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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
Proactively asks for customer feedback
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I ordered a part that I cancelled the next day. All I get is run around from customer service saying they can't refund my money only a higher up can I've made several attempts to speak with supervisor they never call back or reply to email. I will be informing the better business bureau about this matter.
Date of experience: May 23, 2020
This company needs too, be shut down. My auto repair shop order a computer from them and, the computer stop working less then a week. We called and, was told a manager will call us back" no call back at all... Please don't do business with these crooks...
Date of experience: September 10, 2020
I wish I checked these guys' reviews prior to purchasing. Have been waiting for a reman ECU since early August. Had ONE email from them stating they had a bad ecu 1 week after purchase... silence for 4 weeks since then. Multiple emails, phone calls, etc and no answer. Charge back initiated and have purchased elsewhere. Don't waste your time with these con artists.
Date of experience: September 17, 2020
This has to be the worst company I have ever worked with. I ordered an ECM for my 2013 Ford explorer XLT from them. They sent me a ECM for a 2wd vehicle. I called and they promised to make it right, that all I need to do was send it back for reprogramming. This proceed to happen two more times. Every time I called costumer service they said my project manager was unavailable and they would call me back. This call never came. After calling well over 20 times I decided that I wanted my money back and to return the ECM. I was told that I was outside the return window even though it was their fault for sending the incorrect product. I repeatedly asked to speak with my senior manager Anna B. I was never called back by Anna. I was finally called back by a woman named Angela who said there was nothing they could do for me. This company has worse costumer service than McDonald's. I do not recommend this company. Do not use this company.
Tip for consumers:
Customer service is a outsourced company
Products used:
I did not use there product I ordered from a different company
Date of experience: August 2, 2023
When the PCM that i bought from flagship 5/2020 for my 2000 jeep cherokee failed, they agreed after a lot of arguments and phone calls to repair it and send it back in 10 days.It took almost 30 days and an hour and a half long phone call to dismal customer service to find out that it was shipped.It came clean and shinny and was installed by the mechanic.It failed right off the box.No communication with the diagnostic.None.The next morning failed all together to start the vehicle.They went down the troubleshooting list and told me that it was the jeep wiring. Checked the wiring and voltage and resistance was correct.Some project manager after a number of phone calls offered to replace it but i loose the warranty.I refused and asked for a refund.I was told they only give store credit.I said no.
The next day an envelope came with another PCM.Now i have two useless paperweights because i have had my original computer repaired.End of story.Lesson learned.Read the negative reviews
Before you buy, because most likely the positive ones are all fake.
Date of experience: April 28, 2023
Hello Dimitrios, We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Friendly staff on the phone and by email.
Unit was as described and worked within issues
Date of experience: July 9, 2024
Date of experience: September 15, 2023
This has been the worst experience I have ever gone through with an American company.The account managers do not answer calls nor do they return them. They have nearly 300 cases with the better business bureau. My first part was faulty and its been a month that I sent back that part.Im still waiting for it to be sent out. Norah lied and say it was sent May 21st. Im still waiting. They created a shipping label but never sent the part out. Save your money, spend the extra and go somewhere else. The reviews on their site are not real.
Date of experience: May 26, 2020
Terrible experience! Worst customer service ever. Does not back up what their website and return policy state. I too had to call and ask where my part was as it took over 3 weeks to get the part, part did not work, asked for a refund. They accepted my request to return the product, then refused to refund my money and kept my part! They completely ripped me off. Refused to work with me at all, everyone there has been super rude on the phone. I can't believe these people are still in business.
Date of experience: June 18, 2019
Scam artists. Only thing they do fast is take your money. Sent a defective pcm, waited for over 2 months for a replacement, am fighting for a refund now. Won't answer messages, phone calls put on hold for 30-45 minutes and when you do get through no one can help you. Stay away!
Date of experience: May 27, 2020
Still waiting over a month for a pcm to come in, still no parts. Case manager keeps giving a fake tracking that hasn't been updated since 8/27/2020 and today is 9/16/2020. "Your tracking will be updated in 48 hours". Worse service, nobody responds back to emails or calls! I'd rather order a car part from Harry wormwood before I order from here again
Date of experience: September 16, 2020
Great experience from start to finish, needed a pcm due to 02 heater sensor fault codes. Bought a reman from them. Installed! Works perfect. Thanks again for the seamless process!
SAS
Date of experience: February 7, 2024
Hi Spence, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Been over 1 month since I put my order and still haven't anything they keep sending me emails that it will ship in 2 days so far 4 emails. I would had never ordered if it was going to take this long. They said they have it in stock. Dont waste your time and money on this company so many fake reviews
Date of experience: June 18, 2020
The PCM they sent me does not work. When programming the keys the vin displayed is not the same as my truck. I don't know if it matters but what I do know is the truck won't start even though the keys are programmed. They talked to me a few times and now won't return my calls or emails. Stay away from this place
Date of experience: February 15, 2021
Hello, we were able to locate your account via the name posted for this comment. We would like to extend our sincere apologies for the time consumed caused by this matter. Our goal is to provide a consistently reliable product and this is not the type of customer experience we want to impart. Rest assured that we are doing our best to assist you in the best possible way. We see in the notes that we received the returned item. We are following up with the tech department to get status of the unit. We will follow up with you when there is an update on the account. Thank you for your patience
ECM from Ford was discontinued and the dealers who had leftover stock wanted $800. This one came pre-programmed, with exception of the theft system and worked great.
Date of experience: September 9, 2023
Happy to know everything went good for you! Let us know if you have any questions.
Purchased an a cm from Flagship 2 years ago quick delivery no problems the problem started when e c m went out again. Call manufacturer they sent me a form to fill out since it back in they check my form I sent back in I did not like my diagnosis they want me to get a professional electrical mechanic to diagnostic my car I can buy a new computer from them for what that would cost so what good is there warranty
Tip for consumers:
The warranty is the problem
Products used:
Ecm Auto Computer
Date of experience: May 20, 2022
Thank you for leaving a review. We apologize you aren't happy with your experience with us. We are trying to find your account, but it is not coming up with the posted information. Please email admin@fs1inc.com with your information so that we can properly address your concern.
The PCM I received from these guys did fix the problem I was having, BUT, the FLAGSHIP ONE PCM also gave me a new problem! It had a bad driver for one of the circuits which set a new code I hadn't had before. No big deal, I got a bad one, surely they'll make it right. I filled out their janky RMA. Waited a few days and heard nothing. Sent an email requesting an update. No response, so I called and was told we had to wait for the programmers to review the RMA. Same day, I get an email, wanting documentation from the mechanic that diagnosed the fault. Here we go, the run-around! I sent the paperwork, so we'll see! If they make it right, I'll update this review. How about this guys-if I tell you your unit is defective, ask me to send it back so you can see for yourself! Either way I'm out $100 bucks and without a car waiting on a company that appears to be looking for a away to NOT stand behind their product! Buyer beware!
Update-They did replace the defective PCM for one that appears to be working correctly.
Products used:
Pcm
Date of experience: May 3, 2024
It took over 2 weeks and an extremely heated conversation for my part to be shipped, I was consistently lied to by Christian and Jon, I was sent multiple false tracking numbers. I suggested to them if they were going to keep lying to their customers they should at least write it down so everyone can tell the same stories.
Date of experience: March 21, 2020
Hassle free.Gave them my VIN it was that easy. Price was reasonable. Received my new ECM in a timely manner. No further programming needed to be done.install in the truck, turn the key and go.
Date of experience: February 7, 2024
Thank you so much Mark for the positive feedback and 5 star rating! Let us know if you have any questions.
I like that they can get modules that a lot of other vendors cannot, but they arrive slow even if you call and verify that this item is in stack and ask for rush delivery.
Date of experience: February 5, 2024
Advertise plug and play you don't mention a crank relearn which cost more money at a mechanic shop. And also when I did ask for help the response times was days to more than a week to respond 🙃
Date of experience: February 7, 2024
Hi Gary, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know.
First they said it takes 5 days to program it took 9 not counting weekend then I paid $75.00for overnight shipping they sent me an email it was shipped on the 6th but you can't track for 24 to 48 hrs so I haven't received it yet but now it is supposed to be here today after seeing the reviews I'm very worried that it will not work as advertised and feel ripped off for the shipping. I called them and they said it was shipped a day later than the email and there is nothing they will do so I looked up reviews and boy am I disappointed in my choice I made with this company. I'll be back later today with an update to weather it works or not
Tip for consumers:
That it takes longer than they say and $75 to get it next day which doesn't happen
Products used:
Ecm for vehicle
Date of experience: October 8, 2021
Hello. We understand how you feel. We are very sorry that you were unable to receive the engine computer that you purchased from us in the time frame advised. There was a delay in our assembly line and our units pass our quality control procedures before shipment. We apologize if it took longer than what you have expected. I have checked your account and your unit was delivered 10/08/2021. Is there anything we can do on our end to enhance your experience and reverse your feedback? Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you.
Was confused on how to reprogram the pats system called and was helped and also walked through on how to do it
Date of experience: June 15, 2024
I called Flagship One and told the rep my vehicle information and I had my ECU in a couple of days. Works great. It doesn't get much easier than that.
Date of experience: February 8, 2024
Good day Ralph, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.
The ECU I purchased has the wrong VIN number programmed in it and it's making my ABS light stay on because the ABS module is reading the wrong VIN number. So no remote start and I've reach out with no response... Yes the correct VIN was submitted.
Date of experience: April 4, 2024
Bought a ecu for my sons 2005 Tacoma. It did not work, I contacted company filled out all the paperwork, sent the computer back and have never received my money back. I've emailed and called no response.
Date of experience: November 18, 2020
April, we sincerely apologize for any inconvenience. Please kindly E-mail us your Order Number directly to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you ASAP regarding your issue. We hope to restore your 5-Star experience. Thank you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.