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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,653 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The part came and was coded to the incorrect vehicle after I specifically gave the the correct VIN. We had to pay for additional coding that should have already been done. Also the wait time was ridiculous. I will never purchase from this company again. The price does not match the item the hardship you have to go through to get the part programmed.
Date of experience: February 7, 2024
It was very easy experience good product shipping and received my product on Time. Will recommend this site to others.
Date of experience: June 20, 2024
I received the ECM, installed, and all went well! Customer picked up and all seems to be going great. Thank you for your service.
Date of experience: June 25, 2024
Everything went very smoothly with the entire purchasing process. Part worked great and received in expected time frame. Shamia M. Was excellent to work with. She was accurate, concise and quick while assisting with the order by phone call. I will definitely be using Flagship One again in the future.
Date of experience: February 10, 2024
Hello Benjamin, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One and for your kind words about Shamia M.
Got the pcm ordered however the sales person who sat up my purchase conveniently failed to mention I might want to consider purchasing keys that come with it already programmed specifically for my 2005 Ford Taurus. The vehicle will not start without new keys, previous set of keys will not work. So I called the flagship one inc phone number someone with customer service, I was sent a PDF with instructions on how to go about getting the keys I already have to work with it, something about a locksmith. Tried can't find any with the correct equipment. Another mention of contracting Ford to program them for me, I attempted doing this also. I was turned away due to my car being older than a 2006 anything made before that is too old and they are unable to help me with my issue. Also attempted the lower segment of the email suggesting directions to manual program the keys, is last attempt also failed. Once again I called and was not able to really come up with any thing I could agree with the operater about. Still very angry!
Date of experience: May 20, 2024
Needed a 2000 Grand Cherokee 4.0l PCM. Found this website online and was impressed by the reviews and amount of parts they showed. Found my specific part number on the site, ordered it, and was updated every step of the process. Plug and play as promised, no issues after installing. Would recommend to anyone looking for plug and play control modules of almost any kind.
Date of experience: February 10, 2024
Hello James, we're glad you found our customer service helpful! Thank you for choosing Flagship One.
I have ordered from flagship twice and both times have had a good experience the most recent time i made a mistake with my vin number and they noticed it and were very helpful in getting me the correct ecm
Date of experience: February 10, 2024
Hi Scott, we're pleased to hear that you've had consistently good experiences with us! Thank you for your loyalty and for sharing your positive feedback.
Last computer we ordered did not work, had issues, sent back and after about 2-3 weeks it was sent back and still had issues. Gave up and purchased from another vendor. All is good now, expensive lesson on my part.
Date of experience: February 8, 2024
You kept me informed and sent the order in good condition. Sorry I can't tell people how well the part worked out for me. Because turned out I didn't need it so I put it up. But thanks. My overall experience was good
Date of experience: February 11, 2024
We're grateful for your time in sharing your positive experience with our company Brenda!
Thr shipping process took longer than they quoted, but it worked perfectly and I didn't have to pay a programmer. The price for the part here was cheaper than what I was bring quoted just for the programming at my local mechanic shop.
Date of experience: February 10, 2024
You keep contacting me every month to rate 5 stars on google, and asking how the product is. You are emailing me about if i received my product. If I had any issues i'd let you know. Stop it and kindly $#*! off.
Date of experience: February 10, 2024
Hello, we are so sorry about that. We collect feedback from our customers like you as it helps us to know what we did best and what we can improve. We will inform our team about your request so you won't get any requests anymore. Thank you for your understanding.
I paid for my order then I waited 2 weeks for shipping but I never received it I called them many time they just put me on hold for hours.plus every since I gave them my email I've been getting spam and fraud
Tip for consumers:
Buyers beware poor customer service
Products used:
None
Date of experience: March 18, 2023
Thank you for sharing your feedback with us. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.
Order a preprogrammed Dodge Grand caravan PCm module to replace one that has failed. I supplied the VIN and received a working replacement. I believe it took a week or two but I had that time frame built into my schedule so it was all good.
Date of experience: February 10, 2024
Hello, we're glad to hear that your replacement PCM worked well for your Dodge Grand Caravan. Thank you for choosing Flagship One.
From the time I order a processor controller module, they keep me informed of the process for fulfilling my order. I have a small automotive repair shop and Flagship One has helped me keep happy customers. Thanks
Date of experience: March 9, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Kenneth! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
The ECM I ordered was faulty. I couldn't get the car to do anything except start run a few seconds and die. The OBD reading said no communication between the ECM & the TCM thus causing it not to run but a few seconds. I performed all steps to correct it. But with no luck. The part is simply faulty. I would simply like to exchange it for another one. I also have a new ECM I got with the car when I bought it. Except it isn't programmed. Can you program it for me. Then I'd have a extra.
Date of experience: April 28, 2024
The shipping was not as long as I thought so far the product has been placed in my truck and is working well thanks I will use you again if I have too.
Date of experience: June 2, 2024
It's been 3 years since I bought their pcm, it failed within 1 year; lifetime warranty is fake; after an excessive long diagnosis, flagship0 finally received their broken module, never to return to me a working product; saying over a year now, that mine was destroyed and there is a national backorder. I will loose my vehicle trusting them.
Tip for consumers:
You are required to sign an arbitration agreement in order to use their so called lifetime warranty. They do not return phone calls, will not give account manager extension numbers so you have to deal with a new person Everytime you call, who tells u to wait for another call from AM who never calls. It's horrible!
Products used:
I have paid in full AND NEVER RECEIVED MY PCM due to a 2yr long, claimed national back order. My registration overdue, I will loose my vehicle if I continue with flagship1inc
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2023
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced Jenai. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Service was a little hard to understand on the phone but was willing to explain and make sure we understood. Once we mailed our module in the service was quick and always knew where our module was. Once diagnosed and confirmed unable to repair, they gave us a full refund and quickly mailed it back to us. I am very please with service at flagship. We will be using and recommending in the future for our own customers.
Date of experience: February 26, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Xtreme! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
The mechanics had no idea what was causing my cars shifting issue. It's a 2006 is250 and it would slip and jerk into the low gears all the time. I narrowed it down after looking around online to it being the ECM. And then I found this website, the process was super easy. They even provided an OBD plug and paper instructions on how to resync the ecm. Lexus dealer wanted 1.6k for this ecm and probably more for labor. And mechanic shops wanted $500 to look at it. So this was a fantastic alternative. Cars shifting is resolved!
Date of experience: April 27, 2024
Everything went well enough. The only complaint I guess I had is that I was not made aware I had to sign for the package resulting in a missed delivery and having to wait another few days to finish my repairs. Oh and they misspelled my name.
Date of experience: February 21, 2024
Had to call to get the correct part, wasn't listed on web site, 98 Isuzu NPR 5.7 gas. The person I spoke with was very knowledgeable, found the correct part very quickly, verified it was correct & took my order. Had the part in a couple of days and worked perfectly. Highly recommend Flagship One if you need an ECM.
Date of experience: February 10, 2024
Hello James, we're glad you found our customer service helpful! Thank you for choosing Flagship One.
I am a mechanic myself, and they obviously just programmed a computer that has the same plug but not the same internal design my 97 jeep wrangler doesn't come with a key safety or a key lock out program in the computer which I will send does therefore, my computer will start then read that the program doesn't read the chip and then shuts off immediately now I cannot get any response to the situation
Date of experience: March 14, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Very extreme customer service experience and friendly they took care of all my needs and I will Definitely recommend them to anyone that need any parts they may sure all is working properly before it is shipped. Thank you so very much I wish I could give you a 10 because I would
Date of experience: February 7, 2024
Your trust in our company is what keeps us motivated Kittie – thank you for the 5-star rating!
After changing out the VVT Sensor on Bank 2 (Left Side) and still getting the P1350 code, I ordered a new ECM from FLAGSHIP. I was hoping that would resolve the issue but it didn't. I've checked the return wire to the ECM (Pin 26) and it was at.3 ohms so that's good. The power going into the sensor from the ECM is at 5 volts like it should be... I have no clue what to do to fix this car from hell...LOL Any help would be greatly appreciated. Thanks, you people have been wonderful to me.
Date of experience: May 4, 2024
Received the correct Body Control Module for a 2000 Chevrolet Impala. Once installed, per the included instructions, the car would not even crank. With the old part installed, it would at least crank but wouldn't start. Re-installed the new part and had to have the VIN re-programmed into the new part. An incorrect VIN had been installed. I double-checked the VIN prior to placing the order. Once the correct VIN was programmed, the vehicle started.
Date of experience: April 28, 2024
Body Control Modules - what a mysterious part. Glad to find someone that will provide a pre-programmed part. Hoping all goes well and that it works..
Date of experience: March 19, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Hika, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out on this. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much