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Flagship One Inc has a rating of 4.1 stars from 2,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Proactively asks for customer feedback
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16,539 reviews
Flagship kept me updated through the entire process from placing the order to delivery. Customer service assited with ensuring I ordered the the correct model and provided the key learning instructions. So far the Yukon is operating like it did when new.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
Estoy muy conforme con el producto. 100% recomendados.
Date of experience: February 7, 2024
Des pcm pas bon, rebours pas votre argent 1001 excuse de pas remettre vos sommes d'argent dès fraudeurs seulement
Tip for consumers:
Don't buy anything from them or lose your money with à bad an used product from them
Products used:
New pcm from dealer
Date of experience: March 20, 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not have a positive experience with our business. We value your honest opinion and will use your feedback to improve our services and provide a better experience for our customers. We would love the opportunity to make things right, so please contact us at admin@fs1inc.com with more details about your experience. Thank you again for your feedback.
Muy atentos y excelente comunicación. Un servicio de calidad.
Date of experience: December 11, 2023
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Great customer service. Great customer service. Great customer service. Great customer service.
Date of experience: April 29, 2024
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Date of experience: April 27, 2024
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Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Rob!
None confrontational!
None confrontational!
None confrontational!
Date of experience: February 13, 2024
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Hopefully it is fully. Programmed!
Date of experience: October 9, 2023
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Your satisfaction and trust are our top priorities – thank you for the glowing review Manuel!