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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,644 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I received my order in under a week and the product is performing flawlessly. Thank You!
Date of experience: June 15, 2024
Okay. Was skeptical if this website had a legit return policy. $360 later …
Date of experience: June 15, 2024
Outstanding when I call all my question and concern was answered the part fixed perfectly
Date of experience: June 15, 2024
Positive experience from start to finish fast and informative warranty included
Date of experience: June 15, 2024
Quick response, timely delivery, product was as described.
Date of experience: June 15, 2024
Went as expected, car is working well now. Would recommend this company.
Date of experience: June 15, 2024
Never recieved my ECU. Was told there was a problem on there end and that it was going to take a week longer than originally anticipated. The next week, there was no update from my Account Manager (not sure they actually exist). The next week I got my own replacement and had a dealer program it. I tried to get my order cancelled and they said my Account Manager was not in, but they'd call me later that day (they never did). I tried again this week to do the same. Once again, my Account Manger was not in and would call me later that day. I just decided to fight it through my bank instead, these guys have to be just scamming.
Date of experience: September 3, 2020
Great products and service always use them for computers best service
Date of experience: June 15, 2024
They were helpful letting me know ever step my part was going through up to me receiving it. I will use them again.
Date of experience: February 24, 2024
Hello Latesia, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Went fine we thought we had a faulty PCM however FS1 was able to test the PCM and found no issues, after receiving the PCM back we found there was a wiring issue and not the faulty PCM. They only charged us for checking out the PCM and no repairs. Thanx
Date of experience: February 12, 2024
Hello Mike, we're thrilled to hear that you had a great experience with us! Thank you for your kind words and for recommending us.
Ordered the part early may was told would receive May 28-June 1 havent received anything talked to someone that said a supervisor would be calling me back so dont call back Sent several emails no response called back no ones answering Dont by from this business they'll rip you off and send parts that dnt work
Date of experience: June 8, 2020
Placed an order over a month ago with FlagshipOne Inc., was intrigued by their website that say 5-7 business days for shipping. Also states their Covid-19 update as being 100% operational, yet when you ask about delays it is because they are short staffed due to Covid-19. It took them over a week to send a message about needing to verify the VIN for my car. And even then I had to call them again to find out why it hadn't shipped, they told me about the VIN verification. Everything about this business turned out to be a lie. The item has now shipped and they were supposed to expedite shipping for me because of the delays, however when I spoke to someone today, they said that was not going to happen because it is an $85 charge that they just can't give to someone for delays. We will see if it even works when it arrives, if it arrives.
Tip for consumers:
Find another place to buy it from.
Products used:
Powertrain Control Module
Date of experience: January 24, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Thank you add I will call soon for the work. Thank you w the concern
Date of experience: June 15, 2024
The buying and shipping process was easy and quick. I was updated during the whole process
Date of experience: June 15, 2024
Everything went good, just try to process and deliver items a little bit faster..
Date of experience: June 15, 2024
Quality product, came with programmer, good packaging, average delivery time.
Date of experience: June 15, 2024
Everything work and had too customers service. Would use them again
Date of experience: June 15, 2024
Found the correct ECM for my vehicle and worked perfectly. Great service
Date of experience: June 15, 2024
Bought from this company before quality products and very good customer service.
Date of experience: June 15, 2024
All is well so far, will follow up after install, been in and out of hospital
Date of experience: June 15, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.