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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,634 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Not happy. The car is still not running. I had a technician come out and he said it is a problem with the ECM
Date of experience: February 10, 2024
Don't send me a tracking number 14 days ago saying it is on it's way when you don't even have the part. Customer service sucks, Manager/supervisor can not come to the phone but would like to call me in 2-3 days... No need to call me. You have already wasted 3 weeks of my time. I ordered on the 7th of January, I even got an email saying so. Then the 11th of January I received a tracking number to track my shipment that has not even been shipped. THIS COMPANY IS A JOKE! Close your doors and reopen under a new name because FLAGSHIP ONE is a JOKE! I want my refund and I do not want to get a call back.
Tip for consumers:
That this company is a fraud and to never order anything from them would have been very beneficial.
Products used:
2011 Buick La Crosse CXL 3.6L engine. I purchased a Engine Computer Module. NEVER RECEIVED IT!!!
Date of experience: January 25, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Very good price. Easy to use ordering. Good communications. Only fault - lead times are a a little long, but accurate
Date of experience: September 25, 2023
Thank you for rating us 5 stars! Let us know if you have any questions. Take care!
This is the second computer I have order from them. First was for a 1992 F 150 4x4 and the second one was for a 1994 Honda
Date of experience: February 7, 2024
We're delighted to have earned your trust and satisfaction Clayton. Thank you!
Fast and easy transaction. Got what I needed to get my Tahoe running again. Cost was perfect and didn't have to take it in to have it done.
Date of experience: February 13, 2024
Your trust in our company is what keeps us motivated Dana – thank you for the 5-star rating!
The computer works well, it was necessary to reset it and install the firmware, besides that, everything was in order.
Great buy and shipping.
Date of experience: February 7, 2024
Your review made our day Rafael! Thank you for recognizing our efforts with a 5-star rating. We're here to assist you with anything you need.
Computer not installed in car yet. It must have a locksmith get my keys working again! Going into the mechanic shop tomorrow.
Date of experience: February 21, 2024
Hello Robert, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Fast response and very reliable! They were very informative and accurate. I would definitely recommend and use again as needed
Date of experience: February 10, 2024
Hello Noel, we're delighted to hear that you found our service reliable and informative! Thank you for recommending us and for your kind words.
This is my second order with Flagship. Ordered,shipped and delivered in a matter of days. Thank you. No drama.
Date of experience: February 21, 2024
Hi Dan, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I Can not believe they are still in business. Made a purchase back in February, simple put they gave me a bad part. We paid $200.00 and got NOTHING! The part didn't work, we immediately contacted customer service, made the request, got approved for a return/refund the money. And to this Day No refund and no part, So they got PAID $200 AND GOT THE PART BACK (Which did NOT work) and I got Nothing! IT'S ALL A SCAM, AND RIP OFF! It's Sad.
Date of experience: May 15, 2020
They said they fixed it but the car is still giving the same indications. How do you really know they fixed it? No bench check done before it after.
Date of experience: February 7, 2024
Hello Jose, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. Please let us know if you still need further help with your computer. We are always here to help.
Great personnel. Very helpful and knowledgeable. Ordering very easy. Perfect fit and is working exceptional.
Date of experience: February 13, 2024
Your feedback and trust are invaluable to us – thank you for the 5-star rating Kevin!
Quick and easy service no hassle at all very satisfied with the customer service team with both purchases I have made with flagship
Date of experience: January 9, 2024
Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!
Very dissatisfied took forever for me to get the ecm for my car. Then get it and it's not programmed and not working for my car
Date of experience: February 14, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Sent me a defective ecm. I returned it and its been about 4 mths now and they keep telling me it being taken care of. Be warned their lifetime warranty is trash. I have to file a claim with the bbb
Date of experience: July 9, 2020
My experience was excellent sent the faulty ECM and about 2 weeks later received the faulty ECM and a working ECM. I Installed the ECM and it has worked perfectly.
Date of experience: February 10, 2024
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
ECM was repaired and the work was done well - part worked as expected. Shipping/processing time took awhile, but part worked as described
Date of experience: February 5, 2024
Your satisfaction and trust are our top priorities Preston– thank you for the glowing review!
Ordered pcm called first and was told in stock would be here within 5 to 10 days never received it and was told every week it would be shipped within next 2 days canceled my order and received an email within an hour that my pcm was ready and being shipped i called and no pcm DO NOT USE THESE PEOPLE!
Tip for consumers:
High risk!!! do not use these people
Products used:
Pcm
Date of experience: December 14, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Well I didn't not get a feedback from the email that I sent regarding the refund for the part that I purchased.
I am very disappointed.
Date of experience: February 7, 2024
Hi Robby, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
The one you sent me is the wrong one and I'm still waiting for you to send me the correct one or refund my money
Date of experience: February 8, 2024
I ordered from them on May 12,2020 and was given an expected arrival date of my ECM in 7 to 10 days. TWENTY ONE DAYS later and after multiple phone calls later I finally received my part. The part was installed by a certified mechanic who informed me that the part received was non working and would require being sent back. After more phone calls where your forced to call a switch board who identify you by caller ID and know what you ordered and when you ordered it and what you ordered it for. You are told your "account manager" is unavailable. Andy P is never available, and there is also NEVER a supervisor available either. I spent hours on hold or trying to call them and get through. I would receive emails written in broken English asking me to be patient while I was first waiting for my part. Then while waiting for a return shipping label to be emailed to me I wasted days on the phone attempting to speak to a supervisor and was NEVER allowed to. I am still waiting for my part today June 8 2020. I have been without the ability to drive the vehicle since May 11 when it broke down. I have been losing money each day the vehicle sits immobilized.
Tip for consumers:
AVOID purchasing anything from FLAGSHIP ONE even if you have to spend 2x the money elsewhere, it will be worth it in the long run to have a working part in your hand quicker
Products used:
I purchased an ECM for a 1996 Dodge Ram 3500 truck
Date of experience: June 8, 2020
Not sure it's even a legit company. Been 12 days and keep getting told I will recieve an email. Still waiting for the email and module. Not sure on my next step
Date of experience: October 16, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I thought I would have problems with the computer but I didn't have any problems. I installed it and my truck started with no issues
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Robert!
Great customer service, fast response, Excellent products, thanks for you hard work.
J&R Automotive.
Date of experience: February 13, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Jacob! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Fred, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.