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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,644 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The product so far so good. It was late coming but I received.
Date of experience: June 15, 2024
Easy to order and fast delivery world recommend. Thanks for an easy process
Date of experience: June 15, 2024
Fast and easy-to-use pre tested and ready to go...service is good...over all company
Date of experience: June 15, 2024
Great product. Will use again. Knowledgeable workers. Great pricing.
Date of experience: June 17, 2024
The absolute worse experience I've had with an on-line purchase. NO personal service; PIECE OF CRAP sent to us (programmed computer "brain"); NO help on return; NOTHING that even comes close to a happy experience... and TWO MONTHS wasted. Read other complaints. They are all true. (Call ProTech... what a difference.)
Date of experience: September 22, 2020
It worked pretty good just out of the box. It seems a little weak till it gets warm.
Date of experience: June 15, 2024
This Park City great it let me know that my alternator was going out the alternator was the problem thanks
Date of experience: May 5, 2024
Works great, very pleased with quality of item, would definitely buy again if needed
Date of experience: June 18, 2024
Quick and easy product exact as advertised, will be using them again
Date of experience: June 18, 2024
Good job👍work like it should.would recommend to anyone,thanks again
Date of experience: June 18, 2024
Flagship product and service are top notch. Highly recommend.
Date of experience: June 18, 2024
Needed a Ecm programmed and ready for installation
Flagship One delivered.
Great Company
Date of experience: June 18, 2024
Worked out great. Customer was/is happy with the outcome. Would purchase from them again.
Date of experience: June 17, 2024
Product took a little longer to receive but the company communicated the delays the entire time.
Date of experience: June 17, 2024
I Wish they had 0 stars
I Wish they had 0 stars! This company is an absolute sham! Once you place your order be ready for eternal hold and "Sorry sir/Maam you account manager is not available at this time and I can not cancel your order!" the Previous review shown here are FAKE! Make sure you buy from a US company and not these crooks!
Date of experience: September 18, 2020
I ordered a pcm for my 2016 jeep Cherokee $250 i called after waiting 2 weeks to check and see when i would receive my pcm they told me they had a hard time programing that they was on the third one i was ok i give it a little more time so its done right so i waited called 3 days later they tell me that it was almost done then thay called me on on may 20 and left a message saying the cant program it they going to give me a refund so i called they say it take 24 to 48 hours and know its may 26 and nothing so i email them they emailed some crap saying my bank took it out already i contact my bank and they havnt took out anything from there bank why would they do that if u supposed to deposit it back in my bank so im filling against this company through my bank so i can get my money back
Tip for consumers:
Dont order from them
Products used:
Nothing
Date of experience: May 26, 2021
New ecm worked great, good communication through emails and good product
Date of experience: June 17, 2024
The process was simple and the part worked, now hopefully my vehicle will pass the emissions test. Thank you flagship.
Date of experience: April 27, 2024
Worked like a charm! Jeep wrangler 2009 jku
Was sceptical, computer worked but didn't fix the issue I was having so it wasn't the computer after all but it's ok.
Date of experience: February 13, 2024
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Stephanie.
It was very easy and you had what I needed it was delivered on time and fit great
Date of experience: June 16, 2024
Received the ECU in a timely manner. The part was installed and the issue was fixed. Super service. Thank you
Date of experience: May 3, 2024
Have used Flagship multiple times and have always been satisfied.
Date of experience: June 17, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Dear Tridrick Loggins,
We are very sorry that you were unable to receive the Engine Computer that you purchased from us and had to cancel the order.
Initially, we had an engine computer in stock that we programmed and tested, however, it did not meet our required standards for quality testing and programming, and thus, we were unable to send it to you.
We use several scanner tools, simulators, and even an actual vehicle for programming and quality testing to ensure that our customers would be receiving a perfectly working unit.
We were in the process of sourcing out another engine computer that is compatible with your unit for another round of programming and testing. The demand for this popular item has exceeded our expectations, and our stock is depleted. We are constantly in communication with our partner facilities to replenish our stocks, however, we do not have a definite/specific time as to when a compatible engine computer will be available, we always receive new shipments of engine computers however we do not have an available engine computer that is compatible to your vehicle at the moment.
We understand that as a loyal customer when you make a purchase, you expect to receive your product in a timely manner. The last thing that we would like to let our customers do is to have them wait and not meet their expectations, and for that, we are very sorry.
There was a phone contact specific to this order last 05/20/2021 for a cancelation of the order and refund of the corresponding charges which was immediately initiated and processed.
Please advise that we had canceled the order and refunded you its corresponding charges upon request. We understand that having the charges reverted back to your account is paramount, this is the reason why we prioritized your refund request and informed you as our customer that it would take at least 24-48 hours before it will be reverted back to your account.
Should you need further assistance specific to this concern, we will be more than happy to help/assist you with this refund request, also, please let us know if you need any documentation stating that the refund request had been initiated/requested to your bank/financial instituation most specifically during the date/time of the refund request date/time.
In the future, if you need our help, we are always ready to serve/help you. You may contact us thru chat on our website (https://www.fs1inc.com/) or feel free to contact us at our hotline 516-766-2223 for all your engine computer needs.
Thank you,
Flagship1