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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
This place is great among their customer. I recently purchased an ECM Module and they offer me great price. I love Flagship One, Inc Team because they made my purchase the best! Great company. I will use them again if the need ECM Modules. They give us the products on time. As timing is most important for me. As I bought products from them and they deliver products to me on the spot which saves my time.
Date of experience: December 13, 2019
Mark B seemed knowledgeable and answered my questions! It is hard to come up with 47 words when you only communicated for less than 2 minutes.This is all I can come up with so I hope it is enough! I did not purchase called about product info and if it would work in my car!
Products used:
None!person seemed knowledgeable and informative!!
Date of experience: November 17, 2022
Paid $350 for a pcm 2months ago never received it. They keep sending me a bogus tracking number
They advertise the item as available and ready to ship on google, don't believe them.
They will lie to your face.
Date of experience: June 12, 2020
Was not told I will need a 'PIN' number in order to get past security.
NOT PLUG AND PLAY AS ADVERTISED
Date of experience: June 17, 2024
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
Unit was not plug & play as stated. Had to program with gm software on the car
Date of experience: April 27, 2024
I purchased a PCM fir for an 08 Ford Focus. It was not remanufactured or programmed to my specific vehicle using my VIN# as advertised. I took it to a reputable Auto Repair Facility that I've used before without issue and they informed me that the PCM I purchased from Flagship One was defective. It was basically a burned out PCM that had been spray painted silver with a new "tamper proof" security sticker on it. I'm having to go through PayPal to get a refund. When I called to get a refund they refused to give any information about returning it or for receiving a refund. I would not recommend buying anything from these people. Stay far far away unless you just enjoy being deceived and ripped off. Not a good business!
Date of experience: December 15, 2020
Benjamin, we apologize for any inconvenience. Please kindly E-mail us your Order Number to admin@fs1inc.com so that our customer service specialists could verify your contact details to get in touch with you shortly regarding your return/refund request. Please kindly post in your Email a link to this review for more expedited action. We hope to restore your confidence in us as we strive to give our customers 5-Star experience. Thanks for your patience.
From where I'm located and to have my part in a relatively short time. I was a little surprised and happy. The instructions were helpful too, was able to program my own keys. Thank you
Date of experience: February 10, 2024
Good day John, we're delighted to hear that you were pleasantly surprised by our service and that our instructions were helpful. Thank you for choosing Flagship One.
Have order from them multiple times in past. This time however the parts was wrong one. Sent back for refund. They keep telling me they are working on the unit, I keep telling them I don't want it I want my refund. This had been going on for three weeks, and multiple phone calls. Today they said they are about to ship the item. What? I can't belive how bad their inhouse communication is. Customer service suffers severely because of this. The person on the phone is either not doing as they say or they simply can't help you out. It is very frustrating.
Tip for consumers:
Make sure it you are returning a product. That they are filling under return. Then call back daily until they complete the action
Products used:
E.c.m.
Date of experience: March 16, 2022
Customer reps always followed up as promised. From order to programming to shipment received was a quick turnaround. Thanks!
Date of experience: May 6, 2024
3 week, kept calling about my part I already paid for, today they tell me they can't find a replacement part to test and send to me.
All the rest of to reviews on here must be paid to talk good about them.
Me personally, im pissed. They could have told me this a couple weeks ago.
Date of experience: July 5, 2022
Good day Tim, we appreciate your time on leaving this review. We have reviewed your order history and as per checking we have reached out to you on 06/16/2022 which is the same day as you placed the order as we try to correct the initial order you have placed. We offered you a repair service so we can make this right since the initial unit we tested did not pass our quality test. We are waiting for any response from your end as the order is still active as of the moment. Thank you so much, Timothy.
Purchased November 5,2023…. Requested a copy of procedure for setting Key Fob.
They did not send instructions… so i can't use the CPU from Flagship.
Do not buy anything from Flagship or Minnt
Date of experience: February 7, 2024
Your trust and satisfaction are our greatest rewards George – thank you for the 5-star review!
I can't imagine how these crooks haven't been $#*! down. They charged my card and never sent my parts. You can't get ahold of anyone in customer service. I'm wondering how many of their good reviews are fake!
Date of experience: September 12, 2019
You have brought my 1998 express van back to life the way it should have run,i have changed every component except the ecm until i found your website then i found u thanks so much
for your help
Date of experience: February 10, 2024
Good day Thomas! We're thrilled to hear that our company could bring your van back to life. Thank you for choosing us and for your kind words.
They send you the wrong item - different part number from what you purchase with a confirmed order - then they make it impossible to return or get a replacement or refund. They just send you whatever random item they have on the shelf, ignoring your purchase of a specific item, and you are stuck with whatever they send you. They ignore repeated emails and phone calls requesting customer service. All they intend to do from the start is to rip you off.
Tip for consumers:
Avoid
Date of experience: January 20, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I would definitely recommend this company for any PCM ECM replacement they shipped my product out within a few days and it was truly a plug and play. Saved 💲💲
Date of experience: February 7, 2024
Your time and feedback are incredibly valuable to us Donna – thank you for the 5-star review!
After waiting three weeks I had to get my truck going. Found the part local for the same amount. When the part finally arrived I refused it and returned it. Only to cost me 85 dollars for one excuse after another. Each excuse buying time. No return business here
Date of experience: January 6, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Shipping time was several WEEKS longer than advertised. Multiple calls, multiple excuses and delays.
Date of experience: June 3, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I ordered a PCM from this company. Once I received the part and installed it, I noticed the part still did not work. I immediately called the company to inform them they had me fill out a form to go over what the vehicle was doing. I have been getting the complete run around with no return calls when asked to speak with management. I still have no working part and now I have to wait to receive a return label to start the process to receive my refund. I would not recommend anyone to use this company ever.
Tip for consumers:
Do not waste your time ordering from this company
Products used:
Pcm
Date of experience: March 14, 2022
I buy a Ecu for my 2003 rav 4 they send me a bad one after 10 attempts to get someone to give me a return no one helped. So I mailed it back and called the bank one month later they changed my card again. Don't buy from them u will regret it
Date of experience: May 31, 2020
I own a used car dealership and we have used Flagship One many times. We received the ECM in a timely manner and as always, it fixed the issues with the Ford Sport Trac that we had. Thanks as always
Mark B / reference number H*******
Date of experience: February 8, 2024
Good day Spencer, thank you for your continued trust in us! We're pleased to hear that the ECM resolved the issues with your Ford Sport Trac. We appreciate your business and look forward to serving you again in the future.
This company is the absolute worst. They do not honor their "warranty" so if you buy from them, you can be sure that the unit will be junk, and that you'll never to get your money back. When you contact them regarding the fact that their product is no good they give you the run around in every way possible. They put you on terminal hold when you call, then promise that a supervisor will call. The call never comes. AVOID AT ALL COSTS!
Date of experience: May 24, 2019
If you're one of the lucky individuals to actually get your product in working order, good for you. If, on the other hand, you have type of issue, regardless of how small, and you need customer service to get involved...? GOOD... LUCK! This is literally a gamble... roll the dice and a win is you get what you wanted... a loss is you have to deal with them in any way beyond placing your order. Worst customer service ever... no returned phone calls, emails, etc. Their account managers are useless and they manage nothing for the customer. After sitting on hold for more than an hour (1 hour, 8 minutes to be exact), they hung up on me.
Now for the interesting part - if you want to return your product for a refund, they hit you with so many fees (that you don't learn of until AFTER you order and pay) that you essentially get nothing back. Good luck, customers just need to realize it's a gamble doing business with FS1.
Tip for consumers:
You either get exactly what you wanted, or you toss your money down the drain...there's no in between, there's no getting your money back if the product doesn't work.
Products used:
PCM replacement
Date of experience: May 28, 2020
My fiancé ordered a piece which they kept saying would be sent out the next day. They told him this for over a month! Finally he said to just refund him the money which the account manager said was processed and will be refunded 1-2 business days. My fiancé received a call from the company saying the part was sent out that day. My fiancé said I told you to refund the money! Well now of course he has to wait until the product is sent back and received before they will refund. The product was sent back weeks ago and the refund still has not been processed! I'm telling you save yourself the headache and pay more somewhere else! This company is doing shady business and borderline a scam! Order#*******
Date of experience: November 11, 2020
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We would like to extend our sincere apologies for the time consumed caused by this matter and this is not the type of customer experience we want to impart. We hope to restore your confidence in us as we strive to give our customers a 5-Star experience. Thanks so much for your patience and understanding.
I was contacted to by flagship to make sure the product word be perfect for my vehicle, when I received it I had no issues. I would do business again and recommend to others.
Date of experience: February 11, 2024
Thank you for taking the time to share your satisfaction with our services Jerrod.
Fast and reliable. Unfortunately my issue was not the pcm but your company let me return it with a small fee and refunded my money. Thank you for your promptness. Will recommend your company
Date of experience: February 10, 2024
Good day Randall, we're glad to hear that you were satisfied with our return process and that you'll recommend us. Thank you for choosing Flagship One and for your positive feedback.
Was recommended by a friend. Price was great. I understand being busy and causing a delay in shipment. Communication was best I have ever seen. Plug it in. Jeep ran like it used to. Smooth as silk.
Date of experience: February 7, 2024
YOUR BUSINESS CAME HIGHLY RECOMMENED BY MANY OF MY JEEP FRIENDS
Date of experience: January 11, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Eugene! We are so glad to know that Mark B has assisted you well. If you happen to need any help, we are always here. Thank you so much!