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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Can't beat it for the price tracking information was great. The emails also was great far as updates on the product.and also they take the cores back..
Date of experience: April 29, 2024
Excellent service absolutely the best! From placing the order to delivery time frame no issues whatsoever will definitely be using Flagship one again.
Date of experience: February 11, 2024
Still working like a charm solved everything.not sure they did not want core then two months later emailed discount on future purchase if I return core
Date of experience: February 10, 2024
Easy to follow ordering directions.like the fact of getting exact vin number from vehical.
Date of experience: October 16, 2023
After purchasing from flagship one and installing the new New part my 2012 Dodge avenger is back to normal and working better then ever! With no issues whatsoever.
I highly recommend this company.
Date of experience: February 10, 2024
Hello John, we're thrilled to hear that your Dodge Avenger is back to normal with our part! Thank you for your recommendation and for choosing Flagship One.
I was kept abreast of the steps necessary to ensure that my product was completed to the specifications of my vehicle. Updated emails informed me of the process and of the delivery.
Date of experience: April 27, 2024
My AC was not working. The clutch on the compressor was not engaging. After working through the shop manual, it said replace the PCM. I tried it and it now works fine.
Thanks
Date of experience: April 27, 2024
Best investment I made for this car.All kinda codes check vacuum nothing was working, until I research my options.Thank you Flagship 1, ECM plug and play works great!
Tip for consumers:
Great valvue great price.
Products used:
ECM plug & play
Date of experience: February 7, 2024
Hi Francis, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Website was easy to navigate.I just Input vehicle info Order was pulled, programmed and Shipped out quick!
Plug and play. So far absolutely no problems on my jeep. It now runs like a diamond.
Date of experience: February 7, 2024
Thanks for your trust, time, and for appreciating our online ordering system Ramon!
Third time working with you and had 1 that needed to be warrantied and never had an issue. Would recommend to anyone, very good to work with
Date of experience: June 18, 2024
My vehicle still doesn't run and everything is brand new besides the harness I have no spark idk if you a r I problem but I've tested the whole harness I'm at a loss with this thing before on the old ecu I had code 12 new ecu I have code 14 idk
Date of experience: April 27, 2024
Being that I live in Canada It did take three weeks to get here which is a bit much
So far the product is working good
Date of experience: June 16, 2024
Great to deal with a business that is willing to talk on the phone. Part was received as promised in terms of quality and date. Keep doing what you're doing.
Date of experience: February 7, 2024
Thank you for the 5 stars Attila! We're delighted to hear that you were satisfied with our service. If there's anything else we can assist you with, please let us know.
I had communication codes did some research and some hands on diag on the PCM and found out it was bad I found flagship with a n online search gave them the Vin number of my vehicle. They programmed a PCM got it in the mail, a couple weeks later, plugged it in, besides having to relearn my throttle position sensor everything worked as should very pleased and happy with the outcome.
Date of experience: February 8, 2024
Hello Edward, we're delighted to hear that everything worked out well for you! Thank you for choosing us for your PCM needs.
I ordered a PCM for my 2005 Thunderbird, company kept me informed as to the progress. The new computer works great, car is finally on the road again after being down for 7 months.
Date of experience: February 12, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Donald!
The whole transaction from ordering to delivery of the ECM was very informative.
Flagship One stayed in constant communication with us.
Install went flawlessly with provided instructions.
Thank you
Date of experience: February 6, 2024
Thank you for your trust and for recognizing the convenience of our online ordering system!
It took 3 PCMs before they were able to get one to pass the test, but once I recieved it, it worked perfect. Customer service was great
Date of experience: June 18, 2024
Great computer. I could never get one from another company that worked the first time. Little nervous ordering this one but to my surprise it was awesome. Thank you customer for life
Date of experience: January 29, 2024
We love to keep our website simple for easy ordering and we are happy you loved it! Thank you Jose for trusting Flagship One Inc.
Overall excellent, computer came plug and play, customer service was good explained my options and processed the order quickly. I like the way they keep you up to date during the process with emails.
Date of experience: February 10, 2024
Hello Mike, we're pleased to hear that you had an excellent experience with us, and that our emails kept you updated. Thank you for choosing Flagship One.
I received it in a week and car is running now only thing that i was able to git working is the remote un lock function. Had a key guy try but failed but still cost me 192 dollars.
Date of experience: February 10, 2024
Hello William, we're glad to hear that you received your order promptly and that your car is running well. Thank you for choosing Flagship One.
-Hard to understand customer service reps
-refused to give the wholesale pricing I was promised after ordering 3 ECM's, constant inability to pull up my wholesale account or account history
-CONSTANT lack of communication, last ECM took over 2.5 WEEKS to get, over promised and under delivered
-Shipping label created 2 weeks before being shipped, no tracking number, called multiple times and got multiple different ETA's, lots of "Um and I don't know" responses
Date of experience: February 8, 2024
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
The ECU they sent me would even allow my car to run for more than 2 seconds. I sent it back but I was still out $85 because they won't refund the programming fee even though they send a defective unit. Stay away.
Date of experience: December 16, 2021
We want to extend our sincerest apologies concerning all the issues that you have faced. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We have an RMA process that assists customers for testing and helping resolve claimed faulty units. However, you have opted for a refund as you will just purchase from a dealership. As stated on the receipt and warranty that you received, that any returns for buyers remorse will be subjected to a $85 programming fee. Your refund was processed successfully. Rest assured that we take all feedback to heart and our goal is to use it to improve our services to your benefit.
Bought a ECM for 2002 Infiniti QX4 for $364 and it didn't work (start) took it out put the old one back car start but the problem still there,called Flagship One and i was told to fill out a form (RMA) which i have to take back to the shop for them to fill out,send the form back to them and was told they will send a shipping label to send the unit back with my old unit for cloning.After they received both units,i called back to check and was told they still working on it and i will be updated once done, but was surprised when told that there unit was damage as a result my warranty is void just like that and both units was shipped back to me. Flagship One is highway robbery and ripping people off.
Date of experience: May 6, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
The customer service at this company is fantastic. They helped make sure I had exactly the right model for my VIN number before I ordered, and the shipping was very fast. Thanks!
Date of experience: February 21, 2024
Hello Victoria, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Would not work at first the truck box computer was fried to so after I changed that it programed really quick if I ever need another, I will buy from here I got one from flash master it doesn't seem to work right sometimes it don't start first try when car is warmed up and everything is good on the car, I checked everything thanks a lot
Date of experience: April 2, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Doug, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!