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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,634 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Return policy
Percentage, it's too high. You might as well keep the product a resale yourself. Should I say restocking fee?
Date of experience: February 12, 2024
I don't have to replace ECU s very often. This is the 1 St time I used Flagship one. The service and support was very good and I will use them again if needed in the future
Date of experience: April 7, 2019
Ordered it and didn't turnout that it was the problem and was surprised that they took it back with no problems thanks Tony
Date of experience: February 7, 2024
Received exactly what I needed. Great service and part worked flawless! Highly recommend doing business with flagship.
Date of experience: February 12, 2024
Hello Frankie, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.
Everything went just as described. I received the item right on schedule and was in perfect condition
Date of experience: February 11, 2024
Hello Brent, we're glad to hear that you appreciated our updates and that you're satisfied with our service. Thank you for choosing Flagship One and for your positive feedback.
The part has already failed. Would have to pay to remove part, then to install the replacement part.
Date of experience: February 10, 2024
Fast turn around. Everyone very customer oriented. Great experience! Product was just like a factory new one
Date of experience: February 10, 2024
Good day Daniel, we're thrilled to hear that you had a great experience with us and that our product met your expectations. Thank you for choosing Flagship One.
My shipping was extremely late poor packaging and wrong item also when I tried to return it they didn't help me at all
Date of experience: February 11, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
My item was delivered on time and it works well. I have no issues so far, thankfully.
Will definitely recommend
Date of experience: February 10, 2024
Hello Shannica, we're glad to hear that your item arrived on time and is working well! Thank you for recommending us and for choosing Flagship One.
It took 3 mechanics to figure out the problem but once they did, you guys came thru with no more problems.
Date of experience: February 10, 2024
Hi Nathaniel, we're glad we could provide you with the solution you needed! Thank you for choosing Flagship One.
Getting a replacement ecu was very easy with Flagship One! Will definitely use them again in the future for any of my needs.
Date of experience: February 8, 2024
Hi Ryan, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Their response time to questions was very quick. Received incorrect part which was sorted out and replacement part was shipped almost immediately.
Date of experience: December 31, 2023
Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!
Only reason lower review as of right now cause not sure that part will work as far as everything else found everything OK
Date of experience: September 3, 2023
Your 3-star rating is valuable Dustin! Let us know how we can be of assistance.
This is not my first purchase, this is for another person that I recommended your products. I have been recommending for years now. We thank you
Date of experience: December 7, 2023
Thank you for the 5-star review. We appreciate your feedback. Should you require assistance, please feel free to contact us.
Works good. Thank you. Only issue was a slight delay in shipping time but was communicated well.
Date of experience: April 29, 2024
Overall good experience and quality. Outstanding customer service provided by Regine M. Always our go to company for PCM's
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review West!
Simply amazing. Great price and quality but also very timely. I'll definitely recommend to everyone!
Date of experience: February 7, 2024
Hello Christopher, we're thrilled to hear that you found our service amazing! Thank you for recommending us.
Ordered pcm, came with wrong vin, called them and never got a call back. I will look somewhere else.
Date of experience: February 7, 2024
Good day Melvin, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your coopertaion.
Econ was bad and after multiple messages left and no one responded we wrote your company off as a bad deal.
Date of experience: February 10, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Received my order it took about 10-11 days. Installed the part started the Jeep and ran as it should.
Thanks FS1
Date of experience: February 10, 2024
Hello David, we're glad to hear that your Jeep is running smoothly with our ECM. Thank you for choosing Flagship One.
The sales & technician people were very professional and made sure nothing was missed in getting my PCM programmed. Thanks Mary!
Date of experience: February 7, 2024
Your review made our day Kent! Thank you for your kind words and the 5-star rating. We're here to help if you need anything at all.
I have used flagship one on some questionable projects and they came through every time. Will use again!
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities Robert– thank you for the glowing review!
Everything was fine. I just wished the site would update the status better or at least communicate which step of the process it was at.
Date of experience: December 29, 2023
First everyone must understand I have a shop and people depend on me to repair their cars. Please for your own piece of mind DO NOT do business with these CLOWNS.
Of course I am pissed! I've given this company enough consideration for their faults. I place the order on the 10th of July and an email was sent regarding the Vin# the following day. I responded with a call to give the Vin the following day. After waiting three days and not seeing the order had shipped I called back to customer service. They stated they still do not have the Vin. I gave it again and three days later can not get an update other than it has gone to programming. Today is the 24th and the customer service agent states they just got the Vin two days prior and the unit has gone to programming.
Now about the customer service. Liars and idiots. Don't waste your time calling they will put you on hold
And never return and the line drops the call. I canceled my order. Just don't use this company and you won't have to deal with the frustration.
Don't fall for the owner responses. These responses have been the same for years. Read what the idiot wrote below. The stupid $#*! could call me, if he was genuine about his words. He has my contact information. I am a Christian but I want everyone to know these people are all Asses. I cannot say it enough these people are really A holes.
Tip for consumers:
Look elsewhere.
Products used:
None, I canceled the order.
Date of experience: July 22, 2021
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
They had a customer in a rental for 2 week, Then they call and say they dont have one. I called to make sure they had one before ordering. Still no refund.
Products used:
nothing yet
Date of experience: February 9, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!