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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Item came perfect and as described easy set up and saved 1k! Thank u flagship for your honesty and product def recomend 10-10!
Date of experience: June 15, 2024
I have to admit, after the car not running since we bought it, I doubted it would even work, since the vehicle already had the PCM replaced.
But after installing the new PCM and hearing how the vehicle sounded the moment it started, I was completely blown away!
Thank you so much Flagship, i told all the part stores near me about referring you to customers needing a PCM
Date of experience: February 7, 2024
Needed an obsolete ecu for an older dodge, it took a while but the found a core as mine was bad, programmed it and all is great. Where others failed flagship did not
Date of experience: February 7, 2024
Your trust and satisfaction are our greatest rewards Luke– thank you for the 5-star review!
This company has got it together!the best service ever!I would recommend you purchase your next pcm from this company,very professional and very prompt on service!thank you again
Date of experience: February 7, 2024
Your feedback and trust are invaluable to us – thank you for the 5-star rating Kevin!
Quick delivery, Plug and Play installation. And seems like the Jeep runs better now than it did with the old computer. I would highly recommend Flagship one.
Date of experience: February 7, 2024
We're honored by your trust in our company – thank you for the 5 stars Marc!
I am happy about the price and the fact that it worked! I just wish it hadn't taken so long. Good communication from them.
Date of experience: June 15, 2024
The only glitch was the payment box would not allow me to type anything in, eventually it decided to work.
(My car) I did not know why my 2012 Prius was not getting any spark to the coils and plugs. I had changed numerous sensors and many other parts with no help for my no start problem. As a last resort I changed the ECM computer with the Flagship One ECM but still no spark. I had already changed the crankshaft position sensor previously with a non OEM aftermarket sensor and still no spark, I finally changed the crankshaft position sensor with an OEM Toyota sensor as a last resort and the car started up and ran fine, however the Flagship One ECM that was sent me had 4 permanent codes from the previous car it was on that I could not get rid of and I had a smog check coming up to deal with, so I installed the original ECM back into the car and was able to pass the smog check. The car ran fine with the Flagship One ECM and if it were not for the smog check I would have left it in the car. I am keeping it for a spare in case I need it sometime, and I am sure that in time with driving miles on this ECM that it would clear the permanent codes. Thank you Flagship One for this ECM, I really have no major complaints with it but the 4 stars are for the permanent codes that came with it.
Date of experience: June 15, 2024
The only glitch was the payment box would not allow me to type anything in, eventually it decided to work.
Date of experience: April 27, 2024
No issues with the ECM, shipping, or communication. Whenever an update was requested, I got one. ECM worked as it should for the 2004 f350 it was installed in.
Date of experience: April 27, 2024
I order a new PCM to Canada when I got it installed the vehicle didn't run good it has #5 #6 misfires that I never had before with my old PCM. With no confidence in there rebuilding skills I wanted to return the PCM. You have limited time to send it back and your programming fee and shipping is not refundable I lost over $300 because of this company don't make the same mistake I did!
Tip for consumers:
Don't buy anything from them!!!!
Products used:
I order a PCM computer that was no good !!! do not buy anything from them
Date of experience: January 24, 2024
We are sorry to hear about the issues with the PCM you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Good selection, sometimes it takes a little longer to get the computer, but thats fine. Also, sometimes we have problems with programming and it says it's "plug and play". Overall, we're satisfied
Date of experience: February 12, 2024
Great product and fast delivery. Unfortunately when the Mechanic went to install the computer it was registered to a different VIN and Year. I did not have the time to send it back so i had to pay an additional $200 to have the computer flashed and programed to the VIN Make and year.
Date of experience: February 7, 2024
Date of experience: January 11, 2024
I call Flagship to if they had a PCM for my Chrysler T&C and they did, the sale representative was very helpful and with placing the order, she explain the process to me, I received regular update for the order and when it was ship, I got it two days early, put it in and everything worked great car runs like new. I want to thank them for a good job.
Date of experience: February 16, 2024
Hello Horace, thank you so much for trusting Flagship One Inc. Let us know if you have any questions.
It did take a little longer than I realized... But the pre-programmed plug and Play and key procedure were simple and easy. No more computer problems.
Date of experience: February 10, 2024
Hello William, we're glad to hear that your installation went smoothly and that your computer problems are solved. Thank you for choosing Flagship One.
Took 3 weeks for them to finally send the pcm i ordered, then another 3 weeks for customs to clear it and tell me i owed them duty and taxes. After all the waiting i did and negative reviews i read i was extremely anxious expecting the pcm would be garbage and i wasted $350. I was happily mistaken. My truck fired right up, no more check engine no more misfires truck runs perfect so far. Im happy with this purchase, cant say everybody will have this experience but it worked for me.
Date of experience: May 17, 2021
Hi Daniel, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
Purchased a computer for my 05 pt cruiser and gave the serial number and it arrived quickly and has been running great since installation definitely recommend
Date of experience: February 10, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Brian!
Over 308 reviews of people being ripped off by flagship one. Customer service well lack there of.
Owner returning phone call? Over two months nothing going on there. The absolute worst in the business.
Tip for consumers:
Dont waste your hard earned money and time. Go elsewhere.
Products used:
Sent a defective PCM .
Date of experience: September 9, 2019
Bought ECM for a 2006 Cadillac CTS on 08/11/21. Signed Lifetime warranty doc on 08/12. On 01/01/23 the ECM began having issues. Filled out a RMA form on 01/01/23. After several wasteful and time consuming phone calls, Flagship 1 made me jump through several hoops sending them multiple emails providing them with the error codes and any other additional info they requested. I was dealing with some guy named Muhammad K. I sent him a final email on 01/15/23 with some additional error codes and requested a call back (providing my #) and that I needed to get this resolved ASAP. As you can guess, I never received a call back. What a colossal waste of time. Customer service could not have been handled any more poorly, and a lifetime warranty is meaningless if the company is unwilling to back their product. This is a 100% honest and detailed review. Look elsewhere for a company that provides good customer service, respects your time, and and actually backs the products they sell, because this isn't one of them.
Date of experience: December 11, 2023
Web site is easy to navigate and their communication was very good. It did take longer to get than I had hoped, but the ECM plugged in and worked correctly no issues.
Thanks
Date of experience: September 13, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Don't do business with this company. The negative reviews are correct. I ordered an ECM for my Jeep, which after 20 days had not shipped. Once you place an order only the "Account Manager" will dealing with you. Mine (Maria) won't reply to calls or emails. They also have this really cute phone system where a Customer Service person says they are connecting now, followed my 5 minutes of music and then a disconnect.
Date of experience: August 13, 2020
Just hung up with Flagship One. First off, I ordered my part on 8/7 and was told it would arrive in 1-6 biz days. Just received it yesterday(8/20)! I inadvertently ordered the wrong part and thought that like most businesses, they would just exchange it for the correct one because I actually saw the piece I needed on their site. RIGHT! The account manager was SO rude and nonchalant as she proceeded to tell me not only do we not have the part you need, but once we deduct our 20% restocking fee & our $85 programming fee, the grand total of your refund will be... a whopping $4.99! As I try my best to calm down, I will just say, PLEASE do not deal with this company. I understand policy but I also understand that good business practice sometimes involves making an accommodation for your customer in order to get repeat business and the business of future customers who might be reading this review! Once again, Stay Away!
Date of experience: August 21, 2020
Worst service i have ever gotten with a "legit" company.
Promised part in on e week still waiting and no one know whats happening with my order. Will not call me back. Always away from desk, on phone or don, t know where they are.
Date of experience: August 1, 2019
I bought an ECU but unfortunately it had some issues. When i contacted them to return it, they didn't give me a hard time like people here are saying, it went smooth and seamless. Their customer service is on point.
Date of experience: September 22, 2020
I'm having problems with my 1995 Corvette, I decided to change the ECM, I gave them all the information, they shipped it out very quickly, it works just fine. Even gave me how to do the key learn.
Date of experience: April 29, 2024
I bought 2 ecm's at the same time, 1 worked out great, the other we had problems with, which it did fix the problem that we bought it for, al through a whole new code on vehicle popped up, i was in contact with support team, there response was really slow the first time, when they did get back to me they wanted explanation all over again so i did that, then tried to e mail them once more with no response.so I'm not impressed with their customer support, as for calling them, I'm busy man and don't have a half hour or longer to wait on hold. So i just give up and washed my hands of this company and called it a loss. They never would get back to me.
Date of experience: May 21, 2022
We apologize our return process was taking longer than usual for you. However, our team does a have a process they need to follow to make sure we have all information needed before starting the replacement/refund process. We hope the first unit is still working great for you and with that we are able to earn your business again.
1) PCM received, but did not work. Warranty options are so ridiculous, i had a local shop re-configure the PCM instead of dealing with refund process.
2) Flagship One and their ebay store offer two different international shipping options, at very different levels (base of $100, with an upgrade of $60 for a total of $160, vs $26 through ebay)
3) Rarely are the phones answered promptly; and if they are, they take a long time to get the answer you need. I told one lady that this is an international call and I can call back, she said to hold and kept me on hold for 10 whole minutes. The disrespect is unbelievable.
4) Account managers don't do anything. Mine was as useful as a screen door on a submarine.
Flagship One may offer the product you need, but certainly not the service level you deserve.
Also, Flagship One and Mintt.com look suspiciously similar. Think about it before you jump from one to the other.
Tip for consumers:
1) If you must use Flagship One, use their eBay site at least you will have someone overseeing their customer service
2) Freeshipping is available in the US, but its unreasonably expensive for international shipping; and the gap is huge between what they charge and what ebay charges.
3) Pray that you get a friendly and responsive account manager.
4) Refund policy is rubbish, don't think about it.
Products used:
Jeep Grand Cherokee 2014 PCM pre-programmed
Date of experience: May 24, 2021
Good Day Mounir. I hope you are safe and doing well.
I am currently reviewing our customers' reviews & our goal here at flagship one is to ensure everyone is receiving premium service as well as excellent guest satisfaction. I noticed you had concerns regarding a couple things for your last order. Please allow me to apologize on behalf of Flagship One for any inconvenience this may have caused. I want to ensure that every customer is pleased with the service they receive from our organization. Is there anything we can do on our end to enhance your experience and reverse your feedback? Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future.
Thank you!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi there Ray! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!