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    Flagship One Inc

Flagship One Inc

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Overview

Flagship One Inc has a rating of 4.1 stars from 3,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.

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Positive reviews (last 12 months): 82.6%
Positive
2,009
Neutral
96
Negative
328
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16,623 reviews

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How would you rate Flagship One Inc?
Top Positive Review

“Incredible purchase!”

Jerry G.
12/26/24

I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!

Date of experience: 12/16/24
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Top Critical Review

“Good product customer service not so good”

Paul E.
12/26/24

Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.

Date of experience: 12/16/24
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Reviews (3,036)

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Reviews that mention popular keywords

customer service (366) account manager (58) vin number (44)
Thumbnail of user patr337
Texas
1 review
0 helpful votes
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January 3rd, 2022

This company, FS1, inc., is possibly the worst internet company I have ever tried to do business with. They just can't tell the truth, I doubt they know it. The process starts with it will take 3 days to get it to programing. Next is the part was mis labeled and it will take a few days to get another then a week for programing. That was over a week ago when I asked for a refund. Next I got some BS forms to sign so they could issue my refund signed them, returned them, electronic refund not received.

I noticed that reviews on their website are all glowing unlike the ones I see here. This Company may be on the edge of fraud.
AGAIN THE WORST I HAVE EVER TRIED TO DEAL WITH
PATRICK G. RIGGI S

Date of experience: January 3, 2022

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.

Thumbnail of user brandonj584
Ohio
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Part showed up ready to go, I loved the instructions included about reprogramming the key because I wouldn't have known to do that otherwise.

Date of experience: February 10, 2024

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

Hi Brandon, we're glad to hear that our instructions were helpful for you. Thank you for choosing Flagship One.

Thumbnail of user quintonb37
Utah
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Was kept up to date on everything that was going on and any issues that they were having

Date of experience: May 5, 2024

Thumbnail of user ashleyr434
Florida
1 review
0 helpful votes
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June 23rd, 2020

I order a car part paid $ 153.29 from: fs1inc ebay order number 19-0515-******* Engine Computer Programmed Plug&Play 2014 Jeep Patriot 2.0L PCM ECM ECU #*******819 on 05/11/2020, the seller then told me the part is incorrect if I wanted the correct one it will be an additional $61.30 I when ahead and paid that amount on 05/20/2020. Got the part unfortunately the part didn't work I when ahead and send it back. The seller gave me a refund on 06/06/2020 in the amount of $ 153.29 TILL THIS DAY I'M FIGTHING WITH HIM AND PAYPAL TO REFUND ME THE ADDITIONAL $ 61.30

Date of experience: June 23, 2020

Thumbnail of user gregq61
Kentucky
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Great customer service and fast shipping. Highly recommend

Date of experience: May 7, 2024

Thumbnail of user johnnyb674
Missouri
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

The part didn't work but was really easy to return

Date of experience: May 6, 2024

Thumbnail of user midsouthautosalest
Tennessee
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I was happy with my experience every time that I have used your company

Date of experience: April 28, 2024

Thumbnail of user anthonyn993
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Excellent Experience
Everything from placing order to receiving.

Date of experience: May 7, 2024

Thumbnail of user daveg1271
Missouri
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Easy transaction and worked perfectly. Car started right up and ran fine. Thank You

Date of experience: April 29, 2024

Thumbnail of user thomasr2331
Maryland
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Great company so glad I found you...total awesomeness...needed help badly... pcm fried.thanks again...need this flex back on the road

Date of experience: September 11, 2023

Thumbnail of user josephb1908
Ohio
1 review
0 helpful votes
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October 26th, 2021

This company is such a joke they say they have computers in stock and They can have you a computer programmed within 7 days, that is a joke by itself it does not take that long to program and test a computer, All you get is a run around about your computer is in the final stages of programming and they will get with your account manager to update you and then you never hear from them until you call them back again, and it is the same excuse that it is in final programming 3 weeks later, they have actually told me they have computers and stock and then called A company ideal with looking to buy one off of them, I Was also told how they bought a computer off of one of the salvage yards always yards and complain and complained about the price of a $100 for the unit while they charge $526 to the customer for the unit, And once they received the unit from the salvage yard they put the bad components from the computer they have in it and send it back to them and want a refund. Don't feel with them, the few good reviews they do have come from people in there hometown area, I would not doubt if it was the employees writing reviews for there own company

Date of experience: October 26, 2021

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.

Thumbnail of user charlesw3586
Pennsylvania
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Directions were spot on. Would use again in future

Date of experience: May 5, 2024

Thumbnail of user jamesd5452
Oregon
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

It was good. Will use again if i need. Christ al mighty why 50 characters

Date of experience: May 5, 2024

Depending on turn aroumd time
April 29th, 2024
Verified site experience
• Previous review

Date of experience: April 19, 2024

Thumbnail of user kadenr18
New York
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Part was correct no complaint there. Shipping took longer than expected. Good service

Date of experience: May 5, 2024

Thumbnail of user dannyr472
Dan
South Carolina
2 reviews
0 helpful votes
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May 8th, 2024
Verified purchase

Very helpful technician and turn around on the part. So far so good. Thanks

Date of experience: April 27, 2024

Thumbnail of user jerrys1649
Florida
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Was happy with the product it came with easy follow instructions everything went smooth

Date of experience: April 28, 2024

Thumbnail of user apriler2
New York
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

I sent an email with a question and it was answered quickly and completely answered my concerns.

Date of experience: May 3, 2024

Thumbnail of user armandob101
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I looked around in several places and did not have the PCM and if did it was expensive. Thank you

Date of experience: April 27, 2024

Thumbnail of user norbertn17
Colorado
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Took weeks to get my ecm. The website says a few days for shipment. Although I got my ecm I wasn't satisfied with the timeline of shipping.

Date of experience: February 7, 2024

Thumbnail of user doylec19
California
1 review
3 helpful votes
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August 22nd, 2019

FS1 emailed me again and stated that the problem I'm having with their ECM could be a problem elsewhere. The Jeep would not start with their ECM but starts fine when I reinstalled the old ECM. What does that say? They also say that replacing their ECM is the one and only warranty claim allowed. The warranty should start AFTER the ECM is working!

Date of experience: August 22, 2019

Thumbnail of user donaldk884
Virginia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Worked perfect. Like new again Good company will use again. Highly recommend easy process

Date of experience: April 27, 2024

Thumbnail of user jayf692
Rhode Island
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

I still need to install it. I'll let you know. Thankyou

Date of experience: May 4, 2024

Thumbnail of user michaelb5144
Ohio
1 review
0 helpful votes
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November 10th, 2020

I ORDERED A COMPUTER OCTOBER 24TH THEY SAID 1-6 DAYS - - ITS THE 10TH OF OCTOBER AND STILL DONT HAVE IT - THE CUSTOMER SERVICE PEOPLE KEEP LYING TO ME THAT ITS ON THE WAY UNTIL TODAY THEY SAY IT IS STILL THERE BEING PROGRAMMED WTF

Date of experience: November 10, 2020

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.

Thumbnail of user stevend1897
Arkansas
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Ecm came dirty corrosion on pins
Mechanic Spent lots of time cleaning the part
Wound up costing a lot to get it installed

Date of experience: February 13, 2024

Thumbnail of user rodneyc433
Florida
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Item/unit well packaged, timely delivery, and resolved the issue with my 2015 Ford Explorer XLT. I will be a repeat customer.

Date of experience: February 22, 2024

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

Hello Rodney, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!

Company Representative

Thumbnail of user seank114
Sean K.
Typically does not respond to reviews

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