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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,647 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Van was cranking but wouldn't start after installing the new part.
Mechanic found no spark from the computer to the auto shut off relay
What now?
Date of experience: April 27, 2024
Great experience with your team. From ordering to the electronic updates, to arriving early then expected.
Date of experience: April 28, 2024
Scam company will only send you the part if they have it but will charge you for part and shipping even if they dont. Like most ppl on here you call them and wait hours you talk to 5 ppl and end up gettinn told they will call back and NO CALL BACK. I paid for overnight shipping its been 5 days no tracking update, no product to my door, and no reaching someone from this company to ask whats up. Overall i had to file a claim with my bank to get my money back. Dont buy!
Date of experience: May 22, 2020
Worked as it should. Plugged it in, programed the keys and it fired right up. For being custom programmed for the truck already was nice and it came in a respectable amount of time
Date of experience: February 10, 2024
Although parts often say plug&play it usually requires more steps than that. However, the ECM was literally only Plug&Play! No extra steps no extra programing no nothing. Plug&Play!
Date of experience: February 24, 2024
I ordered a PCM for my 1997 Ford Econoline Ambulance on their website the 28th of July. I received an email shortly thereafter stating they would need an additional $288 (that's in addition to the $354 I initially paid) to ensure it worked with my vehicle. I was told it would ship within a week and it didn't. I contacted them and they said it was programmed and being tested. They sent me a tracking number that was created that same day. Today is August 9th, I get no reply to emails, and they will not answer my phone calls (I'm on hold as I type this review) and the tracking still says "Label Created USPS has not yet received item". I'm filing a fraud charge with my bank and pulling my money back.
Date of experience: August 9, 2021
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. I have checked your account. The price increase is due to the different part number that you ordered from the part number we have decoded from your VIN which is what we can guarantee that will work. Since we can only guarantee the latter part number, we offered you an option to choose our suggested part number with the corresponding price increase or if you choose your original part number, we will happily cancel your order and issue a full refund. You have chosen to pay for the part number we guaranteed. Your unit is currently ready for shipment and the tracking number has been sent to your email. The tracking number will be updated within 24-48 hours by USPS once they have the package in their facility. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!
Kinda sucks i have to replace the computer because the alternator died... but the price is right and plug n play and no steelership needed...thanks...
Date of experience: September 20, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
Flagship one shipped me a brand new PCM for my Jeep Wrangler 2006 which wouldn't shift gears. Installation was straightforward and gears shifted like a charm. Would like to recommend Flagship1 to anyone looking for a replacement PCM for their vehicle without hesitation. These guys are the real deal!
Date of experience: July 5, 2019
I ordered an ecm June 18th and it was not programmed correctly according to the nissan dealership. I sent it back they received it on July 2nd. I called them over 20 times and they never connected to my account manager or any other manager. After contacting the BBB they sent me a refund of less then half of what I paid. To be fair they told me the reason for sending me 90 dollars was for 20 percent restocking fee and 85 programming. Why should I have to pay for a program that was not done. They are crooks stay far away.
Date of experience: September 23, 2020
I purchased a computer and paid to get it put in and it wasn't programmed right so couldn't use it,I reached out to customer service and Stull haven't heard anything back yet been one week
Date of experience: February 12, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Purchased an ECM On Sept 14th I sent an e-mail stating the instructions were not included never received a response. Days delay while I was waiting a response. Installed the part and it worked for 2 weeks then starting failing. Had it replaced at a dealer. Contacted them on Oct 23rd asking for a Return Authorization. This is 39 days! I requested a refund several times and they will not issue a refund because it was over 30 days. They make it impossible to return in 30 days. They are non responsive and they sell defective parts.
Date of experience: November 26, 2019
Thank you very much after i understood the process everything proceeded as you indicated.i was updated on each stepmom the process through delivery.
Thank you very much
Date of experience: February 21, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Sam! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
It was a horrible experience returned the pcm 3times no good ended up getting a credit they do not return your money it took 4 months to get a credit that I was forced to use on a different pcm purchase I prayed to God that it would work it did. I am looking to get a different source of pcm dealer horrible experience
Tip for consumers:
Don't do it unless you have no other option
Products used:
Used pcm from junk yard
Date of experience: December 13, 2021
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Very happy with my experience called in and spoke with Jhomalyn she took my information and I did receive my part sooner than expected. She was polite and did answer all my questions. Thank you
Date of experience: February 8, 2024
Good day Josue, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.
I bought a computer for my Jeep Grand Cherokee Limited I6 4.0L 4X2
Wow fixed all the stalling and rough idle issues for me.
Thank you for doing quality work and fast/well packaged shipping.
Date of experience: February 7, 2024
Good day Olegario, we're pleased to hear that our product solved your issues! Thank you for your feedback.
Easy to order, the only compliant is how long it takes to get the item I have inpatient customers who can't wait.Other than that it was great!
Date of experience: April 29, 2024
Date of experience: April 2, 2024
The one thing that sums up my experience with this company is the word "integrity." They know what it means and they have it.
Date of experience: May 8, 2024
I had a problem with my 2007 Chevrolet Silverado. No crank no start and no communication with ECU... they were glad to help and took my vin so they could program a new one. Installed new on and still no communication. Meanwhile found rodents had chewed wires on my neutral safety switch. Fixed wires and still had no communication from ECU... finally had truck towed to shop for repair. Technition called and asked if i had old ECU i say yes. He re-installed old computer and truck works fine... tech said new computer was not programmed... 600 dollars out of my pocket because of lousy work done by Flagship One company offered no re-imbursement
Tip for consumers:
do not trust this company to do the right thing and refund your money after they fail to deliver what they say on their website.
Products used:
used old ECU
Date of experience: March 7, 2022
They handled everything perfectly with no delays. They changed my company insurance to what I needed some canceled registrations and an accident. Everything was handle perfectly with no delays.
Date of experience: February 8, 2024
Thank you so much Scott for the positive feedback and 5 star rating! Let us know if you have any questions.
For weeks I've been getting the runaround, a few more business days, a few more business days. Today there is a rooster crowing in the background, ummm? Now it's been programmed and is awaiting testing, like I believe that. When I ask for someone by name they refuse to connect you. They refuse to issue a cancellation. They are incompetent liars. STAY AWAY!
Products used:
None, Never showed
Date of experience: October 12, 2021
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
JUst great product and support - Initially upon receipt had a problem with vehicle - they offered to help all they could - even offered a return and recheck of the provided ecm... DIdnt need and all worked out great
Date of experience: October 1, 2019
Do not I repeat do not buy from this company! They do not honor the money back. The ecm computer they sent me didn't even work. My fuel pump wouldn't shut off and my engine wouldn't turn over. They send out core computers and just slap some stickers on it to make it look legit. I was told that even though I was past the 30 day money back that I would get a full refund and to just send it back. Ha! What a joke it never happened. They didn't even offer a replacement even though they claim that there is a 1 year warranty. And don't even get me started on the "customer service" they are rude and talk over you. They are clueless and rude and don't know what they are talking about. But if you're in the mood to waste your money and get talked over by all means this is the company for you.
Date of experience: April 6, 2020
This company is a Scam. They take your money and send out wrecking yard and salavaged parts that do not work. I have been waiting 6 weeks for an ECM that I paid for. My Colorado ran with the old one, but sometimes it would loose communication and would have an engine miss. I ordered a replacement ECM from Flagship one that was supposed to be programmed and ready to install. My truck would not even start with the dirty POS that they sent out. I am still waiting to recieve a part from them. Supposedly the case manager had a family emergency and no other human being at the company can assist with the order. They got my money and I am still waiting for my ECM. NEVER AGAIN will I do business with this so called company. Order number #******* for proof of order.
Tip for consumers:
Do not use Flagship One for anything.
Products used:
None yet, still waiting. Car down for 6 weeks and counting
Date of experience: July 14, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. As per checking your account, the prepaid return label had been sent to your email. Please send the unit back while we are working on your replacement that we will ship as soon as possible. Rest assured we will use what happened to better our experience in the future.
Had nothing but problems with flagship1 and Mary A! Part was supposed to arrive in 3-7 business days…it took 14. Called to talk to someone about it got connected with Mary A. She is absolutely terrible at her job. She lies and lies and lies…when I asked to speak to her boss they were never there and they couldn't call me later so it was like Mary A didn't want me talking to her boss. Asked to have package shipped "next day" Mary A doesn't even know what that is so it got shipped "priority" like everything else does and I was told I would get upgraded shipping since part was so late…that didn't happen so I waited 3 more days. Still waiting on a call from flagship1 management but let's face it they don't want to talk to me and hear about how terrible their company and Mary A are so I'll just leave this here.
DO NOT BUY ANYTHING FROM THESE SHEISTERS!
Tip for consumers:
That I was gonna take over 2 weeks not 3 days
Products used:
Pcm
Date of experience: December 21, 2023
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Casey, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.