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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,648 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
They are great and they stayed in contact with me from start to finish.They let me know every step they were taking and the part working great.Just want to say thank you to the team.
Date of experience: February 10, 2024
Dont waste your time or money with these people. Bought a computer end of February they gave me excuses about delays till march 10. Got it and bam didn't work. Called them to get an rma form and filled out what I needed to. Almost 2 months to the date I still hadn't received anything. Now I finally get the shipping label to send them the computer back just to fight for another month to get my money back. I filed a complaint with the better business bureau and I am getting a lawyer involved next.
Date of experience: June 5, 2020
Sent my pcm board back to company three weeks and have been trying to contact company on status of my part with several emails and phone calls with no response here I set with no vehicle because they have my board. I would never recommend to this company to any of my friends or family and will never use again.
Date of experience: December 21, 2019
Selling junk with a so called warranty that stop when they ship it cause u will never git another chance to talk to them they will block ur number the if u git threw on a nother number they will tell u lisa's the only 1 working there that can open ur file and she is never at her desk and will not call back so dont leave a message ur wasting ur time. Never buy anything from them tell everyone u know inn a car group or club bout these scam artists. Just look and the reviews got 30 good 13 bad. Yeah every other person got scammed
Tip for consumers:
Scam artist dont buy anything from them
Products used:
New ECU. Its been over a month still no call or warranty work then they didn't even return the old brain .i sent it bye mail shows they delivered it and signed for it then it just disappeared and they blocked my number telling every time lisa's not available we will call u back
Date of experience: June 5, 2019
I ordered an ecm back in 07/22. Worked for 5 weeks. My car died. Had to pay a mechanic to tell me it was the ecm. Made them send me a new one. Worked 5 weeks again. The. Car died again. Now got it towed to dealership and again it wasn't programmed. So had to pay again to have it program properly. I reached out to the company once a week requesting a refund because it caused me 2 get stranded twice and several hundreds in mechanic/dealership charges. I was told every-time a manager would call never called. I call they say send an email just to keep me goi g in circles. They keep saying the ecm worked there but can not show me a diagnostic report when the dealership provided o r showing it wasn't. I had several times and each time I'm told there is not one and a manager would call. Finally a manager sends an email and says it's too late for a refund. This company is a rip off and sends ecm not properly programmed.
Tip for consumers:
Do not use this company. It will cost you a lot of your time and way more money in the end!!!!
Products used:
Ecm
Date of experience: November 19, 2022
Hello Nicole, SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Waste time and money, I ordered the ECM for 2010 Mercury Mariner on March 15th 2023,They checked the VIN, but sent me a wrong ECM, so the car can't start,lost communication with IPC /ABS/ RCM /ECM.I connected with them on Apr. 3th 2023,sent them the RMA FORM and diagnose information, but nobody took care it, I called them every week, always told me the manager will call you soon, but never do that.
Tip for consumers:
WATSTE TIME ANS MONEY
Products used:
ENGINE CONTROL MODULE
Date of experience: October 6, 2023
Hello Jim, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. A replacement unit has been sent to you. Please let us know if you still need further help with your computer. We are always here to help.
Ordering was simple online and tracking made it so we knew where it was and when it arrived at the local post office. Item ordered was what we received and it worked when we put it in the truck.
Date of experience: February 21, 2024
Got the computer in a timely manner, put it in and had the keys flashed to the ECM, started and ran fine except speedometer didn't work, I bought a ECM that has to have Ford's program download to it and then flashed the keys to it and it ran fine even the speedometer worked as it should,
Date of experience: February 23, 2024
Ordered 2 computers from them. Usually their turn around time is within 7 days. These computers were ordered on June 17th And June 22nd. Reached out several times to find out where they were and ll i ever get is its in programming and we'll send email when shipped. I'm an automotive shop and my customers don't like waiting over a month for their part. I received the one from the 17th today and the one from the 22nd of course is still in programming. I could've had it ordered and programmed myself by now. They say they are at 100 % operational I'll be buying from them again why is it tasking more than a month to program and ship. Don' t think i
Date of experience: July 22, 2020
I ordered a PCM with Key, but received it without. And the order was eventually shipped much later than was projected. I was reimbursed the difference, but overall not a great experience.
Date of experience: February 7, 2024
I almost ordered the wrong part. Thanks to the web chat, i got the right part to order. Pricy, but good service.
Date of experience: November 16, 2023
Ordered on July 15th and was charged that day. Shipped the 27th (not bad considering) part was programmed for a different vehicle that is listed on my account for some reason (never ordered from before, won't ever again) sent back, they sent a replacement 6 WEEKS LATER AND GUESS WHAT. Still not programmed correctly. Now they refuse to issue a refund because the purchase was more than 30 days ago. Not my fault.
Keep your money, go to anyone else. These guys scam and are pulling a legal game to keep $142.00. Won't answer calls or emails. Took 75 days from initial purchase to even get a email from my case manager Neil. Buyer beware, and don't be a buyer from this horrid company.
Date of experience: October 7, 2020
At the beginning i was kinda scare because i don't really trust online companies but i ended up loving this company it's very trustful and responsible and great prices i got what i asked for.
Date of experience: February 10, 2024
Thank you for trusting Flagship One Inc! Looking forward to serve you again!
Date of experience: August 31, 2023
Great service. Easy to order what I needed online. The website was easily navigated and communication through the process was great. I will certainly use you again. Thank you
Date of experience: February 7, 2024
We're delighted to have earned your trust and satisfaction Michael. Thank you!
Awesome service. Fast shipping and plug and play. Definitely wouldn't hesitate to buy from them again.
Date of experience: May 19, 2024
Received an ecm had to send back because it was defective.3 weeks later Received new unit and had car at gm dealer and they tested ecm and said the 2nd one was also defective.it's been 2 months and I can't wait anymore for them to get it right.they only want to refund 100.they said they charge the other 85 for reprogramming...not my fault they had defective ecms.stay away from this company.all they want is your money not concerned about customer satisfaction
Tip for consumers:
Dont
Products used:
Non the ecu didn't work
Date of experience: December 28, 2022
We set a high standard for ourselves Michael, and we’re so sorry to hear about the issues you experienced you also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
It took an extremely long time for us to get the product only to find out it wasn't program properly and I had to spend over a thousand dollars to get reprogrammed, not very happy!
Date of experience: February 7, 2024
Hello Stephanie, we apologize for the inconvenience caused by the programming issue with your order. We're working to improve our processes to prevent such issues in the future. If you have any further concerns, please don't hesitate to let us know.
I was having an issue after installing the PCM and contacted support about it through email. To date support has never replied and I had to take the time to resolve the issue on my own.
Date of experience: February 7, 2024
I ordered an ecu from this company not thinking it would be any problem. I got an email one week after saying "we apologize that your product hasn't been shipped yet, it will be shipped in 1-2 business days". Exactly one week later I received the same email so I tried to call 7 times and left 3 voicemails within 4 days and got no answer or response. Another week after the last email I got the same email again! A couple days later I do finally I got through on the phone and the said the exact same thing as the email "Will be shipped in 1-2 business days". I asked to cancel the order and get a refund and they told me "We can't give you the full refund due to us spending time trying to program your ecu". I explained that's like going to a restaurant, not getting served but still giving a tip. After our back and forth conversation and not accepting a partial refund l, they finally agreed to give me the full refund. I don't even recommend this company to people I hate.
Date of experience: June 23, 2020
I ordered a ECU with keys for a 2006 Ford Freestar. Original ECU would allow the car to be driven but water damage stopped it from functioning properly. Install ECU and car now set various U codes and would not learn keys. I returned the module as defective and they charged me 165.00. DO NOT BUY THEIR JUNK. CHECK BETTER BUISNESS BUREAU COMPLAINTS
Date of experience: August 3, 2023
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I have been using Flagship 1 for a while now and I won't use anyone else. Others say that they are plug and play, but Flagship is the real deal.
Date of experience: May 1, 2024
I have always been please with the service and products of Flagship One. They have always given me a stellar product, on time and with no issues. Obviously, I will be back.
Date of experience: February 13, 2024
THE CUSTOMER SERVICE OF PEOPLE ON THE PHONE AND ON THE CHAT ARE GREAT. THE QUALITY OF PRODUCTS HAVE BEEN HORRENDOUS. I OWN A AUTO REPAIR SHOP IN CALIFORNIA. I HAD TO TURN IN A RMA TO EXPLAIN WHAT WAS WRONG AND IT TOOK 3 DAYS FOR A RESPONSE AND THEY ASKED ME FOR THE SAME ANSWERS I HAD ALREADY GIVEN ON THE RMA. THE LEFT HAND (TECH DEPARTMENT) DOESN'T KNOW WHAT THE RIGHT HAND (EMAIL DEPARTMENT) IS DOING. ITS REALLY TO BAD BECAUSE I HAVE HAD GOOD PRODUCT IN THE PAST. EVERYTIME I HAVE CALLED TO FIND OUT THEY TELL ME MY ACCOUNT MANAGER IS NOT AVAILABLE. I EVEN CHATTED ONLINE AND WAS TOLD THE SAME THING. THEY ARE AFRAID TO SAY THE REBUILD IS DEFECTIVE. I CAN EASILY INSTALL THE OLD COMPUTER AND THE THROTTLE RESPONSE IS FINE. THE PROBLEM WITH THE OLD COMPUTER IS THAT THE DRIVER DOES NOT CONTROL CYLINDER 1 COIL. CAR RUNS GREAT WITH NEW COMPUTER BUT NO THROTTLE CONTROL.
Date of experience: March 22, 2023
We strive to provide the best all around experience to our customers Bob and certainly this review shows us that we fail to do that. We assure you that we are working our very best to resolve this matter and we would like to ask for your patience on this situation. We will keep you updated on your unit's status - we will use your feedback to provide better experience moving forward. Thank you!
Easy to order and delivered on time. Hopefully, it corrects the problem we are having with the truck
Date of experience: April 27, 2024
I received the computer module before expected, I had it installed and everything is working perfectly. Highly recommend
Date of experience: April 27, 2024
I order a ecm for a hemi swap i am doing i have try to call them and get no where i have message them and got nowhere just told me that they shipping is delayed from one to two days for 2 month later still no ecm dont order from this company if you are in a hurry to get your truck running I've had to buy another another truck just because this company
Date of experience: June 25, 2020
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Luther.