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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Tried to return but they said no luck. Would give me credit for the core. Don't mind getting charged restock fee or whatever but not giving back for core price
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2024
Ordered a computer from this company. Was supposed to be here today but still hasn't even shipped yet. Ordered 8 days ago. No one will call me back or return my emails. Wish I would have done my research before I ordered from this company. Don't make the same mistake I made.
Date of experience: April 1, 2020
We purchased a new computer chip for out service truck from Flagship after we were told they had them available. However, after a week had passed and the chip had not shipped they changed their story to say they don't have any available and don't know when they will. Instead they said if we mail them our existing chip they can instead refurbish it. We sent them the chip and now several weeks have passed and they won't send it back saying they're experiencing shipping delays. At this point we're more than a month into this process and the entire experience has been a nightmare. This company is very unorganized and I fear they've lost our chip and they don't have a new one to replace it. Buyer beware, this is not a good company.
Date of experience: August 29, 2022
This is not the experience that we want to hear from a customer as we always strive to provide quality and excellent service, we sincerely apologize for the hassle. Our units pass our quality control procedures before shipment and we apologize if it took longer than what you have expected. There was also a slight delay in our programming department due to a temporary surge in the volume of orders that we've received. Thanks for taking the time to bring this to our attention. This will stand as a lesson for us to better our services moving forward.
Do not believe their advertised shipping times if you are outside of the USA. I was charged $105USD for shipping to Canada that took 18 business days (23 days in total). The item was shipped via USPS "International Priority Flat Rate Envelope". The cost to consumers in the USA is $30.35 for this level of service, yet Flagship One charges $105USD for shipping to Canada. This is a huge ripoff and when I asked for a refund for the shipping because of the delays, they refused to give me one. Their customer service is very poor too.
Date of experience: February 7, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Bought this pcm and tried it out off the reviews and can tell you I was not disappointed. Worked flawless very happy with my purchase, will buy from them again if I every need another PCM thanks.
Date of experience: February 7, 2024
The computer I ordered for the Jeep worked fine, but the computer I got for a 2007 Chevy Silverado 4.3L wouldn't allow the engine to idle down. Found the programming was wrong. Replaced the computer with a used one off a 4.3L and it worked fine. Feel like the computer was programmed for a V8.
Date of experience: February 5, 2024
Ordered a PCM for a Lincoln MKZ because they had the best price. Said orders delivered within 1 to 6 business days. My car was having issues and I could not drive it until I received this part and got it installed. I checked my order the first few days and all it said was processing so I called customer service and said that it has not even been shipped yet and they told me they would mark my order as a priority. A couple days later I get an email saying that they have been experiencing delays on fulfilling orders without saying how much longer my order would take and just to be patient. I ordered the part elsewhere after this as I was without a car for entire week already at that point. It took another 3 calls for me to get a refund. This company is a joke!
Date of experience: June 28, 2021
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Good so far, let you know in a few days! Few weeks later and it's running great, a little slow in delivery but was ordered over Xmas holiday. Would definitely recommend.
Date of experience: December 11, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
N need to talk to customer service about this order normally have good service but this one acts like it wasn't programed
Date of experience: June 18, 2024
Received the module in a timely manner. Just installed, the vehicle is throwing a cam sensor positioning fault. Who can I talk to about this in you're group.
Date of experience: March 4, 2024
You can find almost any ECM you need and it always comes programmed and ready to go. We have always had a great experience
Date of experience: June 3, 2024
This company did send a good part after I tried to cancel the order. I was delayed weeks being told that the computer had to be programmed after researching I found out that this particular computer does not store the mileage the - mileage cluster stores the mileage I'm still not sure about the vin # I'm pretty sure this goes in the PCM not the ECM at any rate it took a lot of waiting and follow up to get my part. I had also asked that the programming terminal be clean so i could install my performance chip what i got was a sealed unit with a do not tamper sticker over the slot i needed to install chip. Needless to say my warranty will not be any good thank god unit worked. Bottom line if you dont care how long you or your customers vehicle my be down give them a try. Pay with a credit card just in case
Products used:
ecu
Date of experience: July 18, 2021
Thank you so much for supporting us with your 5-stars and kind words. We appreciate it a lot! Rest assured we will use your review to better our experience in the future.
Have not yet got some mechanic to program the keys (or pcm)yet thought it was a plug and play probably get it programmed ( or try) this week so I'll know by early this week
Date of experience: February 7, 2024
Appears to be working good, but took much longer than promised at the time of ordering. "Guessing" they have a ton of business or have to acquire the unit before programming and shipping it.
Date of experience: February 7, 2024
2006 Cadillac CTS, I came across these people online, after reviewing on YouTube I knew for sure what I needed to fix my car. I need a module flagship one was the cheapest, I ordered one from them it arrived in great shape. By the time they emailed me and told me my part have been delivered, already had it installed key learning system complete car running fantastic. If I ever never needed one again I highly recommend these people. God bless you and thank you for getting my car running again
Products used:
Module 2006 Cadillac CTS , pcm , ecm It is called both I Collett the brain of the car.
Date of experience: March 22, 2022
This company does not reply to emails and will leave you guessing about your order. I can't say anything about the module I purchased since I have yet to receive it. Shop elsewhere and save yourself a lot of grief.
Products used:
PCM
Date of experience: May 19, 2022
Thank you for leaving a review. We apologize you aren't happy with your experience with us. We are trying to find your account, but it is not coming up with the posted information. Please email admin@fs1inc.com with your information so that we can properly address your concern.
No one is replying / responding for my inquiry about damage pcm- ecm that i order, piece of junk. Not recomended to buy, defective parts and waste my money at all.
Date of experience: February 7, 2024
Hello Angelo, this is not the experience that we want you to have as a loyal customer. I reviewed your order and we want to address this issue properly. Please send us an email on admin@fs1inc.com so we can make this right. Thank you for your patience and cooperation.
I KEYED IT IN LIGHT WENT OUT, IT CRANKED BUT NO FIRE.I disconnected it let stand overnight, reconnected and wouldn't crank, been real busy but still need to fix it. Any further help is greatly appreciated thanks( sorry about the caps)
Date of experience: February 10, 2024
Plug and play for me. Really could not have been easier. Zero issues with it. Now... did it fix my issues?
Well that wouldn't be on Flagship anyways. One issue left but I know... It's Not the PCM!
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Robert!
At no time was i concerned about receiving my order because constant updates were sent………I even knew when the module was being programmed ( that's what I call efficiency)
Date of experience: February 10, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Roseevelt!
I called Flagship One and spoke to a technician. He confirmed the correct PCM for my 98 ford ranger after I gave him my vin number. The PCM was plug and play.
Date of experience: April 27, 2024
I was told that the PCM that I ordered would be programed to my car. My vin number was required. I received emails throughout the "programming" process. When I received my PCM and installed it in the car, I used the pats sequence code to program my car keys. It didn't work. I then called customer service and they told me that I had to take it to a dealer for the reset. VERY FRUSTRATING!
Date of experience: February 8, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered a new pcm for my 2002 chysler concorde. It took weeks for my part to arrive. It as installed into my car and now my car starts and dies. I call customer service and no one could help. I filed a form online weeks about and still no response. My so called account manager never called nor did anyone from the company... when I call daily they say someone will be in touch. 3 weeks later and still nothing. The pcm they sold me is faulty and I don't believed it's programmed to my car. They should have no stars for this company
Date of experience: April 25, 2021
Hello! We're sorry you had issues with our product. Upon our agreement on 4/21 FS1inc has agreed to providing you with a full refund upon arrival of the return initiated. Unfortunately, FS1Inc can not do this until the product is returned. As of today, 4/26 that pre-paid return label that was provided to you has yet to show any scans of a return being processed. Once the unit is returned and received, we will proceed with the agreed upon refund. Thank you and take care.
Order is late, and finally was told that it will be another couple of weeks before my pcm is shipped, making it a month long ordeal. Just cancelled the order and going elsewhere because they think its fine to not live up to their end of the deal, and not tell the customer, you have to chase them down for info and it changes as they try to talk their way out of the jam
Tip for consumers:
Stay Far away from Flagship one, take your money then its every delay and excuse for not shipping you purchase. Trying to cancel your order is extremely hard and you can only hope that they will return your funds.
Products used:
NOTHING
Date of experience: April 21, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Your chat employee was too slow at giving information and had trouble understanding her responses like she wasn't too familiar with the company's merchandise.
Date of experience: January 31, 2024
Thank you for your purchase Maricela! If you require assistance, we're here.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Duane, We apologize for any inconvenience you experienced with our return policy. We understand your frustration and appreciate your feedback. We're happy to offer store credit for the core. Your satisfaction is important to us, and we'll do our best to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us.