a month. But they always email updates to keep you posted, and again it is a quality product. I've installed several and never had a comeback or had to make a warranty claim.
Date of experience: February 6, 2024
I ordered from flagship1 based on all the reviews. I ordered my ecm on 4/11/23 today is 4/21/23 and still nothing. Not a change in status at all so I call them just to get the ol I'm sorry we hit a snag but we're working on it after 7 business days of waiting. On the product I'll just have to let you know when I get it!
Tip for consumers:
Would have liked to get an update at least or email with out having to call and find out that my order hasn't been shipped..
Products used:
ECM
Date of experience: April 21, 2023
Hello, thank you for the feedback and as always we do everything to provide the best customer experience possible. I noticed that you already received your order. We would like to get an updated feedback from you Jose. Please let us know if you need any help in the future. Thank you again!
The ecm I ordered works properly. I am not happy about the lack of instructions. Or the lack of a promised email with instructions. Ford's have to have PATS keys! None were available from Flagship 1. This could cost customers additional hundreds of dollars! No mention of it on website.
Date of experience: February 7, 2024
Great experience with flagship 1 customer service was knowledgeable patient and answered all questions and they constantly contacted me through email to let me know where my part was recommend them to everybody
Date of experience: February 13, 2024
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!
Right from the beginning the communication was excellent with regular updates, follow up's and shipping was prompt. The module was as described, worked perfect and the price was unbeatable. Can't say enough about this company. I would recommend them to anyone looking for a automotive control module.
Date of experience: February 7, 2024
Hi there Marc! Your satisfaction is our ultimate goal, and we're grateful for your 5-star review. If there's anything else we can assist you with, please don't hesitate to contact us.
Received defective product, they argued that it was fine, took forever to ship back, still had problems, never replied to emails, when i talked to someone on phone, i was always given runaround. Always told different story.
Date of experience: February 7, 2024
Hi Mark, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.