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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Ordered a ecm may 31st 2023 was told I'd have it by June 9th here it is June 12th still no ecm run around from customer service it's bad communication now my customer wants a discount on the labor.
Date of experience: June 12, 2023
Part took to long to receive and pcm wasnt programmed to the vin Provided. We had to reprogram it at a cost to our shop.
Date of experience: April 27, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Will say item is in stock take your money and not send you anything... if you call about order good luck getting anyone on the phone... they will put you on hold and hang up on you... this was a good company years ago but obviously its run by a bunch of criminals now. SAVE YOUR MONEY... DO NOT DEAL WITH THESE THIEVES OR YOU WILL REGRET IT!
Tip for consumers:
RUN AS FAST AS YOU CAN AWAY FROM FLAG$#*!1
Products used:
NONE ...NEVER SENT ANYTHING....THIEVES
Date of experience: June 17, 2021
Good Day,
We are sorry for the delay in our testing and programming department. We are working on your unit in an expeditious manner and have upgraded your shipping for the inconvenience. We thank you for your business and look forward to getting your unit to you.
My experience with shopping with flagship 1 was great the computer i ordered for my 03 CTS turned out awesome thanks.
Date of experience: April 27, 2024
Quick process to order, perfect fit and works better then original.
Shipping fee nominal and fast delivery.
Date of experience: February 10, 2024
Hello Brian, we're delighted to hear that your experience was smooth and satisfactory! Thank you for your recommendation and for choosing Flagship One.
I've had the best experience with Flagship one. They fix my computer. I am up and running in less than 2 weeks they are fast and returning your products. Really really great people to work with.
Date of experience: February 11, 2020
Thank you so much. We sincerely appreciate your kind words.
Handled my order very promptly, let me know what stag my order was in throughout the whole process. Great company to do business with
Date of experience: February 8, 2024
Hello Wade, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.
I tried no stars. They do not return calls and sell parts that do not work. All they want is a credit card. Good luck getting a part. It's a scam, I should have listened to the other reviews.
Date of experience: October 8, 2020
As soon as I plug in to the car everything works it suppose to be. I'm totally satisfied
Definitely highly recommend this professional company.
Date of experience: February 7, 2024
I can't say any time i have used them it was a pleasant experience. Always have issues and end up chasing their bad part.
Date of experience: February 7, 2024
Hi Joseph, thank you for leaving your feedback and being a repeat customer. This is not what we want to hear from our client and believe me when we say that your feedback is invaluable in helping us improve our products and services. Please contact us when you experience any hiccup in your future order. Thank you!
Pricing was good and service was good. Turnover could have been faster but that is the fault of customs as i am in Canada
Date of experience: February 7, 2024
Thank you for the 5 stars Shawn! We're delighted to hear that you were satisfied with our service. If there's anything else we can assist you with, please let us know.
I installed it and it made no difference in the engine at all. Having said that probably wasn't product fault just bad advice from a mechanic
Date of experience: February 10, 2024
The worst customer service ever they will gaslight the $#*! out of you when one of their employees says one thing and you call back to confirm and get hung up on twice and then their manager will finally answer and proceed to lie about $#*! they have 0 clue on how Vin numbers show manufacturers dates so I got told by my account manager that 2 ecms came out of a 2011 camaro and the last one which is the third non working computer sent was a 2008 which is insane because a 2010 car can't take a 2008 ecm but they kept hounding me asking what scan tool was used when it's not a scan tool to install a computer o n a 2010 camaro it has to have a paid subscription for gm tech tool that can be on a laptop and is used for relearning the keys so everything can communicate but again their ecm would not recognize the keys and when you tell them this it goes in one ear and out the other and they will play games so you get frustrated and give up well they now have me to deal with everyday until their incompetence is delt with and im given the proper ecm for the car I need for a client *******% unprofessional and look on thier reviews they have a 1 star rating for a reason they are con artist at best and won't send you the right part but good thing I have documents and photos of 2 separate computer techs showing they can't install the ecm because it's faulty so if you want problems and headaches use them because that's all they are good at
Tip for consumers:
These people are clowns
Products used:
Ecm
Date of experience: May 1, 2023
Hello Brandon, Thank you for sharing your feedback with us. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.
Ordered, got it fast, installed it, followed instructions for programming my key, started fine, runs excellent, have had no problems. Will use Flagship 1 for all my future automotive computer needs.
Date of experience: April 5, 2019
If you're thinking about purchasing anything from this company don't say as far away as possible I purchased an ECM for my dodge truck was told it would ship in ten days this was on October 19 2020 it never came when I called I was told my account rep would be in contact with me never happened finally was contacted by the rep and was told the person which had my account no longer worked there and they would give me fifty dollars back on my card and would ship it overnight they did neither of these things when I called again I was told that the rep would contact me with an update never happened I filed a complaint with my credit card company and finally got my money back on January 11 2021 ordered from a local company and received it in two days
Date of experience: January 13, 2021
Ricky, we sincerely apologize for any inconvenience. Please kindly E-mail us your Order Number directly to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you ASAP regarding your issue. We hope to restore your 5-Star experience. Thank you.
Said it was available, then said it wasn't, then said it was. Just took longer than expected. Communication was great though
Date of experience: April 29, 2024
Date of experience: February 23, 2024
Best service I have 1999 f350 super duty dully truck runs like a champion after I get my module 100% recommended. Easy to order.
Date of experience: February 7, 2024
Thank you for the 5-star review! Your satisfaction is our priority Ricardo, and we're thrilled we could provide you with excellent service. Please let us know if there's anything else we can assist you with.
Great program
So great it did not work my car is still not running,computer is not recognizing the sencers.
Date of experience: April 27, 2024
Date of experience: April 7, 2024
The last three ecm i purchased from flagship 1 all had to be sent back to be cloned, which cost me a lot of money and had customers upset
Date of experience: February 10, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Easy to order fast, an accurate, good customer service they called and checked up on us, and also helped us with the relearn of keys
Date of experience: September 17, 2023
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
Ordered an ECU for my 2006 CTS Cadillac for $359 they told me the first one was bad and it was going to take longer it's been over 3 months and I'm still trying to get my refund they won't even answer their phone and when they do they hang up on you
Date of experience: July 28, 2020
Order pcm it came days an days after i placed order then after finally getting it the pcm was proggrammed wrong my transmission woud not work an dash still flashes all the lites on dash i called an email but no help at this point its money throwed away never never use these people save your forself time an the pain of trying to get help
Date of experience: October 29, 2020
Purchased a computer for my truck and Flagship 1 programmed the wrong VIN into the computer they sent to me. The VIN didn't match my truck and the VIN I provided them. I thought, "not a big deal", Just call there customer service line and I'm sure they will handle the problem.
I called no less than 5 times over a weeks time. Everyone I talked to were call service employees. No one, not even an account manager had a clue how to help. They always told me that someone would call me back which never happened. I also emailed about six or seven times explaining in detail the problem and would like a response. Zero, No response, even after a weeks time. Then there is the Chat feature which I tried several times. It's just as bad as the Customer service people that I talked to. As far as I can figure it's just a big answering service Company that cannot help in any way shape or form.
Terrible experience!
If you have a ton of time, don't care in what decade your vehicle gets repaired, and Love aggravation, This is the place to buy.
Date of experience: July 20, 2020
These Dodge computers are a pain. Had an HO2 issue and after plenty of diagnostics, decided on the ECM. It was. Excellent work.
Date of experience: April 27, 2024
So far pretty easy to order, wonderful prices! Much better than going to a mechanic and paying inflated prices.
Date of experience: April 1, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Ruby, We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.