- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Flagship1 is a joke customer service will ignore your phone call send u to voicemail I made a 900 dollar purchase on a ecm and there web site clearly says shipped in 1-6 buisness days well 12 days letter still hasnt shipped and no trackin # I have recorded all the conversations that we did have when they would answer the phone and I am getting my lawyer involved. I asked for a refund and thats when i started getting ignored so I do not recommend this place to anyone
Date of experience: September 1, 2020
I ordered a PCM from this vendor just over a month ago from the time of writing. It has been in transit with its last scan being when it departed the origin facility just over 3 weeks ago. Not only has flagship one neglected to reach out to me in any capacity regarding this issue; of the 10+ separate instances where I have reached out to them, they have all been met with shirking of responsibility and empty promises. Most often the promise that my "account manager" (who happens to be the only one with the "authority" to do anything about my issue), would be reaching out to me within the day. An account manager whom despite my multiple attempts to reach by phone and email to their specific email address, has yet to communicate with me in any manner.
Now I'm not trying to blame fs1 for USPS losing track of this package, but I would like to caution anyone considering engaging in commerce with them that if anything goes awry with your product once it leaves their facility, they will do absolutely nothing to remedy the situation; this includes reaching out to couriers in any capacity. As for anyone who has already made a purchase, I sincerely hope your experience is entirely different than mine. Especially considering the ever-present stressors of everyday life.
Date of experience: September 28, 2022
Ordered a PCM for my mini van from them. It didn't work. Took 2 days to get ahold of them on the phone only to be told that I hadn't been given the directions for install. They e-mail them to me. Followed directions and it still didn't work. Have been calling and chatting trying to get a refund from them since Oct. 10th. Nothing but run around and excuses.
I waisted my money. Don't waist yours.
Date of experience: October 21, 2020
Gave me instructions on how to program my computer. I had no problems I would definitely recommend them
Date of experience: February 8, 2024
Good day Tameka, we're glad we could assist you with programming your computer. Thank you for recommending us!
Part had slight shipping delay due to holidays no problem though Part fit perfectly and works as expected
Date of experience: February 7, 2024
Hi Jeffrey, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Dependable and easy to work with. Prices were a bit high but offered a discount for return business.
Date of experience: February 7, 2024
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Great experience all the way around. Customer service was very friendly and shipping was in a reasonable turnaround.
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Brian!
This is a fantastic company. I purchased a new 1995 Lincoln Town Car ECM from flagship one, Inc. Extremely friendly & knowledgeable staff. I will come back here.
Date of experience: January 12, 2020
Thank you! Appreciate your review and 5 stars.
I ordered my ecm it is advertised 1 to 6 days delivery. It has been 3 weeks and they cant even put someone on the phone who can tell me where my part is
Date of experience: June 28, 2020
This is the worst company I've ever done business with, no customer service, will not return emails, do yourself a favor go somewhere else, they get your money and you are on your own! THERE IS A PAYDAY COMING FOR THIS KIND OF BUSINESS
Date of experience: January 17, 2020
My Husband bought a module from them. The car had some troubles starting up but after installing the part it worked perfectly again. Installation takes a bit but now he pleased with his purchase.
Date of experience: July 14, 2020
Thanks so much for your review details and the 5 stars!
I've been waiting for over two months to get my problem solved and all I've got it different ECM now my Tahoe won't run at all has more codes than my computer I had one now I got twelve you can see clearly they just glass beaded a computer sent out now they won't even answer me lost job cause know car to get to work real pease of work this business need to be blown off earth
Tip for consumers:
Don't use them
Products used:
ECM
Date of experience: October 19, 2021
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your order. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Easy to order what I want.
But item did take over an extra week to receive, though you did keep me updated on various delays.
Date of experience: February 10, 2024
Date of experience: October 20, 2023
I had to call into customer service to ask about part I was purchasing and repo was so helpful as I would have ordered the incorrect part.
Date of experience: April 17, 2024
Been trying to get this computer return it took almost three weeks to get this computer. Customer service keep putting me on hold with several different people then the phone just hang up
Products used:
Ecm pcm control module
Date of experience: December 27, 2020
Henry, all apologies. We hope that the unit we have delivered is serving you well. Please also kindly E-mail us your Order Number to admin@fs1inc.com with tracking info for the delivered unit, so that our customer service specialists could verify your contact details to get in touch with you shortly. Please post in your Email a link to this review. We hope to restore your confidence in us as we strive to give our customers 5-Star experience. Thanks so much.
I had two part numbers on my pcm, called and Paul pointed me in the right direction.
I'll leave an after review once I put it in
Date of experience: October 6, 2023
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
I haven't been able to program the keys yet. I ordered the new CPU for a 2005 Ford Fusion and when I put in the part number it shows on the reader as a 08/09 with a 4 cylinder and I have a V6
Date of experience: February 7, 2024
We couldn't find the PCM, so we had Flagship One rebuild it. Everything worked out great! We saved customer money and the repair was great!
Date of experience: April 29, 2024
Product came in a timely Manner. Fit perfect instructions was easy to read. Customer service was great.
Date of experience: February 21, 2024
Hello Ronald! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Easy ordering the correct thingy, kept us notified all along the way. Works perfectly.
Date of experience: June 3, 2024
You guys gave me a different ecu than what the dealership told me I needed. You were right and the dealership was wrong. Good lookin out
Date of experience: April 27, 2024
Very reliable great product will recommend to anyone and everyone in the future and for all my future endeavors u will come to flagship one
Date of experience: April 27, 2024
The CPU for my 1993 Ford Taurus was programmed perfect. Put it in and started right up and no problems.
Date of experience: February 15, 2024
Good day Jay, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We sincerely apologize for this experience, Ryan. We strive to ship the product to all our customers in a timely manner, the unit has left our facility on time and was handed over to the courier. For any shipping concern, please contact the courier. We are always here if you need any additional information that might help on filing a claim. Thank you