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Flagship One Inc has a rating of 4.1 stars from 3,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,618 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Worst customer service ever.
I order a PCM after 14 days without news I emailed them, call them and use the chat. I wasn't able to get a date for the shipping. On the 15nd day, I was able to get a answer from them: The item isn't ship wet. A this point I asked for a refund. They told me: You will revived a refund confirmation by email. On the 18nd day, I filled a paypal complain. And on the same day, the ship the PCM...
NERVER PURCHASE FROM THEM!
Date of experience: July 3, 2020
Will install it on Monday and I'll keep you posted hopefully it will solve my problems
Date of experience: April 27, 2024
Great customer service and fast delivery. Thanks for your service.
Date of experience: April 29, 2024
Fast Response Fast Shipping As Described... Thanks. Have ordered from Flagship before...
Date of experience: April 27, 2024
FS1 doesn't deliver, doesn't answer the phone, doesn't respond to emails, doesn't answer questions, and - worst of all, doesn't ship the product. I purchased a PCU for my Jeep and after installing, it failed. I requested an RMA under their"Lifetime Warranty" and it's been 7 weeks and my replacement product still hasn't shipped. DO NOT USE THIS VENDOR. Worst online purchase experience in many years. 5 hours on the phone and online chat with them, BEGGING for status on my order, BEGGING for them to help me get my car running, most of it on hold and my car has not run in two months!. Always have to deal with an account manager. For what? This should be a quick replacement transaction. STAY AWAY!
Tip for consumers:
Look on eBay for other PCU/PCM suppliers
Products used:
PCU unit for 1997 Jeep Wrangler 2.5l
Date of experience: August 4, 2020
Good, wish it was a little faster but i understand that programming takes time.
Date of experience: April 29, 2024
Christopher d was great. He is knowledgeable and very nice.
Date of experience: April 29, 2024
I bought a ecu from this place when I finally received it, it looked like this this was salvaged out of a dumpster and just cleaned up took about a month to receive after I had paid for it then I would call about it and all I was told was they were working on my ecu I was calling every week then when I finally received and installed it didn't charge and gave me a misfire code my original wasn't giving me the ecu I bought was actually worse than my original and i called about the warranty turns out i have to send this ecu back so they can work on it again about another month before i get it back then to talk to a manager you have to wait for a call back just a BAD PLACE TO WORK WITH very bad customer service very bad place to buy your ecu I WOULD never buy from here again would I WILLnot recommend this place to anybody unless you want to be given the run around VERY VERY BAD PLACE TO BUY FROM I AM VERY DISAPPOINTED AND UNSATISFIED JUST A COMPLETE MISTAKE BUYING FROM HERE RATED ONE STAR BECAUSE I HAVE TO GIVE A STAR I NOT THEY'D GET ZERO
Tip for consumers:
That this place just gives the run around and the quality of service and time it was gonna take to receive item and better service
Products used:
Ecu
Date of experience: January 2, 2024
Great service, painless ordering process, and my order was shipped pretty quickly!
Date of experience: April 29, 2024
Plug and go. No issues. Jeep runs and is more consistent.
Date of experience: April 27, 2024
As always it is an easy process to order. The staff is very helpful & the product is easy to use.
Date of experience: April 29, 2024
DO NOT PURCHASE FROM FS1!
I bought an IDM for my 2002 Ford F-250, it worked perfectly for about 18 months, after trouble shooting everything pointed to the IDM, contacted FS1 for a warranty replacement. After several e-mails and phone calls convincing them that the part was bad, I received an RMA (this took almost a month). I returned the device; they sent me an e-mail telling me that they had to test the IDM to make sure it was defective. I have sent 3 e-mails asking for an update, no response from FS1, been almost a month. I had to purchase another IDM from another company, and guess what. MY TRUCK RUNS JUST FINE! Never purchase from FS1, they don't care about customer satisfaction. There is nothing I can do, I contacted my CC company that I used to purchase the IDM, told me sorry it is over 120 days, there is nothing they can do.
Products used:
Injector Drive Module
Date of experience: August 28, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I haven't installed it yet. Don't know anything about weather it works yet or not.
Date of experience: April 27, 2024
I received it fast in mail and it works good for a good price I recommend this company to anyone
Date of experience: April 27, 2024
Had some problems concerning the VIN requirement. Had to add info to the order
Date of experience: April 29, 2024
Replacement PCM fixed the vehicle. No troubles with the replacement.
Date of experience: April 28, 2024
Bought 2 ECMs for my 2010 Town and Country and both failed; too pissed off to even hassle with returning it, just won't use Flagship again,.
Date of experience: February 7, 2024
We're sorry to hear about your experience with the ECMs. We strive for customer satisfaction and would like to make things right for you. Please reach out to us at admin@fs1inc.com so we can address any concerns you may have. Your feedback is important, and we appreciate the opportunity to improve.
ORDERING COULD BE SIMPLIFIED. DELIVERY NEEDS TO BE A LITTLE FASTER. BUT OVERALL YOUR PRODUCTS WORK AND THATS ALL I CAN ASK FOR.
Date of experience: February 7, 2024
Quick delivery. Great working product. Great installation instructions. Thank you.
Date of experience: April 27, 2024
Your ECM is working very good.
Thank you very much.
Date of experience: April 27, 2024
Quick, easy and reasonably priced😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
Date of experience: April 29, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Jose, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. Please let us know if you still need further help with your computer. We are always here to help.