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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,644 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I would run from this company. I purchased a ECM from them 07/2019. They were my "best friends" when I was giving them $$. Fast forward 11 months to 06/20: my ECM was shutting down in the Oklahoma heat. I mailed it to them ( per their form, it says in bold red, to send it) and confirmed they received it. Three weeks later... nothing had been done... nothing. I pleaded with them that uber/ Lyft was too expensive. They rushed it back at that point, but still shut down in the July heat. The very first day, it shut down. They would not work with me... recall, they were my best friend, when money was on the table, but when integrity was the issue, THEY WOULD NOT RESPOND, THEY WOULD NOT TAKE MY CALL, OR EMAIL.
I'll suggest this, this company would not get a 1 star out of 10 from me. Why? Integrity is everything. When one has to use some of the " sawbucks you gave them" in order to back up their own written warranty, but elects to totally ignore you... run, find a different company
Tip for consumers:
Research this company, you'll find a lot of negative reviews. Note that on th their website you can't leave a review, as they edit the quality of what they allow to be posted
Products used:
PCM
Date of experience: February 15, 2021
Received my order. Installed it and everything went like it should.
Happy with how it all went.
Date of experience: June 17, 2024
Very fast and easy process! And it fixed the problem I was having!
Date of experience: June 15, 2024
It was great service easy to work with and very nice people i will keep doing service with them again
Date of experience: April 27, 2024
Unprofessional, rude people that care about customer service. They did give me my money back, after I disputed the charge with my CC company.
Stay away from these people.
Tip for consumers:
Don't buy from these people
Products used:
None
Date of experience: January 13, 2021
Kevin, we sincerely apologize for any inconvenience. Please kindly E-mail us your Order Number directly to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you ASAP regarding your issue. We hope to restore your 5-Star experience. Thank you.
I never received the PCM I ordered from them so I can't comment on the quality of their products, but in the process of having to fight for my refund I enlisted both the BBB and PayPal complaint processes and what influenced me the most was their utter disregard for the facts of my transaction and communications they stated in their response to the BBB complaint. They lied about almost every aspect of our transaction even though I have all the date stamped emails and phone records that show their interpretation of the events were pure fabrication. This is not a company I would ever recommend to anyone. You cannot trust them, they will lie to you too. Stay away!
Date of experience: October 15, 2020
Took a month to get ECU for Toyota Prius 2011. Came with 5 permanent codes. Sent it back. Took another month. Said it wouldn't have any codes. Clean plug and play ECU. Came with 4 permanent codes. Sent back for refund. They charged me $85 restocking fee. Junkyard ECU full of codes. They have no software to clean ECU's. Don't waste your time with FS1.
Products used:
Auto part. ECU computer for car.
Date of experience: February 13, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Great communication. Staff was extremely helpful. TIPM arrived on time.
I would have rated them 5 but I haven't installed the TIPM yet.
Date of experience: April 27, 2024
The experience was great from the ordering to the receiving.
Date of experience: June 17, 2024
I always know the parts I order are going to be the right one thank you
Date of experience: June 15, 2024
Ordered a standard ecm for a gm vehicle, FS1 took 2 weeks to complete the order, with emails stating they were working on it and it's very complicated. It is not.
2 weeks to receive the ecm and it does not work. Called customer support and they sent me a form to fill out and said it would be 24-48 hours before someone got back to me. This company is a scam. They have no idea what they are doing and at best, are sending out junk yard parts that are not programmed.
DO NOT WASTE YOUR TIME WITH THEM
Tip for consumers:
do not use this company
Products used:
reprogrammed GM ecm
Date of experience: October 18, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Our units pass our quality control procedures before shipment and we apologize if it took longer than what you have expected. Please contact us at admin@fs1inc.com so that we can make this right. We would be more than happy to resolve this issue with you as soon as possible.
When we place order, it is always on time and have had no issues with any of the products.
Date of experience: June 17, 2024
Joselynn is great, sent me a link so when I was ready to purchase it was there. Thank you Joselynn. Everyone that I have dealt with at your company has been great to deal with and that is awesome. Thank you, Stacy at Ron's Automotive.
Date of experience: February 13, 2024
Found an uncommon computer and everything worked first shot.
Date of experience: June 17, 2024
Computer arrived clean and ready to be installed. Professional customer service.
Date of experience: June 17, 2024
Flagship one inc is a big joke I called them they are rude unprofessional people Who do not care about there products now working they don't wanna refund you your money I'm about at the point we're I'm ready have my lawyer contact them to get my refund I would never recommend ordering anything from them
Products used:
Pcm
Date of experience: January 15, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Tried to use these bozos, on a pcm for a dodge caravan 3.3. Trans issues. They sent one out after 10 days. They told me I would get it in 3 days liers! Then when it finally showed up. The van would not start. They wanted me to send it back for inspection. Then they would get back to me when they had time. That is unacceptable. They provided a return slip that had the wrong address on it so when I sent it back it went somewhere else. These guys are the biggest ripoffs out there. If you are reading this before you buy from these ripoffs! Don't do it. You cant even call and talk to someone halfway knowledgeable! Coronavirus should shut them down let's all pray for that. Pepole in business like this make it bad for us honest repair shops? It only cost me 200.00. At this point, if I can save at least 1 person from being ripped off bye these bozos, it will be worth!
Date of experience: April 10, 2020
I have heard of issues using this service online but the product works fine. Will update if I have issues soon.
Date of experience: May 2, 2024
I purchased a PCM in June of 2020. It did not work. I got a return authorization. (See attached) and have been waiting every since for a refund! All communication goes unanswered. Stay away.
Date of experience: October 16, 2020
Updated on each step of the order. Love the details. Easy and quick and knowledgeable.
Date of experience: June 15, 2024
ORDERED TWO DIFFERENT COMPUTERS, ONE FOR A CARAVAN THAT WASNT CHARGING CORRECTLY, RECIEVED REPLACMENT ONE IN 12 DAYS PLUG IT IN AND ALTERNATOR WORKS BUT ONLY RUNS ON THREE CYLINDERS[SIX CYL ENGINE] PLUG IN OLD COMPUTER RUNS FINE,PUT NEW ONE BACK IN AGAIN DOUBLE CK CONNECTIONS AND STILL ONLY RUNS ON THREE CYLINDERS REINSTALL OLD RUNS ON SIX FINE BACK IT OUT OF SHOP AND SEND COMPUTER BACK [ANOTHER WEEK AND HALF GOES BY] THEY SAY NOTHING IS WRONG WITH COMPUTER WILL SEND BACK OR IF REPLACE WITH ANOTHER WILL VOID WARRANTY. OTHER COMPUTER I GOT WAS NOT PROGRAMED FOR VEHICLE TOOK TWO WEEKS TO GET AND SENT BACK AM STILL WAITING FOR RETURN BEEN ALMOST TWO WEEKS. DONT EXPECT COMPUTERS IN 5 TO 7 DAYS AND DONT EXPECT THEY TO WORK WHEN YOU GET IT. IVE USED THEM IN PAST AND WAS HAPPY WITH SERVICE I DONT KNOW WHAT HAPPENED IN A FEW YEARS TO GO DOWNHILL
Products used:
REMAN ENGINE COMPUTER
Date of experience: October 6, 2023
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Purchased an ECM for 2011 Escape. Should have known something was wrong when their key programming instructions didn't work. My husband put the old one back in and drove to a locksmith to have the keys programmed for $60 after reinstalling the new ECM. On the way home the transmission wouldn't shift correctly. Starting in 2nd, skipping 3rd and never shifting past 4th on the highway. The car wouldn't even idle properly. He gimped it back to the locksmith the next weekend to have the keys reprogrammed again after reinstalling the old unit( another $60). The ECM from Flagship 1 is garbage. After having to sign their warranty document it isn't worth the trouble of sending it back. 20% restocking fee and $85 because it was a programmed item. Complete waste of money!
Date of experience: February 21, 2021
Hello, we were unable to locate your account using the information provided on the comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right
Fast service. Product as described
And most importantly, the ECM was plug and play and started first time. Excellent
Date of experience: April 27, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right as a reference number to your order was not provided.