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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,645 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The computer I received was not programmed, had to pay someone to come and program the unit. Very unsatisfied.
Date of experience: May 8, 2024
Ordered ECU on the October 11th and received it on October 24th. After installing plug and play ECU, car doesn't start. I paid $230 for piece of equipment that doesn't work. I've emailed them and no response. $#*!ty customer service. I will never recommend them to anybody. Never using them again.
Date of experience: October 26, 2020
Bought already programmed computer unhooked plug in programmed.keys let they told me too worked well
Date of experience: May 13, 2024
Order ECM around Feb 24,2024 but didn't receive until around March 21 2024. Would have given them a better review if it hadn't taken so long.
Date of experience: April 28, 2024
Date of experience: February 24, 2024
Followed up with me regarding the PCM, voluntarily sent the directions for the Key Learning, Responded to my questions in minutes.
Date of experience: June 15, 2024
I was a bit nervous when I first purchased the computer for my SUV because of all the bad reviews. I ordered the ECU and it was a promised 2-7 days for shipping. It ended up getting here in 12 days. Once it got here it was actually packaged very well and protected. I opened it and it came with an OBD2 Programing tool and the ECU itself. I installed the new ECU and followed the instructions and as promised 30 minutes later my truck started and has been running great ever since. I will update the review as much as I can in the next months... I know everyone is frustrated and disappointed in this companies service. I don't know if I got lucky but in the end it worked so I'm happy. Only complain is they should not promise fast shipping when it takes twice the time other than that it was affordable and it worked.
Tip for consumers:
Shipping takes longer than expected.
Products used:
ECU or PCM
Date of experience: October 14, 2021
Thank you so much for supporting us with your 4-stars and kind words. We appreciate it a lot! Rest assured we will use your review to better our experience in the future.
After receiving the ecm for my caravan, before it was started the ecm showed all 6 cylinders locked rich. The codes could not be cleared and the vehicle would not start.
Returned the ecm to flagship for warranty and they have the codes and information.
Flagship has sent me the forms for the codes repeatedly and has failed to provide a replacement ecm.
After a lengthy call to flagships call center, there is still no help.
I'm out my money and the ecm for my van.
I've been scammed.
Date of experience: August 22, 2022
Hello Karen, this is not the experience that we want you to have. As per checking on your order records, we just received the unit that you sent back and our tech team is working on it. We assure you that your case is being taken cared of, once the unit is tested good, we will update you with a tracking ID. We apologize for any inconvenience and thank you for your time.
I am still waiting for the mailing label to send the old one back to you. Thanks again for all your help.
Date of experience: May 7, 2024
They have very poor customer service the phone hangs up or they hangs the phone up in your face very poor customer service worst company I ever had to deal with still waiting on my computer its been 3 weeks everytime I call it a different story. Send me my dam right computer or send me my
Dam money back as soon as possible... asp.
Sincerely. MARY ARMSTRONG
Date of experience: July 13, 2022
Ordered a computer 3 months ago and have yet to get a refund. Every time you call to speak to someone to handle any issue they ask to email you or call you back. We have called 4x and have yet to speak to anyone who can help. Each time we have been told an account manager will call us back and we have NEVER received a call back. Do not do business with this company!
Date of experience: June 23, 2020
I ordered my ECM two weeks ago. All is shows is "PROCESSING ORDER" on the website. They charged my credit card, and on the site says 3-7 days. My vehicle is still not operating, as I have no part. 4 days ago, I used their chat function on their site to get an update, I was told in 2-3 more days and they gave me some bogus shipping number. As of today it still says processing and I still have no part or real tracking number.
Date of experience: October 8, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Do not use! Oder 2 ECM took over a month to confirm order. Canceled order and this scamming company still charged my credit card. Had to dispute the charges and still fighting with them. When you call flagship you will be transferred over and over then eventually they will hang up on you. Promise you Do Not Use This Company! Nothing but trouble
Date of experience: October 26, 2020
Everything was as expected and customer service was good and I was very pleased with everything
Date of experience: June 19, 2024
Ordered TCM for my 2014 Cadillac ATS, received new TCM within 3 weeks however it did not work. Been trying to get a replacement sent out for over 2 weeks with very little communication from Flagship one. Still Waiting for a response.
Date of experience: October 19, 2020
Great it was easy to place the order the van is back on the road! Thank so much
Date of experience: June 18, 2024
Had a charging issue on a 2010 wrangler. The new preprogrammed pcm fixed it!
Date of experience: June 15, 2024
Fast shipping and easy to order. Great customer service. Would use again if the need arises.
Date of experience: June 20, 2024
Great product excellent customer service
Follow up on product.
I been using their service for over 7 years
Prices are right
Date of experience: April 29, 2024
Horrible phone customer service. All females which i wouldnt care if they were actually knowledgeable about what they sell. Nobody can answer technical questions and they have to transfer everything to the department manager... then once you get transferred the manager if she is busy she will just tell you to hold without picking back up even after 40 mins on hold. Then i call back and they say she is busy so they said the manager will email me but then hangs up before i have a chance to ask when i can expect the email. If youre going to sell car parts, maybe get some staff who actually knows what theyre selling?!
Date of experience: December 20, 2019
It was effective solution to my problem. Thanks to flagship one.
Date of experience: June 19, 2024
Date of experience: May 16, 2024
Date of experience: September 13, 2023
WE BOUGHT A COMPUTER, WAS BAD. NEVER HEARD BACK FROM YOU.
WE DID BUY A FEW COMPUTERS FOR OUR DEALERSHIP WITH NO PROBLEMS. LAST 2 OR 3 WE HAD PROBLEMS. LAST COMPUTER HAD ALREADY BEEN BEEN PROGRAMED. OUR MASTER MOPAR TECH COULD NOT REPROGRAM IT.
VERY UNHAPPY. WE EMAILED SEVERAL TIMES AND NEVER HEARD BACK FROM YOU.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Hello Curt, this is not the experience that we want you to have as a loyal customer. I reviewed your order and we want to address this issue properly. Please send us an email on admin@fs1inc.com so we can make this right. Thank you for your patience and cooperation.
Bought a refurbished CPU for my 2006 caddy from this company. They said it would be pre- programed for my car using my Vin number. It took over 10 days to get the CPU... and the unit failed to work! The vehicle instrument readout read, "starting disabled", "anti-theft mode" had the vehicle towed to GM dealership, they diagnose the problem with CPU computer as "locked out", and we're unable to unlock it. That should not have happened the CPU had been programed to my vehicle using my Vin number like they stated. Hopefully I won't have an issue getting my refund on the defective CPU... that was junk! VERY DISAPPOINTING!
Date of experience: June 4, 2022
Thank you for your review. We apologize for the delay however I do see it arrived just 1 business date late. We try our best to stay in our time frame however it is common for issues to arises with these units during programming and we want to be sure everything is correct before going out to you. I see we will be issuing you a full refund once that unit is back to us. We hope to earn your business again!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.