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Flagship One Inc has a rating of 4.1 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,554 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Great service would definitely Recommend it to all my friends and family. Thanks
Date of experience: February 11, 2024
Fast delivery great instructions to install the part will be using again.
Date of experience: February 11, 2024
Hello James, we're pleased to hear that you're satisfied with our service and product! Thank you for your kind words and for choosing Flagship One.
Perfect! No problems at all worked like a dream will buy again
Date of experience: February 10, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Andrew!
Came packaged above and beyond. Very satisfied with product
Date of experience: February 10, 2024
Hello Jaylin, we're thrilled to hear that you're satisfied with our service! Thank you for choosing us, and we look forward to assisting you again in the future.
Arrived quick and it was exactly what it said turn out great
Date of experience: February 8, 2024
Hello Irvin, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.
The phone techs were direct and friendly. Almost felt like we were face to face.
Date of experience: February 10, 2024
Hi Troy, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
When I ordered my part I got it very fast. It was very easy to place the order.
Date of experience: February 10, 2024
Hi there Debra! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
I bought a computer from Flagship one Inc. I paid $176.24 for the computer when I got it and had it put in my car. It didn't fix the problem with my car. I called them and I told them that it didn't fix the problem. Flagship one Inc. Said to send it back so I did it took a long time to get it from Flagship one Inc. I called them I told them that they have my money. No computer. I finally got it it didn't fix the problem. So Flagship one Inc. Sent me another one computer. The second one didn't work eather. I took my car to B&F Auto 's then I took my car to the dealership. They checked it out and said that the computer, that I got from Flagship one Inc. Wasn't any good. So I called Flagship one Inc. and told them what the Dealership said. I sent the second one back to Flagship one Inc. They wouldn't give me my money back. That I could only get store credit. And they changed me to put the computer back on the shelf. They said that I could only get store credit. No money back. If I had known all of that I would of NEVER bought their computer. So they have their computer and my money. Please help me get all of my $176.24. Back from them. They didn't like it when I told them that I was going to get a hold of BBB
My car is a 2002 PT Cruiser. Thanks so much PLEASE help me to get my money back to me.
Date of experience: February 16, 2020
Product was as described and customer service was very professional
Date of experience: February 10, 2024
Hi Roger, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
It was easy. Easy and clear instructions for installation. It worked correctly. 100% recommended.
Date of experience: February 10, 2024
Your trust and satisfaction are our greatest rewards – thank you for the 5-star review Edgar!
I tried a competitor and found a garbage product. Your product met all expectations
Date of experience: February 10, 2024
Hello Randal, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
They have always had great customer service. I have bought multiple units from them.
Date of experience: February 5, 2024
Your trust and support drive us to continually improve Aaron– thank you for the 5 stars!
Fixed my problem of starting the vehicle but didn't fix my Tcm problem
Date of experience: February 10, 2024
Hello Mary, we're glad we could resolve one issue for you. If you need further assistance with your TCM problem, please don't hesitate to contact us. Thank you for your feedback.
I ordered, got my part, and it worked. And it was way cheaper.
Date of experience: February 10, 2024
Hello Elijah, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
Ordered the part and it arrived before expected and install was very easy.
Date of experience: February 7, 2024
Hi Dylan, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Very good quality. Just the process from start to finish took to long
Date of experience: February 7, 2024
Worked great. Great job and great prompt and friendly service. Thanks
Date of experience: February 10, 2024
Hello Vernon, we're pleased to hear that you're satisfied with our service and product! Thank you for your kind words and for choosing Flagship One.
It worked very well. Quick shipping. Accurate description
Date of experience: February 10, 2024
Hello Brian, we're delighted to hear that our product worked well for you. Thank you for choosing Flagship One.
Great experience. Ordered the part had it in less than a week
Date of experience: February 10, 2024
Hello Ron, we're pleased to hear that you had a great experience with us. Thank you for choosing Flagship One.
Didn't have any issues came with no damage, took almost a week just for it to be shipped
Date of experience: February 10, 2024
Come quickly very happy with the order. Programmed and delivery was good
Date of experience: February 10, 2024
Hi Chris, we're pleased to hear that you're happy with the programming and delivery of your order! Thank you for choosing Flagship One.
PCM worked as intended, it was delivered on time, no issues
Date of experience: February 10, 2024
Hi Michael, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Super fast, now u guys going to make do A long statement ridiculous
Date of experience: February 10, 2024
Hello, thank you so much for trusting Flagship One Inc. Let us know if you have any questions. Take care.
Only complaint took a week longer to receive than told. Unit works as it should.
Date of experience: February 10, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Jose, you're welcome! We're glad to have been able to assist you.