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Flagship One Inc has a rating of 4.1 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,554 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
They were helpful and kept me informed through the entire process.
Date of experience: February 7, 2024
Ordered Thurs evening arrived Saturday morning works great, no problems
Date of experience: February 7, 2024
Hello Chris! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
After a nightmare experience with another online car computer company, Flagship One saved the day!
Date of experience: February 7, 2024
Your acknowledgment of our efforts and online ordering system is truly appreciated – thank you Matt!
Easy to order. Accurate part and great communication.
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Joe!
Part don't work and I'm sending it back for another
Date of experience: February 7, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Easy ordering, quick, kept updated on progress, fast shipping, worked great.
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review James!
The product always works good and it helps that it is plug and play.
Date of experience: February 6, 2024
Hi, thanks a bunch for the 5-star review! Ensuring your satisfaction is our top priority, and we're always here to lend a hand.
I really like buying here. They have always been really helpful.
Date of experience: February 5, 2024
Your trust in us means the world! Thank you for the 5-star review Sergio.
Staff very helpful and polite. The updates are also a plus keeping my customer informed.
Date of experience: February 6, 2024
We're grateful for your time and for choosing us for your automotive needs Fisher! Thank you!
Locating, ordering, shipping and arrival all went great/ smooth.
Date of experience: February 5, 2024
We're honored by your trust in our company – thank you for the 5 stars Ed!
Great company. I have received two ecms now and was very happy with both of them
Date of experience: February 6, 2024
Hello Ryan! We truly appreciate your positive review and the 5 stars. Your feedback is invaluable to us, and we're here to help with anything you need.
Never had any issues with products, always programmed to vehicle specs
Date of experience: February 6, 2024
We're honored by your trust and appreciation of our online ordering system – thank you Dan.
You guys do not disappoint! Plug and play every time with no issues so far.
Date of experience: February 5, 2024
Your trust in us means the world Paul! Thank you for the 5-star review.
Date of experience: July 21, 2023
I have used this company several times and have always had good service and a good product.
Date of experience: February 5, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Elton!
Ordered a part on 5/6/20 it is now 5/26/20 now zero rated in my book payed for it now they are going to screw...
Date of experience: May 26, 2020
Great experience! Keep up the good work! I do t have time to enter that many letters
Date of experience: February 5, 2024
We're delighted to have earned your trust and satisfaction Jason. Thank you!
Had the right parts quickly with no drama or issues.
Date of experience: February 5, 2024
Thank you for taking the time to share your satisfaction with our services Richard!
Will use again and recommend people to order for here
Date of experience: February 5, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Richland!
I was looking for a computer for one of my customers and I found Flagship 1 through Google, it sounded great plug and play I really didn't care about the lifetime warranty, they took my money over the phone right away but I didn't receive the part for at least one month later everytime I called them it was a different story I finally received the part plugged it in and didn't work I was praying that this would've not happened because I knew that it was going to be a even worst nightmare to try and send this back, so it started they were not getting back to me and when I called they have call display and they would put me on hold so I blocked my number and they picked up and just could not get anywhere with them, I could go on and on, anyway I shipped the part back at MY expense and that took 10 days for them to finally email me and tell me that they received the part after me calling them telling them I the tracking told me that the part was accepted by someone at Flagship 1, I have been emailing them asking them to get back to me and tell me what they are going to do about it it's been about 10 days and they still won't take my calls or reply back to my emails, they took $399.00 plus $65.00 for shipping and will not refund or get back to me...
Date of experience: February 27, 2020
Only reason lower review as of right now cause not sure that part will work as far as everything else found everything OK
Date of experience: September 3, 2023
Your 3-star rating is valuable Dustin! Let us know how we can be of assistance.
Ordered PCM JUNE 2020 they took my money it's scam stay away taking legal actions. They want respond i don't even no if this company exist.
Date of experience: July 21, 2020
Bought 4 form you guys so far all the ones I got from you guys worked great
Date of experience: February 1, 2024
Glad to know about your positive experience with us John. Thank yo so much for trusting Flagship One Inc!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Your feedback and trust are invaluable to us – thank you for the 5-star rating Domenic!