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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,647 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Ordered computer for chrysler 300 and item is not working. Some computerize systems on the vehicle are non operable and computer is not picking up signal from key fob.
Date of experience: February 7, 2024
It was as easy as 1,2,3. A phone call with a Vin number and a couple weeks later ECM was here. ( plug and play ECM) I have no complaints at all with flagship one.
Date of experience: February 8, 2024
Hello Joy, we're glad to hear that your experience with us was so seamless! Thank you for choosing Flagship One for your ECM needs.
On 12-15-2020 I ordered a engine computer they said 2 weeks after 2 weeks I called they said its being programed when its done they will ship it well after 1 more week and me calling 5 times still no computer they said the same thing every time it being programed. So after 6 weeks of this I called to cancel and asked for my credit they said no problem it would take 2 days ok. Well after 10 calls and another 6 weeks no refund was made to my card. Had to call jp morgan to let them handle it i'm out 599.99 dollars I would not buy anything from this company.
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
Date of experience: March 1, 2021
Hello, we were not able to locate your account with the information on the comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right
Needing a rebuilt ECM for my 1996 Thunderbird, I first called them to make sure they had stock. Told that they did, I went ahead and ordered. Their website stated 2-7 days delivery but when day 8 rolled around and NO notice of shipment, I engaged their online chat system. They told me that the first one? They programmed failed their testing and that they would do another and expedite shipment. On day 14 from original order, they told me the only way they could help me was if I shipped (my expense) my old unit to them and they would rebuild it at over double the cost. I told them that wasn't an option as there were other companies out there to purchase from for less. They FLAT OUT LIED TO ME. Steer clear of them as they are not an honest or reliable source.
Tip for consumers:
Don't believe their bull$#*!. they LIE.
Products used:
An ECM from another source. works well.
Date of experience: September 7, 2021
We want to extend our sincerest apologies concerning all the issues that you have faced. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Our total turn around time is 2-8 business days. We originally had the part in stock but the programming of this particular vehicle is sensitive so we had to pull multiple stocks. There was also slight delay due to the high volume of orders. We, then, offered a repair service which you have declined. I checked your account and you have been refunded. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit.
100% recommend! It is my second buy from these guys, so far so good… I've placed my recent order on January 24, and received it on February 5, not even 2 weeks (I'm in BC Canada) just put it on my 2011 Ram truck and actually have to re-learn the throttle body and boom…. Everything works perfectly! Little background: my truck has a little glitch from time to time, so I send my PCM that probably needs just software update to SIA electronic ( stay the hell away) at the end of November, and it took more than a month for me to get it fixed, but they screwed everything up. I couldn't get my truck back to life and just kept spending money for unnecessary parts and repairs. According to the reviews, people who were sending pcm back and forth to "SIA" were wasting time and money, and eventually bought from Flagship. So I took the grinder, cut my pcm in half and threw it in the garbage disposal just to prevent myself from further bull$#*!.😜 So I screwed up with my "software update "and even had to pay for it. Now I'm getting one from Flagship, and even can't believe it…. I'm on the road again within an hour 🤓 - cool! Only thing I didn't expect that I had to pay for is Canadian tax and duty $120 CAD on top of $100 USD for delivery.
Date of experience: February 9, 2024
Hello Ihor, we're thrilled to have you as a repeat customer! Thank you for choosing us and for sharing your positive experience. We apologize for the unexpected tax and duty charges. We appreciate your recommendation.
Wasn't sure which computer I need. Call and someone helped me through it. It take about week to get it. I plugged it in the PT cruiser started up and run great.
Date of experience: January 31, 2024
We are incredibly grateful you took the time to leave us a 5-Star review Harvey. We appreciate your business. Have a good one!
I ordered a ecm for a 13 regal on the 21 of Dec here it is Jan 18 no ecm. They lied a minimum twice a week I had to put the customer in a rental which 613.00 a week. They knew they promised me I would have it by the 5 of Jan every time they say the unit didn't pass the test they got to get a new one an it be 2 day. Back on the 5 of Jan I ask for a refund they said a manger had to approve I've ask nolyn to call me are any manger when I called. They knowing I was paying for a rental offered to send copies. Last week the manager sent me a email saying when I ordered it I gave them the wrong number when I ordered it online I ordered it over the phone is what I responded with an that I'm a master tech for 38 years I've own my own business for 42 yrs now the idiot that Took. Y order. It's sad today they finally agreed to refund my money after I'm 1800. 00 In on rental. I would not recommend them to no one
Date of experience: January 18, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered the ECM and IDM as a last resort to try and get rid of the gremlins in my 96 F250 PS. It worked.
Date of experience: June 16, 2024
Ok experience, but need to improve delivery time, dealing with customer require more precise time
Date of experience: June 17, 2024
New computer arrived in a timely manner, I hooked it up and everything was back to normal! Truck finally started, no more phantom codes nor "no bus" message! Just worked as advertised.
Date of experience: November 13, 2023
Hello, thank you so much for choosing and trusting Flagship One Inc. Looking forward to serve you again.
Website very easy to use, order came quickly, just had to program the old keys to the new ECM and vehicle started immediately and ran perfect. Would recommend and would buy from Flagship One again.
Date of experience: January 1, 2024
Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!
Hi I knew that there would have been a delay on my order due to covid 19 which had to be mailed to Canada but it wasn't bad, the customer service was excellent and precise on delivery date and the ECU is working great so far. I will recommend flagship one and will continue to do business with them.
Date of experience: August 4, 2020
ML 550 from Canada, grest custimer service from reps (especially Shenna)
2 years of car issues solved with a plug n play, key on engine off for 2 minutes then fired up like it should. Very impressed, these guys know their stuff. Highly recommend over the rest. FS1 rocks!
Products used:
Ecu
Date of experience: February 11, 2022
Hi, We appreciate the 5 stars! It is great to know how happy you were with our service. Please do not hesitate to contact us if you have any questions.
The ECM was an exact match! What I thought was going to be a hassle, wound up being a breeze. 😎 Thank you Flagship!
Date of experience: April 28, 2024
It took a little bit more time than expected to arrive but when I got it it fixed my issues right aways.
Date of experience: May 2, 2024
The online purchase was smooth however, I found out after a week that there was a "delay" in getting the PCM for my Jeep Wrangler. This is my daily driver. The Jeep will not run at all without a working PCM so I am at the mercy of the supplier for getting it up and running again. Tried to call customer service after a week without any communication on the progress and was on hold for almost an hour only to be told to email customer service for an answer to getting a refund as I had already ordered another PCM from a different company. That company mailed my PCM with a tracking number the day after I placed the order. Trying to get a refund I was told to email customer service again! Still waiting on a response.
Date of experience: March 11, 2020
I ordered a computer for my daughters car which should have came with 2 programmed keys. The computer was correct but the keys were WRONG therefore making my purchase worthless. I then Had to cll a locksmith to fix this error which was an additional $200. Flagship only wants to refund me $60 for the keys and not what I paid for them to be programmed. Which is BS! I filled out paperwork a month ago the still haven't contacted for my refund. I called today they want me to resend what I sent a month go. I have still not received any kind of refund but definitely the run around and bounced from service rep to service. Don't purchase from them go with a company that's at least accredited by the BBB which flagship is NOT and there are thousands of complaints on the BBB website.
Date of experience: May 12, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered this computer around a month ago and still haven't been able to get it to work, you are on hold for at least an hour, they either hang up on you or tell you they will email you instructions. I've also chatted online to three different people and they said the samething. I finally got a youtube video that has nothing to do with my computer. Another couple of weeks go by and finally Lisa sent instructions which seemed to be legit but still didn't start. I did it several times thinking maybe I did something wrong. I've been emailing about getting a refund and no communication AT ALL. Went silent after she said my ACCOUNT MANAGER would reach out, hahahaha, sure that never happened. So frustrated with this company and will never buy again.
Date of experience: July 15, 2020
Easy to find the actual Part Number and got my ECU in less than 2 weeks (Canada). Fast installation, but on my Ford Transit 2010 I had the extra step of reprogramming the Anti-Theft (PATS) which is 10 minutes of waiting for the scan tool to connect and 2 minutes to reprogram.
Date of experience: January 9, 2024
We love to keep our website simple for easy ordering and we are happy you loved it! Thank you for trusting Flagship One Inc.
If you're smart, you'll stay away! I ordered a pcm and paid for it to be expedited and here it is 11 days and being sent in the mail after o canceled the order 4 days ago! Cmon, really? There is never a supervisor or someone to help you it's always a rep telling you some bull$#*! like they understand and they are sorry. The problem is people are running usinesses too, and depend on services to get things done. I will never order again, for those of you considering, you've been warned!
Call all computer resources, they are excellent
Date of experience: September 17, 2018
New pcm bad out of the package. Waiting on customer service to tell me how to proceed with getting a new unit sent.
Date of experience: April 27, 2024
We apologize for the inconvenience you've experience. Please contact us at admin@fs1inc.com so we can assist you in resolving this issue promptly. Your satisfaction is important to us, and we are committed to making this right. Thank you.
DO NOT PURCHASE FROM THEM! PAY ATTENTION TO THE REVIEWS. Look at BBB and Google reviews. I made a big error in trusting this company with such bad reviews. I purchased a pcm that was supposedly a plug and play unit.
I paid for a flashed pcm which I did not receive. After installing the unit I had to have my vehicle towed to a shop and pay for them to flash the unit.
After contacting them I received a response claiming that according to my warranty they take no responsibility and refuse to reimburse me for the unnecessary charges I had to outlay.
Tip for consumers:
Use another supplier. They do not stand by their products.
Products used:
A vehicle computer (pcm) that was supposed to be plug and play.
Date of experience: March 3, 2023
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
We ordered computer for a tribute didn't work sent it back Got another one still didn't work took it to dealership they said computer wasn't programmed and keys wasn't for it costed me 486 at dealership to get fixed so order off flagship one at your own risk they are a big joke
Date of experience: April 19, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, you did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I've never been so dissatisfied with a company. My order took four weeks to ship but FS1 charged my credit card immediately. FS1 was horrible on the phone and would never commit to when my order would ship. When it finally arrived it was installed and the check engine light activated within 200' of the shop. All the same codes showed up and the transmission went into limp mode. I asked the company for a return authorization and its been 5 weeks with no return number or email. I've talked to them three times and still nothing. Due to the incompetentcy of FS1 I have been without my Jeep for over two months and they had my $825 and I had a worthless product. I finally disputed the charge to my card and received a credit from my credit card company. Do yourself a favor and don't do business with this company. They are crooks.
Date of experience: July 4, 2020
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Aaron, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out as part of our lifetime warranty. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much