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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
BEWARE! DONT BE FOOLED! THIS COMPANY IS A JOKE RUN BY CLOWNS! Don't be fooled by there good reviews because there FAKE... Notice how you cant leave a review on there website, its because they don't want you to, they just want to put made up reviews so it looks good to fool the consumer. There is only 2-3 people max that work there and NON of them have clue on what there doing. They took my money and have produced nothing but excuses for almost a month now with still no computer and still out of work! The whole 1-6 days things is BULL CRAP!
Date of experience: November 11, 2020
Excellent Service! I will use your services in the future. I am very pleased with my item that I purchased from you guys.Thanks.
Date of experience: February 21, 2024
Hello Frankie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
What a joke, how can they still be getting business. Advertise 3-8 days for service and 100 satisfaction guaranteed. It's more like 3-8 weeks for service and no satisfaction guaranteed. DO NOT USE THEM, SCAMMERS ALL THE WAY!
Tip for consumers:
Don't even think about using this company!!
Products used:
ECM refurbishment is the service I purchased
Date of experience: January 18, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
It was an easy, gast and reliable service… Customer Services were either calling, texting or emailing to ensure proper part
Date of experience: April 27, 2024
Bought a PCM from them. Received it a month later to find out it was not working. I certified mailed the PCM back to them and now 14 months later I am still out of a PCM, my money and my car is still parked. One of the worst customer service I have ever had to deal with. They give you the run around that "John A." is the only person in that company can help you. They DO NOT call you back or can even give you a straight answer when you have been on hold for 45+ minutes for 3 days straight. Save the headache and use a REAL reputable company! FLAGSHIP ONE IS A SCAM! BEWARE!
Tip for consumers:
RUN AWAY FROM FLAGSHIP ONE THEY ARE SCAM ARTIST!!!
Products used:
None because they do not work! PCM did not work from the get go!
Date of experience: February 10, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Not one pleasant experience this company are nothing but thieves! Dont spend your money, with this company. They have over 600 on going open complaints with the better business bureau.
Date of experience: July 8, 2020
I bought a ECU from Flagship 1( December 2019) and I received it in a few days however when it was installed the item was worse than the one removed from the vehicle. With the old ECU the vehicle would start and drive ( but it would also shut off and run hot) but with the one received (the connectors were corroded) it wouldn't even crank. I returned the item and another one was shipped which I never received. I was told that it showed "returned to sender" on February 6,2020. I have called and e-mailed on several occasions and left messages for the account manager who has never bothered to return the call nor reply to my messages. It is now March 3rd, 2020 and I still haven't received a new unit.
Leo Guzman 1999 Chevy S10 4.3L
Date of experience: March 3, 2020
High quality products from a non sketchy source. Couldn't be happier and they shipped to Canada within a week.
Date of experience: February 7, 2024
Hello Aaron! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Had a ECM programmed and after paying full price, wanted my core for future
Credit to the next ECM program and hopefully I don't need another one programmed. So why should I give you my core?
Date of experience: February 8, 2024
Good product so far everything is working well, and keep making good products. Thank you.
Date of experience: May 28, 2024
So far I am very dis-satisfied with flagship, The PCM was not operable when received and getting it replaced as promised has not happened yet. Once they have your money the support ends.
Date of experience: May 25, 2022
We apologize for the delay with your replacement unit. I do see from your account notes that your account manager is trying to actively stay in touch with an update and your unit is in the end stages. We hope you are satisfied once received!
Great experience and customer service. I will use them again in the future.
Date of experience: June 4, 2024
Your unit was exactly what I needed to save me from further unnecessary expenses and frustration. Thank you for the fix I needed.
Date of experience: February 12, 2024
Hi Emmanuel. Glad to know about your positive experience with us. Thank you for trusting Flagship One Inc.
I purchased ECM for my jeep. When installing the unit, the manual from Jeep said that tests ran show the problem could be in ECU so I sent it back for replacement. Now 11 weeks and 3 different reps later I am still waiting for the replacement, and I am told that the replacement will not have a warranty. One rep is not working there anymore (after 6 weeks waiting and emailing no emails returned0 the next said 1 to 4 days and it would be sent, 3rd rep 2 weeks latter being told it will be SOON still no part what does it take
To get my part never a reply.
Date of experience: July 11, 2022
Hello Randy, Thank you so much for your 5-star review. We're happy to know that you were able to find the correct part for your vehicle. Should you require any assistance, please let us know.
A+A+A+ Will be doing business with agine. Savings had to reset about 3 times.But ever thing went will.
Date of experience: February 21, 2024
Your trust in our company is what keeps us motivated Ronnie – thank you for the 5-star rating!
Always have a good experience with this company. They always keep me in the loop if there are any delays. Thanks a bunch
Date of experience: February 5, 2024
Your feedback and trust are invaluable to us – thank you for the 5-star rating Inland!
Hope it works. I received it but haven't had a chance to install it yet.
So far the service has been top notch.
Date of experience: February 3, 2024
Thanks so much for trusting Flagship One Inc Anthony! Looking forward to serve you again. Take care!
Happy that installing this part i no longer have issues with starting my car and my wife is also very happy that she can start the car with out having to get a boost every time thanks again
Date of experience: April 14, 2019
I ORDER IT ON MAY 26 ******* IS SUPPOSED TO ARRIVE BY JUNE 1 THEY KEPT SEND EMAIL DELAY 2 DAYS X 4 TIMES AND I TRY TO CALL THEM AND THEY DON'T KNOW WHEN I CAN RECEIVE THE COMPUTER THEY WILL HAVE MANAGER CONTACT ME WHICH I DIDN'T RECEIVE ANY CALL BACK AT ALL.
FINALLY I HAVE TO FILES A EBAY RESOLUTION TO GET IT SHIP TO ME ON JUNE 15
Date of experience: July 1, 2020
I ordered a PCM for my car on July 13th was suppose to arrive in 1-6 business days. Two days later told me they needed an additional $37.50 for the part because the one that I ordered, per their system, was wrong. In the process of not getting my part I ended up with Account Manager Angelo K. On July 17 I was told my module would ship in 1-2 days. Then on the July 24th I was told it would be delivered to me by July 30th. Had issues with the unit because I wasn't told I would have to pay another $125 to have a locksmith program my keys.
I tried to contact Angelo about changing the warranty to reflect the correct part number and price but his email was no longer in service and the phone number didn't work.
The part has worked for me but the time frame for the order was way too long, i could have sent my original part to Circuit Board Medics, had it repaired and not have to have my keys reprogrammed.
Date of experience: November 5, 2019
My product arrived in a timely manner and worked perfectly.
Date of experience: June 3, 2024
I always text Janna B she's very helpfull. And fast. No problem so far! The shipping to Puerto Rico is not to bad.
Tip for consumers:
No
Products used:
Computer
Date of experience: August 30, 2023
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
September 2,2022 -Original Order # H*******
September 16-18 - Shipped/Delivered
September 20 - installed, with NEW CODE, that was not there previous!
September 22 - after many emails, calls, finally process was started to return.
September 26 - RMA Approved
September 29 - Return confirmed/delivered to Flagship One
As of October 1 -It's been a MONTH, the vehicle is STILL SITTING. Still waiting for a 'clean' "plug and play" ECM.
Clearly - not as responsive or ships as fast -as site promotes! Be warned!
I will give a better review and when/if Flagship One quickly sends the replacement - and it actually works!
Tip for consumers:
Shipping, product, and responsiveness is not as promised - so far. If they are able to resolve my issue, I will update my review.
Date of experience: September 30, 2022
Thank you for your detailed and honest feedback, Heather. We assure you that our team is working hard to fulfill all orders and repair in a timely manner. We will keep you posted on each progress of your RMA. Don't hesitate to contact us if you have any other concerns. Thank you so much!
I m not talking about the delay of response 10 days to send a product, to finally received a not working product in France! You received 20 time the same document by mail (RMA) to explain what s the problem on the product... due to the fact I m living in France... a specialist as to open the calculator to reprogram it discovering that it has no codes and was defective from the origine.; after I return the product with the "autorisation" 20 days after, the product was not anymore warranty because we had to open it... if the controller was working at the origin I didn't have to open it! This company his hiding itself behind his warranty... where is the warranty to receive a functioning product? For info I bought to ARES TECHNONLOGIES the same product, deliver in France 3 days after, it was 20% cheaper and worked perfectly on my car... I spend more Thant 300 dollars of shipment for nothing... lost 500 dollars and won't stop complain... never buy use this company run away from them
Tip for consumers:
there is no commercial policy, the company does not recognize the fact of selling defective products, delivery times are incredibly long ... I discovered that competitors are cheaper and reactive in 3 days, when the company best delivered in 8 days
Products used:
CPU
Date of experience: September 6, 2022
Good day Jean, We apologize for any hassle and inconvenience that you experienced. I have reviewed your record and it shows that the unit you returned has been tampered with which voids your warranty. Our policy clearly states that once the warranty sticker has been tampered, that will void your lifetime warranty with us. We can send the unit back to you but if you do need another unit then you may need to purchase or reorder it. Please let us know how you would like to proceed. Thank you!
The process was very good. I have not yet installed the computer in the vehicle. But expect everything to work as planned.
Date of experience: February 21, 2024
Hi there Melissa! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.