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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,648 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Slow delivery good products it was plug and play they are a good company just need to step up actually getting the product to you in a timely manner
Date of experience: May 4, 2024
1996 Toyota Camry 2.2 Liter had a crank no start and stalling issues with a P1300 - Ignitor Circuit Malfunction 1 code. The remanufactured ECM I purchased from Flagship One fixed the problem immediately.
Date of experience: February 11, 2024
I placed my order on 8/16 and received it on 8/30. I emailed customer service 2 times with no response There chat line was off no use, they just sent my message to customer service.
I never received any information on why it was taking so long
Date of experience: August 29, 2019
I purchased a refurbed PCM from flagship 1 for $250. Installed it in my vehicle immediately the check engine light came on. Remove the unit and closely inspected to see that most of the guide rails on the three connectors were chip broken and cracked. I also noticed that one of the pins was pushed flush way way far down below the rest of the pins. It could not have possibly made contact. It could not have possibly been tested. I tried to call the company several times left a voicemail with what sounded like a Latin female recording. 3 months later after they read my Google review somebody from administration left a reply to the Google review. I then re-contacted them. Nothing has been done. They didn't correct anything. The man pretty much called me a liar and said that I never called in to report anything. I then provided him with the reference number. They then saw that I did make a sale at their company. And again nothing has been done. I don't have to lie about anything! The photos that I posted on my Google review shows everything.
Date of experience: May 25, 2023
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Definitely plug and play computer. It worked great as soon as I plugged it in. I will not buy a used one no more I will buy it from you guys from flagship. I highly recommend you thank you very much.
Date of experience: February 10, 2024
Hi Jose, we're thrilled to hear that our computer worked seamlessly for you! Thank you for your recommendation and for choosing Flagship One.
This company sucks... Although the module I ordered worked I had a car waiting for the module and they took all their sweet time to ship it (8 days from order date) then it took so long I had to pay for overnight shipping and no fault of theirs other than they used USPS it took another week to arrive. I contacted usps and they told me they would refund the shipping but since I didnt pay them Flagshipone would have to request a refund. I had contacted Vanessa when the package had not arrived as it was supposed to and she didnt even respond. So the next day the package had arrived and I contacted her again and then she finally responded as the module came to me with a broken off bolt in one of the mounting holes. I mentioned the shipping to her and she just brushed it off and said once it leaves their facility it is no longer their responsibility... i was not happy with that answer as they are still responsible as they paid usps... Then she didn't want to hear about a request for a shipping refund... This company has poor customer service...
Date of experience: June 21, 2023
We maintain a high standard for ourselves Scott, and it's disheartening to learn about the difficulties you encountered. Additionally, no reference number was provided for locating your account. We are keen to further investigate and address your feedback. For a thorough resolution, please contact us at admin@fs1inc.com.
Was to weeks later and received the package 📦 and was updated by email and told part was on the way after I called and next day it was delivered wonderful service!👍
Date of experience: February 8, 2024
Hello Gus, we're thrilled to hear that you had a positive experience with us! Thank you for choosing Flagship One and for your kind words.
Took weeks to get (4). Had made multiple calls to flagship one. Felt like one excuse after another. No e-mails after the payment. No contact initiated by flagship one.
Date of experience: February 7, 2024
BEWARE... It took three days less than a month to get the ECM I ordered from Flagship1 and it was defective. But they charged my credit card the day I placed the order. Filed a claim with credit card to get my money back, which took another month. Lesson learned. Search reviews on company before buying. Now I'm one more of the MANY unhappy Flagship1 customers.
Date of experience: August 21, 2020
Everything went well with the install and the programming of the keys. The company only charge me $150 to come out and program them to a new case and worked well.
Date of experience: February 7, 2024
Hi Charles, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Was quoted and sold the wrong PCM at first, was notified of the error and corrected billing, shipping was further delayed due to this. The PCM was partially programmed, we could not complete the in house programming and calibrations due to the coding of the GEM software in the PCM. We had to pay for a programmer to come and program the PCM with the missing software to complete the in house calibrations / Programming.
Date of experience: February 7, 2024
Hello Bucky, we apologize for the inconvenience caused by the programming issue with your order. We're working to improve our processes to prevent such issues in the future. If you have any further concerns, please don't hesitate to let us know.
The ecm I purchased would not allow my key to relearn to the new ecm per instruction I received from the company. I emailed the company to ask for assistance, but did not receive a reply.
Date of experience: February 7, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
They always say an account manager will call you back. That is a joke. Say yourself a headache, spend a little more money and order from a real company. My opinion, this company is a scam. Still haven't received my product or heard back from the account manager.
Date of experience: June 30, 2020
The product arrived in good condition, I have some doubts with the VIN programming, but they tell me that it is fine, I will carry out tests, I hope everything is as expected.
Date of experience: May 4, 2024
Highly recommend! They got my needs met so fast and so easy. Will always use flagship!
Date of experience: June 18, 2024
Sent in my PCM because FS1 said they didn't have a core to work with. Turnaround was 1 day after my package arrived, shipped back to me with no paperwork. Installed it and now I have the same error code that I sent it in for, P0012 -"Intake (A) Camshaft Position Timing – Over-$#*!ed (Bank 1)."
Noticed on my credit card statement that I had been refunded $500 of the $650 I paid up front with ZERO explanation what had been done or if they had failed in attempting to fix it.
Now my tags are up for renewal and it's not going to pass DEQ.
Date of experience: February 22, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
The communications with this company was very lacking and the order time to the delivery time was extremely long and I lost the customer over it very dissatisfied. How long it took
Date of experience: February 7, 2024
I had a problem with my corolla where the shifts were super hard and delayed due to the computer. Plugged the computer and programmed the key to car and the problem was fixed.
Date of experience: February 5, 2024
We're thrilled to hear about your positive experience! Thank you for taking the time to share it with us and for the 5-star rating. If there's anything we can do to further assist you, please don't hesitate to ask.
Payed $360 up front and after a huge delay the said they would get it done then they suddenly said they refunded me which they DID NOT DO and were sending my unit back with no explanation. Betting if I get mine back at all that it it totally ruined. Will update...
Date of experience: October 7, 2022
Good day Joe, SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I bought a PCU/ECU which ever you want to call the item. It lasted 6 months before the PCU. The car is dying once again and this stupid company wants me to send the PCCU back to them before they will send me a new PCU. You can see that the receipt states unlimited warranty. I would suggest that you buy from another company. This company sells crap equipment. Six months is not very long for this issue to start again.
Date of experience: July 1, 2020
Customer service was very helpful on getting the right pcm for my car.
Date of experience: June 26, 2024
Ordered PCM and through all they emailed every update, when it was picked, when it went to programming, when it was complete, and when it shipped. Thank You.
Date of experience: February 7, 2024
Hello Beth, thank you for the 5 stars! We're glad to hear that you found the ordering process convenient. If there's anything else you need assistance with, please don't hesitate to let us know.
Ordered 2 PCMs for different cars. Neither was programmed for the correct vehicle. We tried everything including a dealer to get them both to work. One was corrupt and not able to be used and the other was programmed for a 2013 not a 2016 as we had requested. They refuse to answer emails and lie that a RMA was issued so that AMEX will not reverse charge. The single most unethical dishonest company I have EVER dealt with. Run away fast. They will cheat you in every way possible
Tip for consumers:
They will not send you correct item
Products used:
ECM for Ford and Buick
Date of experience: November 18, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Great deal, took a little longer than expected but I finally received a great product. They wanted to make sure the unit was perfect prior to shipping it to me, so it was a longer wait. Would have been nice if they would have informed me of what the delay was.
Date of experience: April 4, 2019
Even though I saw bad reviews I decided to give this company a try anyway. That was huge mistake. The part came in and wouldnt work. You have to return the item within 30 days of purchase, but it takes them almost that long just to send it to you. After paying for shipping and hoping it gets back in time you still do not get a full refund. They refuse to admit the item is "defective". Old part works new part doesnt. I say new but the part I received was clearly used. Its obvious to me that this company is ripping customers off.
Tip for consumers:
Dont use this company
Products used:
ECM/PCM
Date of experience: October 11, 2022
Good day, Miranda. Thank you for your honest feedback, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. It's unfortunate that you have to experience this and we also appreciate your patience as both ends try to work this issue out. I have checked your account and your refund has been processed. Thanks for taking the time to bring this to our attention. Rest assured that we have used what happened to better our services.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Eusibio, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!