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Flagship One Inc has a rating of 4.1 stars from 3,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,592 reviews
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Undoubtedly the worst customer service, bar none, in the history of this service! Very rude & distasteful when trying to explain what the problem has been with the third or fourth time the product that was purchased and sent back with still no change in the operation it was designed to perform, then telling me (the customer) how the warranty had ran out. When I asked, how can a LIFETIME WARRANTY run out, when it has been the same problem all along, during the time (approximately 60 to 75 days) shipping the part back & forth from the customer (me) & the Company (you), being unable to drive or an use of my vehicle. When I asked for the manager, Leslie was very short with all these answers & explained or told me NO REFUNDS, not politely saying, we offer only a credit, if we cannot resolve this problem, that would have been a little Nicer, don't you think? If possible, could someone their please return my complaint into a Positive response. I will be anxiously awaiting your answer. Thank You, Larry Barnes address 1001 S Virginia St Terrell, Tx ******* Cell # *******293
Tip for consumers:
In my opinion, most of the employees I talked to were fairly nice but lack phone etiquette.
Products used:
ECM Module was never repaired to work on my vehicle I had to have it replaced with another used rebuilt ECM & programmed properly My total cost was $861.74 Runs Great !!
Date of experience: May 10, 2023
Everything were just like you guys said it would! Flagship is the best. Thank you so much.
Date of experience: February 7, 2024
Good day Ronald, we're thrilled to hear that everything met your expectations! Thank you for choosing us.
Stay away! They take your money and send you garbage parts.do not stand behind the products that they sell. Giant scammers!
Products used:
Genuine gm
Date of experience: November 21, 2021
Hello, thank you for taking the time to share your experience with us. Our units are programmed and pass our quality control procedures before shipment. They are refurbished and fully functional up to the best standards. We would be more than happy to resolve this with you. However, Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. Please contact us at admin@fs1inc.com so that we can make this right. Thank you!
I have a delayed order H******* and called more than 7 times with their customer service attendances and nobody wanted to transfer me with my account manager or one of the staff members to review this delay. ONLY LAYS IS WHAT I GET FROM THIS COMPANY FLAGSHIP ONE.
VERY DISSAPOINTED AND DESPERATED. I HAVE CONCLUDE THAT FLAGS SHIP ONE DOES NOT CARE THEIR CUSTOMERS. THIS IS NOT THE FIS TIME I HAVE EXPERIENCED A DELAY WITH THIS COMPANY. VERY FRUSTAED..
Tip for consumers:
ESTIMATE A MONTH FOR A DELAYED ORDERS
Products used:
ECMs
Date of experience: February 28, 2022
Great feedback on my orders. On time deliveries and excellent quality on the products and service.
All my orders have been delivered on time.
Products used:
Engine Computer Modules
Date of experience: February 17, 2022
I ordered a pcm, then received a email asking for more money because one to suit my vin number was dearer and that's the last I heard from them
Date of experience: October 20, 2020
I ordered an EUC for a '96 Toyota Camry. Said it would take 5-7 business days to receive it... it took 15 days... andnit was the WRONG ONE... Trying to interact with a human being for more that 30 seconds was IMPOSSIBLE. They kept transferring me to my 'account manager'... which 4Xs went to VM! Never a return call OR a return email! But they want me to sign an RMA to. Send the part back... the fine print on that states it will take $175 non refundable... tge price I PAID for the unit! I just want a refund! Seems I'll be earing the $175 for the part, which MAY or May NOT WORK... it doesn't even have the correct ports for my car!
Uselss! But they sure seem to have an endless amount of POSITIVE reviews... on THEIR website!
Date of experience: August 24, 2020
She did great work. She kept me updated through the entire process. I am extremely happy.
Date of experience: February 12, 2024
Your trust in our company is what keeps us motivated Vance – thank you for the 5-star rating!
Took Almost 2 months to receive it y'all didn't stand up to what the page said
Date of experience: February 11, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
We were very pleased with the service and product. The computer fixed our issues! Thank you!
Date of experience: February 12, 2024
Hi Ashley, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Greta sales rep. Very helpful and took the the time to ensure that I was getting the correct ECM.
Date of experience: February 20, 2024
Hello there Jon! Thank you for your sharing about your experience with us. We are so sorry to hear about this. Your experience really matters to us and we are going to improve our services. Please let us know if you have any questions. Take care!
All they're interested in is getting your money. Don't give it to them! $90 to write vin. 3 seconds work.
Date of experience: November 13, 2020
Ordered an ecu from this place took me three weeks to get it's supposed to be programmed but they didn't program it it has a completely wrong vin
Tip for consumers:
They are very unprofessional
Products used:
Ecu
Date of experience: December 17, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
You always have what we need when it comes to Modules!
Date of experience: February 23, 2024
Hello Tom, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Awesome service thus far! Always have good service with you guys.
Date of experience: February 22, 2024
Had a customer order needing a part, which we ordered through Flagship1 and the customer ended up wrecking and totaling their vehicle. Flagship was able to cancel my order with no hassle. Even though it wasn't their fault, they helped us take care of our customer...very much appreciated.
Date of experience: February 7, 2024
Everything was fine. I just wished the site would update the status better or at least communicate which step of the process it was at.
Date of experience: December 29, 2023
Easy to find the correct part and order it. I will order from Flagship One again.
Date of experience: February 11, 2024
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
I was able to order vehicle part. Got it delivered on time and it works great.
Date of experience: February 10, 2024
Good day Steven, we're delighted to hear that you received your part on time and that it works great. Thank you for choosing Flagship One.
Worked great. Prompt shipping. Truck started right up after hooking ecm up
Date of experience: February 21, 2024
Hello Jeremy! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Item was as described and issue on truck was resolved.
Date of experience: February 21, 2024
Good day Emilo, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Exactly what it says that it was and programmed to my vehicle.
Date of experience: February 21, 2024
Hello Frankie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Sucked cost almost $200 more to have extra key made and programed to car that was not explained!
Date of experience: February 10, 2024
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
Grate company pleasure to do bussiness with plug and play make it so easier to complete the job
Date of experience: February 10, 2024
Hi Cesar, we're glad to hear that you had a pleasant experience with us. Thank you for choosing Flagship One.
Everything works fine and thanks again I will use this site if I have too again.
Date of experience: February 21, 2024
Good day Kelsey, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for sharing your feedback with us Larry. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.