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Flagship One Inc has a rating of 4.1 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,607 reviews
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
PCM came super fast, directions were great, truck started right up. Thanks
Date of experience: April 27, 2024
Awesome company dealt with before on a previous problem
Date of experience: April 27, 2024
Order was delayed and no shipping adjustments were made to expedite delivery
Date of experience: April 27, 2024
Works plug and play... fast turn around. What more can you ask for.
Date of experience: April 27, 2024
Thank you for your order! If you have any questions or need assistance, feel free to contact us at admin@fs1inc.com. We're here to help.
Easy process and great communication as the work was being completed.
Date of experience: April 27, 2024
So far the ECM is working just as it should, My truck has over 400.000 miles runs like new. Thanks
Date of experience: April 27, 2024
Haven't put part in yet but good shopping experience. Very affordable compared to other places.
Date of experience: April 27, 2024
Engine run very smooth after replace preprogrammed ECM. Professional.
Date of experience: April 27, 2024
Received my ECM it was in perfect condition. Awesome customer service.
Date of experience: April 27, 2024
Took longer than expected but worked perfectly once received
Date of experience: April 27, 2024
Great communication fast shipping item came exactly as described
Date of experience: April 27, 2024
I am satisfied with the order. Part has been installed and is working fine. Thank you.
Date of experience: April 27, 2024
I like how they are able to help when no one else can
Date of experience: April 27, 2024
AWFUL! Ordering the ECM was easy. All they require is your VIN number, your information and your payment. Then in the perfect world they actually send you a working ECM. But THE ECM THEY SENT us, doesn't work and of course it takes 5 to 6 days for the part to ship back and forth. So we started a September 19th here we are in November 4th and I still don't have a WORKING ECM! I sent the ECM back to flagship, the faulty ECM that Flagship sent to me originally, back to them October 20TH. Today 11/4 they're accusing me of sending the wrong ECM. Lol as if I have so many of these just laying around. The original that came with the car is still with the car at my machanics. Machanic has verified.
I have text messages and a picture of the ECM taken just prior to SHIPPING BACK TO FLAGSHIP. I SENT THE CORRECT ONE BACK. Feels like they are playing games instead of taking responsibility.
My friend has been assisting me with this process because I don't have a car. The order is in his name, the ECM is for my vehicle.
Wondering how this is going to play out. Pretty disgusting. Watch for updates!
Tip for consumers:
I want a working ECM or my money back this is dragging out far too long fix it
Products used:
ECM - A FAULTY ONE
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Good day Tina, we apologize for the inconvenience you went through. I reviewed your order and our tech team asked for your original computer together with the unit you bought from us so we can do cloning which didnt push through. This is not the feedback that we want to hear and not the experience we want you to have. A full refund has been processed, please let us know if you have any further question.
Have been trying to get this pcm to work it comes back every time the sim key is incorrect
Date of experience: February 7, 2024
Hi Preston, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
The electronic control unit was not set to the VIN that I provided. I need to return the ECU and get a refund.
Date of experience: February 7, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Easy fast and convenient works well! Only have to relearn throttle sensor and key
Date of experience: April 12, 2024
They will take your money in less than 1 hundredth second but you will never get the product. And it takes 90 days to process as fraud with bank.
Date of experience: May 16, 2020
PCM came in a timely manner and worked perfectly. The check engine light is gone now and no more worries. I'm happy with my purchase.
Date of experience: June 12, 2019
Horrible place to deal with! Little or no customer service! Plan on being on hold for hours and never getting a straight answer!
Date of experience: August 16, 2019
The folks at Flagship One were great. They ensured I had ordered the correct unit and it arrived on time in good condition
Date of experience: April 4, 2019
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.