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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
They sent me a bad ecm made me pay to ship it back and only refunded 53 dollars back. The broken core itself was worth over 70. Their phone customer service is lousy and they charge you for their mistakes. They don't care about their customers and their return policy is designed to cheat people out of as much money as they can if you are unhappy with FS1's service.
Date of experience: March 23, 2019
I a repair shop owner, we look for best deal on parts all the time as it means margins for us, timeframes are also key factor for us. Buying with Flagship is always a breeze, I spend almost no time in looking for parts and just give them a direct call, and prices are pleasantly surprising, too. Thanks Flagship for helping me grow my business.
Date of experience: August 10, 2020
I was glad to have found a electric brain for my mini van that actually worked. Within 5 minutes of receiving this part my mini van was up and running.
Date of experience: February 11, 2024
Thank you for taking the time to share your satisfaction with our services Tina!
After looking and searching for a TCM for a 2006 I finally reached someone who could help me and they made my experience with Flagship great with the people I spoke to the the time I returned the core, I will continue using them and recommend any one who needs parts for older vehicles
Date of experience: February 12, 2024
Hello, we're delighted to hear that you had a great experience with us! Thank you for choosing Flagship One and for your kind words about our staff.
I was unsure if I was having a mechanical problem or an ECM issue. When I described it to the person on the phone they assured me it was most probably ECM and went as far as telling me "not to worry because if it was not an ECM issue that I was covered by a warranty and could merely return this for a refund." What they did not tell me was they would charge
A restocking fee (which they agreed to waive) and "NON NEGOTIABLE FEE" of $85 for reprogramming so out of the $200 I spent. I would recover about a $100. It is not worth returning this for half of my money back. Deceitful business practice! If i hadn't asked before i placed the order it would be my own fault BUT i did ask! I now have a spare computer that works as poorly as the original, still gives me about 12 CODES and i threw $200 out the window. BUYER BEWARE!
Tip for consumers:
Sales department never informed me about all the additional charges if you attempted to use the warranty. Basically led me to believe that if it did not solve my problem, I could return and get my money back what they neglected to tell me was they were going to keep almost half of my money. I now have an "EXTRA ECM" that gives me the same 12 codes as my original. I only took a chance on buying the computer because they assured me if it didn't fix the issue I would get my money back.
Products used:
Ford ranger ecm
Date of experience: February 20, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
I purchased a pcm computer for my jeep grand cherokee in February 2021 in September of 2021 it went bad sent it back for testing it was bad all this took a month I went to the auto parts store and purchased one so I could get back and forth to work now they refuse to give a refund stay away these people will take your money and sell you crap and will not give you a refund! Crooks all the way around
Tip for consumers:
This company is poor business
Products used:
Pcm computer
Date of experience: November 8, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Ordered a unit on March 15 after all kinds of excuses they say April 8 it will be delivered will never order from them or recommend them I do Auto Electric mobile service & the customer is blaming me because I helped them find this company. They Suck!
Date of experience: April 6, 2022
I had to pay to reprogram the ecm that was supposed to be done from you guys.
The seller toll me that you reflash the ecm with my serial number with all the update.
Date of experience: April 27, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I can't tell you how disappointed I am with your customer service. I returned an fs1 ecu for warranty and have been given the run around now for four weeks. As a consumer, I would tell you to run from this company, being unable to contact someone other then someone in the Philippines, I am tired of people saying how sorry, just solve the problem, customer service is dead, buy at your own risk.
Date of experience: May 20, 2022
Thank you for leaving us a review. We apologize for your experience with us. If you do still have concerns please email us at admin@fs1inc.com with more information and we will have a manger get in touch.
Recieve part almost 1 month since purchased. The part worked great even though external apparence look not refurbished condition. I expected clean computer pins.
Date of experience: February 10, 2024
I received my purchased item from shipping a day earlier then was quoted. Personal were very professional and knowledgeable about my purchase.
Date of experience: April 29, 2024
Scammed out of a ECM. Never did send me my warranty ECM. Every time I have called been told it is either being shipped out or waiting on quality control to release part
Date of experience: October 18, 2023
We uphold high standards and learning about the challenges you faced is disheartening Pamela. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at admin@fs1inc.com.
The service was prompt with good communication. It did not fix my "no bus " situation though. I still have the same problem with the truck I sought to repair.
Date of experience: February 7, 2024
It plugged in and started but check engine light wouldn't go off and obd computer says manufacturer problem.no matter how many times I do the steps nothing helped with problem.
Date of experience: February 8, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Flagship one helped me get the correct ECM for my vehicle and delivery was fast. Had our customer up and running in a few days.
Date of experience: April 29, 2024
Figured out it wasn't my problem, still tried to install this computer and had trouble getting it to read security key and gave up.
Date of experience: June 2, 2024
From Canada
Got ripped off
Only 30 day return and
It took 3 weeks for getting it to me
And yes it works but
That didn't fox my problem
And you never answered me for
The return and im stuck with the 575$ bill.
Date of experience: February 9, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Not my first pcm
From you and
Never had problems with the first one
So y have 100% trust in you.
Best product
Best prices
Best warranty.
Simple and easy with the
Vin number you cant go wrong.
Tanks again and
Everybody that i know
Knows you name now.
Date of experience: November 4, 2023
Had the ECM professionally installed by Ken Automotive here in my home town. Drove 3 days and the ECM gave up.
Date of experience: June 15, 2024
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
This took too long get shipped! It only got packed and shipped after I called to check on my order. Other than that all is well it works great
Date of experience: April 28, 2024
Dealings with this company has been nothing short of a nightmare. You wait on hold forever, then you get the runaround with the support group and then the accounts manager wont send any emails to advise you on any updates with your order. I waited 8 weeks and still no pcm. They canceled my order and returned my money without notifying me of any changes. Worst experience ever
Date of experience: July 8, 2020
The process is straight forward. Website is easy to use. Love the idea your team ask for the VIN. This keeps any confusions from happening. Thank you.
Date of experience: September 20, 2023
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Followed thru beginning to end, so glad we found at good price too. I don't leave reviews, unless I have an exceptional experience.
Date of experience: April 27, 2024
I called and placed an order ******* on Monday 9/20.
They confirmed the "Handling Time for all Programmed Units is 1-3 Business Days." so I proceeded to place my order over the phone. After that, I read all the horrible reviews which make me nervous because i need the unit shipped ASAP and many people complain about waiting weeks. I now call in each day to check the status since the "Order status" link on their webpage is broken and they tell me it could be up to 8 business days. It's strange they have HORRIBLE reviews on all platforms except eBay is 100%... I'll update my review if everything goes well, but so far I don't feel good about the trust I placed in my order. I wish I read the reviews ahead of time. You may want to do business with another vendor doing the same service out of FL.
Tip for consumers:
Be careful and do our research....try another vendor offering the same service
Products used:
ECM
Date of experience: September 22, 2021
We appreciate your honest feedback about our products and we do value customer opinion, both positive and negative. We want to extend our sincerest apologies concerning all the issues that you have faced. Please be advised that we have a total turn around time of 2-8 business days. I have checked your account and our Technical and Quality Control team are currently working on your order to ensure that you will be receiving a fully functional unit. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thanks so much for the 5 stars and review. Sincerely appreciate it.