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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Purchased 2 parts from this company a Engine control module and a Totally integrated Power distribution module (TIPM). We first received a TIPM that was obviously from a junkyard and 4 pins were corroded off and was obvious it wasn't going to work and had to send it back 2 times before receiving a good unit. The Engine control Module (ECM) however looked good but it was creating a problem we didn't have before. I sent it back to them and they sent me another ECM which also didn't work. I called them and they said they were sure the ECM was good they and I should send it back for them to test it. I did and they assured me it was a good unit. So we sent it to the Dodge dealer to see if they can verify the problem. After 2 weeks of testing and trying other components they still said the ECM was still bad. So I purchased another ECM from another company and guess what all the problems are gone. I called them today to send the ECM back to get refunded as this is an obviously a bad part, and they will not refund my money and will only offer store credit. I will NEVER buy another product from this pathetic excuse for a business. I just want my money back as I never received a usable part from them!
Tip for consumers:
this company is the worst I have ever dealt with very unprofessional and bad products and will not refund
Products used:
Engine control module
Date of experience: February 8, 2023
Called and talked to a sales rep and they took all the information and sent me a E,C,M, and it worked perfectly THANK YOU will surely use you again if I need anything
Date of experience: February 21, 2024
Hello Walter! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
I have been in business for thirty years and have been working on cars for fifty years. This is by far the worst company i have EVER WORKED WITH. They take your money and if there is a problem the dont give a flying CRAP. They keep asking me to send the unit back before they will send a replacement even though is said bill me again to save time. Supposed to be an American company yet I have not talked to an American yet. DO NOT USE THIS FAKE COMPANY. ----------- TEN STARS
Date of experience: February 17, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Happy with their service and post-sale support I got on my order. These guys fixed my old computer within a little over a week. Really satisfied, my car is back on now.
Date of experience: August 6, 2020
Thanks so much for your kind words and 5 stars. We do strive to be the best in our business.
I paid $400. For an ECM for my Nissan.
Flagship sent me a used one, which I expected, but the top was on wrong when it was shipped to me. It didnt work of coarse.
Because they bought a used ECM for my vehicle, cleaned it off, put the lid on wrong on purpose, put their tamper seal over the hole used to mount it.
Then you get it and if you take the lid off and put it on correctly you just did exactly what he wants you to do, rip his warranty voiding seal. If you don5 take the lid off and put it on correctly, doesnt matter they have researched exactly where to put tg he seal so u have to put a screw through it. Warranty voided.
He doesnt even know how to program a module. Are you kidding.
Tip for consumers:
Dont shop at Flagship One ever
Products used:
They never sent it back to me.
So for $400 I got a giise egg
Date of experience: June 20, 2022
PROMPT SERVICE AND NO ISSUES WITH THE PRODUCTS THEY SELL. I HAD ONE ECM THAT WAS PROGRAMMED INCORRECTLY AND THEY TOOK CARE OF IT SUPER FAST AND PAID TO SHIP IT BACK AND RETURNED IT QUICKLY
Date of experience: February 19, 2024
Hello Fernando! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Reliable business. Fast in the delivery. Great part and conforms and exact fit to the 2002 Chevy Venture.
Date of experience: March 14, 2024
Fast, easy to order from a convenient, dependable company- the Flagship One.
Date of experience: July 19, 2022
Always kept me updated with the part I order and got it before the time expected,I will gladly order more parts when need it, thank you.
Date of experience: February 7, 2024
Good day Martin, we're glad to hear that you had a positive experience with us! Thank you for your feedback and for being a loyal customer.
Took longer to get than expected and after doing the pass lock to get security light out, it did not work truck still will not start.
Date of experience: February 7, 2024
Still waiting for a replacement unit and a phone call- we sent our module to be refurbished and received it back to not work at all
Date of experience: February 7, 2024
Hi Bridget, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know at admin@fs1inc.com.
Had no problems using the website and finding the part I needed for my truck. I would recommend them to everybody!
Date of experience: February 12, 2024
Hello Terry, we're delighted to hear that you had a great experience with us! Thank you for choosing Flagship One and for your kind words about our staff.
It was fast and efficient! I ordered a PCM for my 2017 Jeep Wrangler. It was so easy to install too!
Date of experience: February 10, 2024
Hello Catherine, we're delighted to hear that you found our service fast and efficient. Thank you for choosing Flagship One.
As a reputable repair shop needing an ECU for a 2008 Nissan Altima I spoke with a representative from Flagship. I was told to submit the VIN # and the unit would be a plug and play. I waited the 8 to ten days as told to receive the ECU and it didn't show up. Needing the ECU to repair my customers car I called and was told hat Flagships programming Dept. was backed up and I advised them that if it did not ship within two days I would cancel the order as I could get a used ECU local and have it programmed to save time. I received a confirmation on the second day that it shipped.
After receiving and installing the ECU nothing worked. I had a local mobile programming company come out and they told me the unit was blank. I called Flagship and they told me to send it back to be re programmed!?
I can not believe they sent out a blank computer so they didn't loose my sale! Who does that? I then asked for a refund for the programming I had to pay locally and they ignored my emails. AVOID THIS COMPANY. AS A REPUTABLE AUTO REPAIR BUSINESS, I WILL NEVER DO BUSINESS WITH FLAGSHIP AGAIN.
Date of experience: January 26, 2023
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Very happy with the purchase and very nice people to deal with, keeps you informed about your purchase. Will definitely use again if needed
Date of experience: February 29, 2024
Hello Charles, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Quick delivery. The new ECU fits & works as it should.
The key relearning steps didn't help though but got a key programmer to help.
Date of experience: February 17, 2024
Hi there Daryl! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
If you want to save time and a lot of Money RUN!, Do not do business with them, they are well qualified scammers, I made a purchase a month ago and they still have not sent the part I ordered, all I get is cheap excuses, which to me means they don't have the expertise in programing PCM/ TCM. Every week its a different excuse, and don't expect your account manager to get intouch with you, there is no account manager its part of there BS story.
Date of experience: June 28, 2021
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. Kindly provide your reference number in order for us to locate your account and make things right. You may also contact us at admin@fs1inc.com. Hoping to resolve this issue soon.
ORDERED ECM AND A COUPLE OF DAYS LATER TRUCK WAS UP AND RUNNING LIKE NEW. VERY EASY GOING TRANSACTION AND GREAT FOLLOW UP FROM FLAGSHIP. GREAT COMPANY, THANK YOU!
Date of experience: February 14, 2024
Hello Mario, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Other than a delay on mail due to weather, my replacement part arrived as promised. Works great. Ford dealership could not get a replacement part until April.
Date of experience: April 4, 2019
I gave the 2019 Mazda 3 vin to get a turn key computer and won't start. I had to put back the old one to start it again.
Date of experience: March 8, 2024
Hi Diego, we would like to apologize for the problems you experienced with the unit. We check your records and saw that an instructions was provided to you. Please don't hesitate to reach out to us if you still experience any issues with it. Thank you!
Easy to find what I needed and order it and pay for it.
It arrived as they promised and fit perfectly.
Cheaper than anywhere else with a lifetime warranty.
Great Job.
Date of experience: October 3, 2018
Order was delayed without communication to myself, multiple different answers when inquiring about order.
Date of experience: February 21, 2024
Hi, we would like to get more information about the issues your getting with your purchase. Don't hesitate to reach out to us on admin@fs1inc.com so we can make this right.
Great commination while my pcm was being programed and tested showed up sooner than expected worked right out of the box with no issues
Date of experience: April 27, 2024
Be careful with shipping estimate time.
Take very long and youe don't receive update except once it is really shippped.
CONSIDER 14 DAYS DELIVERY FOR YOUR CUSTOMER.
Date of experience: April 27, 2024
From initial contact to receiving the reprogramming unit as a plug and play it is performing perfectively
Date of experience: April 27, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.