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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,631 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
This company are theives, they steal your money and provide false shipping information - no refunds for their bad products. Do not buy from this outfit, they are all liers.
Tip for consumers:
Do not buy from these people, they are liars and theives
Products used:
None bought another truck for parts
Date of experience: June 20, 2021
I'm very happy with the service. I hope this ecu works great like the one I got from you before. So far so good
Thanks Cristopher D Have a great day
Date of experience: February 23, 2024
Hello Carlos, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Need to offer faster service to receive product. Two weeks is a long for your vehicle to be disabled.
Date of experience: February 7, 2024
Excellent customer service, step by step information on your product, quick shipping and would definitely refer friends and family
Date of experience: February 7, 2024
Referred by a reputable mechanic who has done a lot of business with Flagship.
Date of experience: May 19, 2024
Took longer to ship than they said it would and didn't have a tracking number but good price and not sure yet if it's good or not. Still have trouble codes and it won't pass smog
Date of experience: April 8, 2019
Took almost a month from the time I paid until I got my part. Thats a long time to be without your vehicle.
Date of experience: February 8, 2024
It took almost a month to get my part delivered. I know that I live in Canada, but I feel that was excessive.
Date of experience: February 7, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
I'm very pleased with the part and the delivery. They did take a couple extra days, but I did order around the holiday.
Date of experience: February 7, 2024
Hi Veronica, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The lady that helped me was very professional. She helped me every step of the way.
She made this experience easy and answered all my questions.
Date of experience: February 10, 2024
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Easy to navigate and a very good experience overall, Thanks
Date of experience: May 24, 2024
So far all PCM's and ECM's have been perfect. All programmed and have worked as should. No hassle and delivery time is good.
Date of experience: February 21, 2024
Hello Joshua! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
From the moment I ordered my item I immediately started receiving emails showing me the delivery process
Date of experience: February 16, 2024
Hello there Jesus! Thank you for your sharing about your experience with us. We are so sorry to hear about this. Your experience really matters to us and we are going to improve our services. Please let us know if you have any questions. Take care!
Was kept informed of the process all along the way from order to receipt of new ECM. Pleasure to do business with.
Date of experience: February 10, 2024
Hello Jean, we're glad to hear that you were kept informed throughout the process. Thank you for choosing Flagship One.
NO communication at all, no email confirmation, no order updates, I had to call several times with long hold times(20-30 minutes) multiple transfers to "account managers" I had to cancel the order after ZERO communication for a week, after two weeks i have not received a refund, I had to make i claim with my bank. STAY AWAY!
Date of experience: March 11, 2020
Was good but it took awhile for me to get my parts, other thank that they were good.
Date of experience: April 27, 2024
The replacement ECU worked perfectly. One of the few 'plug and play' devices that actually worked. Thanks guys.
Date of experience: February 8, 2024
Good day Pat, we're thrilled to hear that the replacement ECU worked perfectly for you! Thank you for your kind words and for choosing Flagship One.
I ordered a plug and play PCM for a Dodge pickup. It was delivered quickly and I had no issues with it. I will definitely deal with you guys again.
Date of experience: February 12, 2024
Hi there Dave! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance.
You can't get anyone to call back. I placed an order on 10/9 and it still has not shipped. NO one will call me back and when I call they keep saying it will ship today or tomorrow.
Date of experience: October 22, 2020
Have order from here 3 times and has always been a great experience. Always great customer service and return process is easy.
Date of experience: February 6, 2024
So far so good, thought I was going to have a problem with it but turns out nothing so far and I hope it stays that way
Date of experience: February 10, 2024
After receiving a replacement for the wrong part they sent me the same wrong part again. Tried to return the part and nobody would call me or email me after they said they would. I tried over a month to return the wrong part after complaining for a month I finally got approved for a return. Mailed out the part back with tracking it has been two months and never received my money. Had to file a pay pal complaint to return funds. To this date have not received anything from the company regarding my return. (total days wasted with this company 4 months) SAVE YOUR MONEY AND DONT BUY ANYTHING FROM THEM!
Date of experience: June 26, 2020
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves, and we’re so sorry to hear this. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.