Flagship One Inc has a rating of 4.1 stars from 3,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
This company, FS1, inc., is possibly the worst internet company I have ever tried to do business with. They just can't tell the truth, I doubt they know it. The process starts with it will take 3 days to get it to programing. Next is the part was mis labeled and it will take a few days to get another then a week for programing. That was over a week ago when I asked for a refund. Next I got some BS forms to sign so they could issue my refund signed them, returned them, electronic refund not received.
I noticed that reviews on their website are all glowing unlike the ones I see here. This Company may be on the edge of fraud.
AGAIN THE WORST I HAVE EVER TRIED TO DEAL WITH
PATRICK G. RIGGI S
Date of experience: January 3, 2022
Part showed up ready to go, I loved the instructions included about reprogramming the key because I wouldn't have known to do that otherwise.
Date of experience: February 10, 2024
Hi Brandon, we're glad to hear that our instructions were helpful for you. Thank you for choosing Flagship One.
Was kept up to date on everything that was going on and any issues that they were having
Date of experience: May 5, 2024
I order a car part paid $ 153.29 from: fs1inc ebay order number 19-0515-******* Engine Computer Programmed Plug&Play 2014 Jeep Patriot 2.0L PCM ECM ECU #*******819 on 05/11/2020, the seller then told me the part is incorrect if I wanted the correct one it will be an additional $61.30 I when ahead and paid that amount on 05/20/2020. Got the part unfortunately the part didn't work I when ahead and send it back. The seller gave me a refund on 06/06/2020 in the amount of $ 153.29 TILL THIS DAY I'M FIGTHING WITH HIM AND PAYPAL TO REFUND ME THE ADDITIONAL $ 61.30
Date of experience: June 23, 2020
Great customer service and fast shipping. Highly recommend
Date of experience: May 7, 2024
I was happy with my experience every time that I have used your company
Date of experience: April 28, 2024
Excellent Experience
Everything from placing order to receiving.
Date of experience: May 7, 2024
Easy transaction and worked perfectly. Car started right up and ran fine. Thank You
Date of experience: April 29, 2024
Great company so glad I found you...total awesomeness...needed help badly... pcm fried.thanks again...need this flex back on the road
Date of experience: September 11, 2023
This company is such a joke they say they have computers in stock and They can have you a computer programmed within 7 days, that is a joke by itself it does not take that long to program and test a computer, All you get is a run around about your computer is in the final stages of programming and they will get with your account manager to update you and then you never hear from them until you call them back again, and it is the same excuse that it is in final programming 3 weeks later, they have actually told me they have computers and stock and then called A company ideal with looking to buy one off of them, I Was also told how they bought a computer off of one of the salvage yards always yards and complain and complained about the price of a $100 for the unit while they charge $526 to the customer for the unit, And once they received the unit from the salvage yard they put the bad components from the computer they have in it and send it back to them and want a refund. Don't feel with them, the few good reviews they do have come from people in there hometown area, I would not doubt if it was the employees writing reviews for there own company
Date of experience: October 26, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Directions were spot on. Would use again in future
Date of experience: May 5, 2024
It was good. Will use again if i need. Christ al mighty why 50 characters
Date of experience: May 5, 2024
Date of experience: April 19, 2024
Part was correct no complaint there. Shipping took longer than expected. Good service
Date of experience: May 5, 2024
Very helpful technician and turn around on the part. So far so good. Thanks
Date of experience: April 27, 2024
Was happy with the product it came with easy follow instructions everything went smooth
Date of experience: April 28, 2024
I sent an email with a question and it was answered quickly and completely answered my concerns.
Date of experience: May 3, 2024
Took weeks to get my ecm. The website says a few days for shipment. Although I got my ecm I wasn't satisfied with the timeline of shipping.
Date of experience: February 7, 2024
FS1 emailed me again and stated that the problem I'm having with their ECM could be a problem elsewhere. The Jeep would not start with their ECM but starts fine when I reinstalled the old ECM. What does that say? They also say that replacing their ECM is the one and only warranty claim allowed. The warranty should start AFTER the ECM is working!
Date of experience: August 22, 2019
Worked perfect. Like new again Good company will use again. Highly recommend easy process
Date of experience: April 27, 2024
I still need to install it. I'll let you know. Thankyou
Date of experience: May 4, 2024
I ORDERED A COMPUTER OCTOBER 24TH THEY SAID 1-6 DAYS - - ITS THE 10TH OF OCTOBER AND STILL DONT HAVE IT - THE CUSTOMER SERVICE PEOPLE KEEP LYING TO ME THAT ITS ON THE WAY UNTIL TODAY THEY SAY IT IS STILL THERE BEING PROGRAMMED WTF
Date of experience: November 10, 2020
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Item/unit well packaged, timely delivery, and resolved the issue with my 2015 Ford Explorer XLT. I will be a repeat customer.
Date of experience: February 22, 2024
Hello Rodney, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.